Ivanna

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Ivanna

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Shop policies

Last updated on October 5, 2013
Welcome to the world of fabric flowers, uniquely designed and handmade by Ivanna Stepaniuk, a designer and craftswoman from Canada.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
If you prefer paying with PayPal - you can just follow the standard buying procedure at etsy.

If you would like to pay for the items at my shop from your credit card or Moneybookers account, please choose "OTHER" as the payment option while processing an order at etsy. Upon completion of order at Etsy, please send me a message with a payment option you would prefer. Once I receive an order - I will provide you with a detailed instruction on how to proceed with the chosen payment method.
Shipping
When payment is received, the ordered item or items are shipped within 3-5 business days by regular mail without a tracking number. Please, contact me prior to completing your order if you'd like to have your item shipped WITH a tracking number.
The shipping cost is defined for each separate item in the store, but there are also discounts for customers, ordering more than 1 item.

I'll do my best to ensure the maximum quality of packaging to ensure safe and sound delivery of goods to our international customers.

The time of delivery varies depending on the country of the customer. It may take 2 to 5 weeks to deliver the packages, so please consider the shipping time and plan your purchases accordingly.

Shipping address - the purchased item will be shipped to the address, indicated in the Etsy invoice. If this address is different from PayPal shipping address, I will still use shipping address from Etsy invoice to ship your items to.
Refunds and Exchanges
If for some reason you are not satisfied with your purchase upon receiving it, I will be able to refund you its cost if you ship it back to my address (I will not cover your shipping expenses) not later than two (2) months from the day of completing your purchase. I will be able to issue a refund only after receiving the item in the condition and packaging it was initially shipped to you. I am not responsible for the items lost by the shipping services on their way back to me and will not refund their cost in such cases. Please, contact me before taking this action.

In case if an item, on its way to you, gets lost by the mailing services for independent from me reasons, I will be able to refund you the cost of an item itself (but not the shipping cost) upon receiving a refund from Canada Post (this may take 1,5 to 3 months).

Since some of the items in this store cost below $10 it may not always be rational to exchange items. That is why I encourage you contacting me for any information or if you have any questions about an item you would like to order prior to paying for it.

Once you are completely satisfied with color, size, material, etc. - you are welcome to proceed with your payment. I will be happy to fulfill the order for you with maximum accuracy and quality.

PDF Tutorials: refund is not available for these items after the PDF file is sent to a customer via e-mail or if its status in the systems states "all files downloaded".
Additional policies and FAQs
If you would like to have some item to be customized in accordance with your personal likes, wishes or preferences in size, color, etc. - just let me know and I will make my best to offer you an individually tuned item.

There is no need in prepayment of customised item - you just let me know your individual needs, and I will prepare the item for you. After the item is ready, you will receive detailed photos of your item. Once you are satisfied with it - you are welcome to procede with payment.