PronounceSkincare

Scratch Mommy Skincare Solutions

Bloomington, Indiana 2232 Sales On Etsy since 2013

0 out of 5 stars (259)

PronounceSkincare

Scratch Mommy Skincare Solutions

Bloomington, Indiana | 2232 Sales

PronounceSkincare is taking a short break

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Note from shop owner Hello, friends!

I am shutting down Etsy so I can better manage orders, messages, requests, questions, etc. from all in one online place.

***Please place your orders in my online skincare shop here, now rebranded to Pronounce Skincare & Herbal Boutique...
https://pronounceskincare.com

You can also visit my brick and mortar store at...
522 N. Morton St.
Bloomington, IN 47404

Retail Store Hours.......
M-F: 10:00 - 5:00
Weekends by appointment

You can also purchase my handcrafted skincare goods in both Bloomingfoods locations, and always 24/7 online.


xoxo,
Jess, aka Scratch Mommy of Pronounce Skincare & Herbal Boutique

Note from shop owner

Last updated on Feb 28, 2018

Hello, friends!

I am shutting down Etsy so I can better manage orders, messages, requests, questions, etc. from all in one online place.

***Please place your orders in my online skincare shop here, now rebranded to Pronounce Skincare & Herbal Boutique...
https://pronounceskincare.com

You can also visit my brick and mortar store at...
522 N. Morton St.
Bloomington, IN 47404

Retail Store Hours.......
M-F: 10:00 - 5:00
Weekends by appointment

You can also purchase my handcrafted skincare goods in both Bloomingfoods locations, and always 24/7 online.


xoxo,
Jess, aka Scratch Mommy of Pronounce Skincare & Herbal Boutique

Scratch Mommy

Contact shop owner

Scratch Mommy

Reviews

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shipping 24 customer service 13

About

I believe that *real* health is achieved from the inside out AND the outside in. I’m now a mostly non-toxic, slightly-crunchy, crazy blogging gal.

I love making things. DIY projects make me giddy. I started making my own body butters, lotions, deodorant, sunscreen, lip lotions, bug repellents, etc. and thought, "Hmmm...I should sell these." So, now I do!

Shop members

  • Jess, aka Scratch Mommy

    Owner

    I’m Jess (aka Scratch Mommy). Passions? *Real* food *Real* skincare (with my own line) Researching Blogging Being a good mommy and wife Visit me at www.scratchmommy.com

Shop policies

Last updated on July 31, 2019
I am so glad that you are here! Things operate here pretty much the same as they would at any other Mom and Pop shop you would walk into. You see something you like (yay!), I happily sell it to you, you are happy with your new Pronounce Skincare & Herbal Boutique goodies. :)

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
WELCOME
I am so glad that you are here! Things operate here pretty much the same as they would at any other Mom and Pop shop you would walk into. You see something you like (yay!), I happily sell it to you…and you are happy with your new Pronounce Skincare solutions. Hooray! 🙂

PAYMENT
I am happy to accept credit cards directly in the shop, or you can pay with your PayPal account, too. You an shop with confidence, as I have the highest level of security possible. If you live in Indiana, you will be charged sales tax. I am an LLC retail business registered with Indiana and I pay sales tax, so I have to charge it to all Indiana residents.

SHIPPING
We ship within 3 business days of your placed order (almost always much, much sooner). We ship through USPS. If you need something shipped overnight, please contact me and I will work with you as much as possible.

DETAILED SHIPPING
Domestic Shipping: I ship using a flat rate method, based on the most expensive shipping class in your order. For example, if you order a 6oz SkinShade (which costs $7 to ship) and a 1oz Foundation (which costs $4 to ship) you are only charged $7. The more you order, the more you save on shipping! **Free US shipping starts at $175!**
International Shipping: I have shipped all over the world and use international flat rate shipping in my shop. I ship flat rate, per item ordered. The charge is almost always $11 USD per item ($20 for the heavy Total Face System and some countries have higher shipping costs), which almost always covers my shipping costs. I do not refund shipping costs. Any duty costs that are charged upon arrival of your package are the responsibility of the customer.

