Schaufenster's Shop Policies
ARTWORK: As you can see by all the various works of art, I am passionate about stitching and pasting! I build each original piece around a certain image and then cut and paste (and sometimes sew) until I am satisfied and feel the piece is somehow "finished". I put a lot of work into each piece to ensure that they are well made and suitable for display. However, since they are completely hand-cut, hand-stitched, hand-glued, etc. they may have a few tiny imperfections (glue residue, unevenness, etc.) but this just adds to their charm and gives you a sense that you are holding something one hundred percent hand-made and one of a kind. That being said, if a work does have any noticeable flaws, it will be written in the description.
VINTAGE: Each vintage piece I sell is handpicked with care. I try to also find items that are distinctly German or European and not the kinds of things you could easily find elsewhere.
PHOTOGRAPHS: All of the photographs (non-vintage) listed were taken personally by me. Although they are offered for sale in a certain size, I would also be happy to print them in a different if you would be interested. The photographs are professionally printed and can come either glossy or matte (please specify which you prefer in notes to seller!) Since I do have to take them to the printer, they ship 3 TO 4 DAYS AFTER ORDERING.
DEUTSCHE KUNDEN: Website für den aktuellen Wechselkurs
FOR THOSE OUTSIDE THE U.S.: You can use the above website to convert dollars to your currency
PayPal is the accepted form of payment. It is not necessary to have a PayPal account to place an order on their site. Major credit cards are accepted there without an existing account.
Payment is due immediately. If you need some time before you can purchase the item, please ask to have it put on reservation. I would be happy to reserve items for up to a week.
Unless otherwise noted, I send all of my items first class airmail which generally takes 10 days to 2 weeks outside of Europe. If the item is heavier (over 1 kilo) I usually offer ground shipping as it is much less expensive. Ground shipping outside of the EU is still very reliable, it just takes a bit longer (about 3 to 6 weeks.) If you would still like to have a heavier item shipped airmail, please let me know (the price will be about twice the ground shipping rate.)
PLEASE NOTE: Standard first class air and ground mail is uninsured and cannot be tracked. Although the German postal service is usually reliable and I pack my items with care, I cannot be held responsible if a package is lost or damaged in the mail. If you have any questions or would like to upgrade or purchase an upgrade or insurance please feel free to contact me.
If the combined shipping cost is higher than the actual price of shipping, then the difference will be returned to the customer.
Shipping generally takes 2 to 4 days within Germany, 4 to 8 days within Europe.
CUSTOMS: The customer is responsible for any customs fees or issues that might incur. Please inform yourself of any restrictions or limits within your country.
VINTAGE ITEMS: I do not offer reduced shipping on heavier vintage items since they are relatively expensive to ship internationally. However, if you would like to buy more than one piece at a time, please convo me and I will tell you how much it would be for shipping (most likely it will not be the entire amount listed!) If you decided to just purchase the items, I will transfer back the difference onto your account should there be one.
Refunds and Exchanges
ARTWORK: I consider any purchase of a work of art an act of faith. I also provide several pictures of my pieces to give a feel for what they will look like in person. Please also convo me if you would like to see any further pictures to help you make up your mind. Therefore, I don't accept returns.
VINTAGE: All sales are final. Please keep in mind that all items are over at least twenty years old and therefore some minimal wear and tear is normal. If anything out of the ordinary is present, it will be listed in the description.
DAMAGE: I pack my pieces carefully, but cannot be held responsible for packages lost or damaged in the mail.
Additional Policies and FAQs
If you are in any way dissatisfied with something, please contact me. I want you to have a lovely shopping experience at Schaufenster.
Please also convo me with any questions or concerns you may have. I am a very friendly person! :)
Last Updated February 3, 2011