SayYourPiece

Personalized Gifts for Wedding, Baby & Home

Piney Flats, Tennessee
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| 36,053 Sales | 5 out of 5 stars 5 out of 5 stars

SayYourPiece is a Star Seller!

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Average review rating is 4.8 or higher

Announcement    Welcome to Say Your Piece! - Personalized ceramic gifts & keepsakes for weddings, engagements, new babies and all the celebrations and people in our lives. Turnaround time is 2-3 weeks depending on current volume. We are always happy to rush an order if we are able.

Announcement

Last updated on Jun 5, 2023

Welcome to Say Your Piece! - Personalized ceramic gifts & keepsakes for weddings, engagements, new babies and all the celebrations and people in our lives. Turnaround time is 2-3 weeks depending on current volume. We are always happy to rush an order if we are able.

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Eileen Southern

Contact shop owner

Eileen Southern

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About SayYourPiece

Sales 36,053
On Etsy since 2008

A Happy Mechanic Amidst a Sea of Artists

Shop members

  • Eileen Southern

    Owner, Creator, WhateverIsNeeded

    Full time Etsy entrepreneur :) Mom of one exquisite daughter who makes me indescribably proud, wife of one fabulous retired husband who has become my right arm in this incredible journey.

  • Mike

    Shipper, Paper Pusher, WhateverIsNeeded

    Retired after a kajillion years in the theme park industry. Fabulous father, rock of a husband, and head honcho for packaging and shipping... and the guy who catches (almost) all of my mistakes before they reach you :)

  • Sadie & Tater

    Supervisors

    Sadie & Tater make sure that we keep life in perspective :)

Shop policies

Last updated on Oct 29, 2020

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
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Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 24 hours of purchase

Privacy policy

More information

Last updated on Jun 3, 2022

Frequently asked questions

What is the turnaround time on my order?

If you have purchased a listing that indicates that the item is "ready to ship", then we will have it packaged and shipped within two business days.

If you have purchased a made-to-order item (which is indicated in the listing item overview box in the upper right hand corner of the listing page) turnaround is currently 2 - 3 weeks. Turnaround times can change depending on the level of demand, and are set to include additional time necessary to deal with any issues that might arise during the firings. We ALWAYS strive to ship earlier than scheduled, and If both fires go without issue, we absolutely do so :)

What is the Creation Process?

All of our made-to-order items are made from wet clay. They are thrown on the wheel or hand rolled, cut, impressed, shaped and then dried thoroughly. Once dry, holes are drilled and edges are sanded and cleaned. Next they are fired, which is a 24 hour process from ramp up to cool down. Once complete, the pieces are then painted, glazed, and then fired again. Each firing requires that we have a minimum of 70- 80 pieces in order to avoid wasting energy by firing a less-than-full kiln. If all goes without issue, then we can ship a bit early. But if not, then we will use the remaining turnaround time to address any issues.

Returns/Exchanges

If you have ordered a customized item and we have made an error on that order, send a photo within 3 days of delivery and we will replace the item or refund the price of the item (exclusive of shipping).

If you have purchased an item which can be put back into inventory we are happy to process an exchange/refund. In such a case, shipping expense is the responsibility of the buyer.

Paypal charges a $.30 fee on refunds. If a refund is requested within 24 hours of purchase AND that refund is needed through no fault of our own, this fee will be passed on to the client.

Non-Delivery Claims

All items are shipped USPS and tracking numbers are provided when the postage is generated. Please understand that once an item is confirmed delivered, non-delivery claims will not be accepted. If your residence is a multi-unit building please consider using an alternative mailing address to avoid your package being delivered to the incorrect box. Of course, items for which the USPS fails to confirm delivery will be replaced at our expense.

Customs / VAT Taxes

Buyers are always responsible for paying any Customs or VAT taxes. Here is link that may be of some assistance: https://ec.europa.eu/taxation_customs/national-customs-websites_en

Return of Non-Personalized Items

Say Your Piece! is happy to accept returns of non-customized/personalized items. Contact us within 5 days of delivery of the item and ship within 14 days of delivery. Unless the item is being returned as a result of an error on our part, client is responsible for return shipping (with tracking). Refund will be processed upon receipt of the item.

Incorrect Personalization Instructions Provided by Client

In the event that you provide incorrect personalization details for your item and we are contacted AFTER the piece has been made, we will create a new one for you with the correct details for HALF the price of the original item. Please note that in some instances, the need for a remake will impact the original promised ship date. If you notify Say Your Piece! of the error BEFORE the item has been made, we are happy to make the correction to your order and proceed as normal.