ScatteredTreasures' Shop Policies
Please read Scattered Treasure's policies so the transaction can be as smooth as possible!
If you are sending an item as a gift let me know if you would like to include a special message!
Paypal, credit cards, and Etsy Gift cards.
Check the front page of the shop for current processing times. If you need something rush ordered please let me know before the time of purchase and I'll work to get it to you! As I say in my listings, it is important to contact me with a deadline BEFORE ordering, if you request a deadline after you have ordered I may not be able to meet it.
I ship USPS Priority Mail.
For orders over $200 I will include insurance on the package, shipping charges will reflect that.
Orders are shipped to the address listed on Etsy checkout invoice.
Refunds and Exchanges
If you are unhappy with your product or if the slate arrives damaged, please contact me with photos and we will work on a solution, my aim is to make every single customer 100% happy with their treasures!
Item(s) must be returned within 7 days after you received your purchase. Items must be returned in the exact condition received.
Custom/personalized orders are not refundable.
Shipping costs will be subtracted from your refund and/or exchange. All return shipping fees and postage costs are the responsibility of the customer.
Additional Policies and FAQs
PLEASE NOTE: All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the made to order photos.
If you are interested in a different quantity of any of the items in my shop, or a bulk order (subject to a discount) please just let me know and I can create a custom listing for you.
Scattered Treasures will not respond to emails or process orders when we are closed. We are open Monday thru Friday, and may answer emails on some Saturdays or Sundays, but will not be processing orders. We answer messages in the order that they are received. We are not open on major holidays.
ScatteredTreasuresShop [!at] gmail.com
Last Updated May 4, 2015