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Sara

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Sara

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Shop policies

Last updated on April 25, 2011
Hello and welcome to scarletfae! :) I currently have only a fraction of what I make listed in my shop. Please check back often as I will be listing more and varied items, including more jewelry, hats and vintage items. I love miniatures, glass vials (as you can probably tell!), finding new lives for vintage items (buttons, broken jewelry, etc.), dragonflies and dragons, magic, faeries, vampires and the paranormal. Mine will be an eclectic shop because I have a myriad of interests and I like to experiment with media of many different types. I also love words, books, babies, and animals, especially cats and sometimes one or more of these themes will come together in my art or whatever it is I am making at the time.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
For hygienic reasons, earrings, hair accessories and hats cannot be accepted for return. Custom items may not be returned or exchanged due to their personal nature. Clothing may be returned if it is the wrong size or if I have grossly misrepresented its appearance or condition. This will be handled on a case by case basis and you must contact me prior to return or exchange. Item must be in original, unworn condition. Sadly, I cannot be responsible for return shipping charges. Return shipping charges are the responsibility of the buyer.
Payment
I accept payment by Paypal, within three days of purchase, unless you make special arrangements with me. I am convo friendly. :)

If you need help with your first purchase on Etsy, Here is a helpful guide
http://www.etsy.com/help_guide_checkout.php

If you have any questions, please refer to these purchasing instructions: http://www.etsy.com/faq_buying.php

You do not need a PayPal account to pay for your items through Paypal. You can choose the Paypal option during checkout. After you submit your order click the "Pay Now" button. Scroll down and you will see the option to pay with a Debit Card WITHOUT having to sign up for a Paypal account.

Payment must be made in full and have cleared before the item is shipped.
Shipping
I ship via Canada Post, usually within two days of payment, unless I have to make the item or if it is custom made. Insurance is not included in the shipping cost. If you require insurance, please contact me for a quote before purchasing. If you require expedited shipping, please contact me for a quote before purchasing. I am not responsible for extra costs incurred through international customs, although as a buyer, this has never been an issue for me.

I will happily combine shipping to save you money and I will refund any shipping and handling overpayment of more than $1.00 US. I pack my items very carefully so that they arrive safely to you. I pay particular attention to packaging my glass jewelry, which will arrive packed in its own little box or tin and then into a bubble wrap envelope for further security.

Your purchase will be wrapped with care and packaged in a bubble-wrap envelope. It will then be shipped within 48 hours after payment has been received, unless purchased on a Friday, in which case it will ship on the following Monday. To be fair to all my customers, I will process orders in sequence of payment, rather than order sequence.
Additional policies and FAQs
You may rest assured that earrings, hats and hair accessories have not been previously worn. I do not sell any of these types of items worn by the model to my customers. Your purchased item will be made specifically for you. My models are specifically gifted with any earrings, hats or hair accessories that they model for me.

I am open to Alchemy and custom orders, just convo me and we'll talk! :)