Modern Jewelry, Beautiful Handmade Rings
ScapeStackRings' Shop Policies
Welcome To Scape Stack Rings! This shop is dedicated to Scape's ever expanding range of Stack Rings, all of which are entirely handmade by myself, Caroline, with help when things get busy from my partner Tim, here in my Studio in the UK. I use Sterling Silver and Gem Stones to create fun and colourful rings.
My other Etsy shop is here: http://www.etsy.com/shop/Scape
I accept PayPal. This payment method can also be used by buyers who do not have a PayPal account without the need to sign up.
Please contact me if you change your mind about purchasing an item before making a payment. I will cancel the transaction and leave no negative feedback.
I am happy to help out any way I can if there are any queries, just contact me.
Most of my items are custom made to order, and this usually takes about 5 days for me to make each item.
The following is a rough guide to when I expect to ship each order depending on which day it is placed:
-Order Monday - Ship Saturday
-Order Tuesday - Ship Monday
-Order Wednesday - Ship Tuesday
-Order Thursday - Ship Wednesday
-Order Friday - Ship Thursday
-Order Sat/ Sunday - Ship Friday
The above is intended as a guide only. Large orders may take longer, and fabrication times are subject to change depending how busy I am with orders.
I will contact you once, as soon as I can after your order is placed, with my expected shipping date. When your item has shipped I will mark the invoice as "Shipped".
Ready to ship items will usually ship the day after ordering, or as soon as Payment clears if this takes longer.
** SHIPPING AND TRACKING NUMBERS**
Within the UK shipping is via 1st class Royal Mail. Outside the UK shipping is via Airmail. Airmail ranges from 1-6 weeks for delivery.
**Please contact me if you require a TRACKING NUMBER for your package as this has to be done via the more expensive Airsure, International Signed for, Recorded Delivery, or Special Delivery services, depending on where you are located. I will provide more information and a price quote for the up-graded shipping costs.
Buyers are responsible for payment of any customs fees.
Please be sure to enter your correct shipping address for purchases. In the event that Etsy and Paypal show two different addresses, your package will be shipped to the Etsy address.
**ITEMS MISSING IN THE MAIL**
If your item has not arrived after 30 days from the date of shipping within Europe, or 45 days from the date of shipping everywhere else, including the US and Canada, please contact me for a replacement or a refund. The date of shipping is marked on the Invoice for every order.
Refunds and Exchanges
If you are unhappy with your order for any reason please contact me within 5 working days of receiving it, and I will work with you to resolve any problems. I am committed to customer satisfaction.
Items do occasionally go missing in the mail. If your item has not arrived after 30 days from the date of shipping within Europe, or 45 days from the date of shipping everywhere else, including the US and Canada, please contact me for a replacement or a refund. The date of shipping is marked on the Invoice for every order.
Additional Policies and FAQs
Ring Resizing: This can be done for a fee, which will depend on the complexity of the individual case. Just send me a message, and we can discuss your requirements.
Last Updated January 11, 2012