ScarletInChains

Scarlet In Chains

Halesowen, United Kingdom 598 Sales On Etsy since 2015

5 out of 5 stars (116)

ScarletInChains

Scarlet In Chains

Halesowen, United Kingdom | 598 Sales

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Scarlet In Chains

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Scarlet In Chains

Announcement    Stainless steel padlocks are back in stock

Announcement

Last updated on Aug 8, 2019

Stainless steel padlocks are back in stock

Reviews

Average item review
5 out of 5 stars
(116)
See reviews that mention:
quality 20 shipping 18 customer service 27

Updates

Festival season is in full swing, get festival ready with this stunning one of a kind headdress heart_eyes Made with stainless steel chain and stunning Swarovski’s black_heart
Our micro chain is subtle enough for everyday yet still strong enough for play stuck_out_tongue_winking_eye
View all 535 updates

About

All about Scarlet in Chains

Scarlet in Chains create custom Stainless Steel chain jewellery and accessories. Our designs are based around BDSM, goth, mythology and occult themes. We offer a large selection of day collars most of which are suitable for 24/7 wear, anklets, wrist cuffs, belts, body harnesses and earrings. We also have a selection of larger chain items that can be used for bondage.

Every item we have available can be customised with, various sizes of o rings, a beautiful selection of Swarovski crystals and semi precious stone charms that have been sourced specifically to provide a unique products for our customers. If you would like your own custom item please get in touch as custom orders and ideas are always welcome.

All items unless stated are handmade in our uk dungeon useing wherever possible materials made or sourced in the UK, by Scarlet and Cyan Lilly who have backgrounds in engineering, silversmithing and design so you're in very capable hands.

All our products are for adult novelty use only and should never be used for suspension.

Shop members

  • Scarlet

    Owner

    Scarlet is co owner, engineer and tech genius for Scarlet in Chains. Fun facts Scarlet can play any instrement they lay their hand on, lover of retro games, chocolate, taking things apart and anything shiny.

  • Cyan

    Owner

    Cyan is co owner, designer, maker, creator and finder of awesome things to add to our chains. If you message us Cyan is often who you will chat with. Fun facts talented illustrator in another life, witch, pogo player, occasional drummer and cat lover

  • Sabra

    Head Of Stress Management

    Sabra giver of purrs and occasional cuddles on her terms , destroyer of insects, majestic as f*ck. Never in the studio but somehow still on the payroll

Shop policies

Last updated on January 13, 2019
Scarlet in Chains jewellery with an extra link of kink

Scarlet in chains creates Strong yet beautiful jewellery from Stainless Steel chains. All items are handmade for you, in our Uk dungeon to fit your desires.


For adult novelty purposes only.

All Scarlet in Chains products must only be used on consenting adult individuals. It is solely the purchaser/user/wearers responsibility to determine if the jewellery is suitable as a restraint for the chosen activity as Scarlet in Chains accepts no responsibility for injury, damage to property or death during use of our products.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
We are always here to help our customers so if you have any questions or problems with your order please contact us and everything possible will be done to help you.

If for any reason you are not happy with your purchase e.g. item needs size alterations or the unlikely event that the purchase breaks etc. Please contact us and we will arrange for alterations ,replacement or refund appropriate to the situation.

Due to hygiene reasons earrings are non returnable unless damaged and must still be sealed in original hygiene bag. Otherwise we will not accept the return on staff safety and hygiene grounds. If you return earrings not still sealed in original hygiene bag we will return them too you at your cost or destroy them on hygiene grounds, if no postage funds are received from you for their return within 30 days.

In accordance with ETSYs policies you must contact us before returning an item.
When returning items to us we request customers use tracked postage and appropriate packaging.

During the return you are responsible for making sure the item reaches us undamaged.
We will not replace or refund, returned items lost in the post during a return. Items Damaged during a return will be reviewed on a case by case basis.

We recommend if possible reusing the bubble padded envelope we send out orders in for returns, using tape to secure the envelope flap. If that is not an option please use a similar bubble envelope to protect your item from loss or damage during post.

Customers from outside the UK MUST fill out their customs declaration with "RETURNED GOODS".
Otherwise we will be charged customs duty on your return, we will not reship your item without you paying the customs charge and our admin fee for dealing with the charges. In the case of refund we will deduct the customs amount and our admin fee for dealing with the charges.

Our admin rate will be between £3-5 depending on the complexity of paying your chosen post carrier. This covers the cost of calling premium rate numbers or credit card fees taken in order to pay your customs fees and our time dealing with it.


Resize for life

We cover all items other than earrings for free resizing within reason for jewllery items this is normally limited to a maximum of 5 inches increase and unlimited shortening.
For belts and other non jewllery items free resize will under normal circumstances be a maximum of 7" increase and unlimited shortening.

Resizing and alterations are not covered if the item has been altered from its original design or has been misused e.g. used for suspension.


The buyer is responsible for all postage and customs costs during resizing. As we will happily resize any of our items at any point after purchase as long as the chain used to create the item is still available to us.


If you do not supply your size/colour information with your order we will contact you to request it via Etsy message. If we receive no response before our shipping deadline we will then send a delayed dispatch notification explaining we need your size/colour information we will delay the order for a month. We will then ship the order as soon as the details are supplied.

If we get no response within a month your order will be shipped as a standard size and in the case of colour choice missing you will receive the colour used for the items main image. We will include a note explaining this with the order and details of our resize for life policy if you require alterations or a colour change these will be carried out free of charge but all postage costs involved will be the responsibility of the buyer.

The buyer takes all responsibility for return postage and any customs charges incurred as we will not replace or refund lost or damaged in the post items returned to us. So we recommend packaging returns in the same style packaging they were sent in and to use tracked postage where possible.
Payment
We accept Payment through Etsy and Paypal.
Shipping
All items are shipped tracked and signed for where available. Your tracking number will be included with your dispatch confirmation email.

Your order will be made and shipped as soon as possible usually within 3 working days.
You can check the current shipping times in the shipping section of a listing, for current dispatch times for that item. During peak times such as valantines day and Christmas it can be 5 working days.

If you need your order for a special occasion always add a note to it after payment and we will do our upmost to accommodate you.

International customers, please note we are not responsible for any customs charges.

It is the responsibility of the customer to make sure all ordered items are collected from local post office / parcel depot if you miss delivery. If you fail to collect it and it is returned to us you will need to repay postage for your item before we will ship it again.
Additional policies and FAQs
Materials used for all items are stated in the listing all main chains are Stainless Steel with various pendants and embellishments. Please read full item description before purchase to make sure the embellishments materials on an item are suitable for your needs.

If you are unsure of the materials used in any item please contact us for advice.

All of our products are sold as adult novelties only.

Although all our products are designed and made to be as strong as possible, we do not recommend that they are used for suspension purposes or other forms of extreme bondage.

We recommend that only the 'O' Rings are used as restraint or fixing points not the main or colour chain.

Scarlet in Chains accept no liability for any injury, loss, damage to persons or property or death caused by use of our products.

All designs and content are copyright of Scarlet in Chains 2015-2019
Scarlet in Chains® and Logo are registered trademarks
Privacy
Scarlet in Chains privacy policy 

Introduction

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy.

The information we collect 

We receive information you authorised to Etsy in order to allow us to process your order this includes your name, address and Etsy user name. You may also choose to share information such as size requirements for your order and other custom details such as a gift note via order notes at checkout or messages to us via Etsy.

We use this information only to fulfil your order and contact you about your order such as checking size or colour requirements etc. After your order is completed, shipped and received we will only ever contact you via these details in the event of a product recall. If you have exercised your ‘Right to be forgotten’ you will not receive any contact from us.

Why We Need your Information and how we use it

We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services.An example of this would be us using our order history to determine the popularity of a colour of item We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Data retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, We are also required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We keep your data for the following time period: 6 years in compliance with United Kingdom HMRC business record keeping laws.


Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on the Privacy system utilised by the third-party.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below. 
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we am required to store data for legal reasons) we will generally delete your personal information upon request. 
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

More information

Last updated on Aug 16, 2017
Frequently asked questions
Locking no padlocks, what does it mean?

Locking no padlocks is a closure option included in all our listings. It simply means you get an item that can be used with padlocks but no padlocks will be included with your order.

Are your designs suitable for 24/7 wear?

Most of our items are suitable for 24/7 wear.
If you are buying an item to wear 24/7 we recommend only selecting a stainless Steel clip or Stainless Steel padlock closure.

The only designs we do not recommend for 24/7 wear are any of our designs using coloured chain or bells as these embellishments are not Stainless Steel so may lose colour or tarnish after lots of exposure to water and body products such as perfume and sun cream. These designs include Kitten bell, liberty bell, Countess collection & Vampiress collection.

Our alloy padlocks are only recommended for occasional wear rather than 24/7 as they will tarnish in chlorinated & salt water.

Can I swim and shower in your items?

Similar to 24/7 wear if you plan to shower or swim in your items regularly we recommend only having a Stainless Steel clip or Stainless Steel padlock closure. As stainless Steel will not tarnish or rust in water.

We do recommend rinsing off your jewellery in the shower with fresh water after a swim in salt or chlorinated water though so your not left with a layer on top of your jewellery.

If you do get a layer on top of your jewellery wash it in fresh water or buff with a micro fibre cloth to remove the layer.

The only items we don't recommend you use in water are items with bells, coloured chain and alloy padlocks as non of these embellishments are Stainless Steel and may tarnish or discolour with regular water exposure.