If you are purchasing several items that are lighter weight items, please reach out to me so I can get a detailed shipping quote for you. Ex. You wish to order 12 small herbs from the Herbal Boutique that would be $132 USD shipping ($11 per item), which is very likely too much. Please use the “Contact Me” page and send me the following information: 1. Exactly what product(s) you want (size, scent, quantity), 2. Your exact shipping address. From there, I will work with you by weighing the items you want and I will get you an exact shipping quote, based on destination and weight.

Body Butters: I ship all body butters with in freezer bags with 2 cold packs, as they WILL melt down when it is hot outside (…don’t leave them in your car when it’s warm outside, hence the name ‘butter’). If a butter (or lotion) does melt down, I can assure you that your product is still just as healthy and *real* for your body and skin. The ingredients have not been affected, as they are all stable at very high and low temperatures. Put it in the fridge to set back up and you’ll be good to go. This happens when left in a warm place because I do not use any types of preservatives (other than Vitamin E for oxidation), which I think it a great thing. Oh, and please reuse your shipped cold packs and freezer packs! 🙂 PLEASE NOTE: I no longer ship butters outside of the USA. They are subject to melting in varying temperatures and my cold packs will not make it through a long trip. I apologize. BUT, please take a look at my body lotions. I’m happy to ship them overseas!

REFUNDS & EXCHANGES
Personal care products cannot be restocked, so I cannot take a product back and exchange it. If something was damaged during shipping…eek! No problem. Please, snap a couple of pics for me, so I can submit a claim to USPS (they like pics). I will reship your broken products, no problem!

If you place an order and them simply change your mind (or just want to cancel the order for any random reason before I have a chance to mail it), I will be happy to issue a store credit for future use. I make my products to order, so when I make something and then the order is cancelled before I have a chance to mail it, that used my time to create it, so I am happy to allow you to use the paid money for any future transactions.
I do not refund shipping costs. Trust me, I do my absolute best to charge a very fair amount for shipping. U.S. customers: Free shipping starts when you order $175+ in skincare goodies!

If you are unsatisfied with your product, please…let’s chat! I’d love to know your issues &/or concerns so we can work together for the best solution. Often times store credit is best so you can try something else from my handcrafted selection.

COUPONS
If you forget (or don’t know about) a special deal or coupon I have available, I am sorry to hear this, but I cannot do anything after you have made a purchase. Please follow my blog (and subscribe to my newsletter) and follow me on Facebook where I often promote my special and coupons. I would LOVE for you to take part in my deals, but once a deal is done (you have paid), I cannot retroactively apply a coupon. Thank you for understanding.

Also, regular coupon codes are set to work only on their own…with no other coupon codes. If you happen to have more than one through some special deal I have been offering, just pick the one that saves you the most! Also, coupon codes do not apply to on sale items in your cart.
Payment
I am happy to accept credit cards and PayPal. If you live in Indiana, you will be charged sales tax. I am an official LLC business registered with Indiana and I'll have to pay sales tax, so I have to charge it to all Indiana residents.

If you forget (or don't know about) a special deal or coupon I have available, I am sorry to hear this, but I cannot do anything after you have made a purchase.

Please follow my blogs (www.pronounceskincare.com & www.scratchmommy.com) and follow me on Facebook where I often promote my specials and coupons. Also, sign up to receive my weekly newsletters! I would LOVE for you to take part in my deals, but once a deal is done (you have paid), I cannot retroactively apply a coupon. Thank you for understanding.
Shipping
I ship within 4 business days (typically sooner, though). If something CrAzY is going on and I am unable to ship, you will be the very first to know. I ship through USPS.

I DO ship outside of the USA! I have shipped multiple items to Australia, New Zealand, Canada, and lots of other locations, too. :) It's easiest for me to process these orders in my blog shop. International customers please head on over to shop--> http://shop.scratchmommy.com

If you need something shipped overnight, please contact me (through an Etsy custom order) and I will work with you as much as I can.

I ship all Body Butters in a cooler pack with two reusable cold packs, as they WILL melt down when it is hot outside (...don't leave them in your car when it's warm outside, hence the name 'butter'). ;) If a butter (or lotion in extreme heat) does melt down, I can assure you that your product is still just as healthy and *real* for your body and skin. The ingredients have not been affected, as they are all stable at high and low temperatures. Put it in the fridge to set back up and you'll be good to go. This happens when left in a warm place because I do not use any types of preservatives (other than Vitamin E), which I think is a great thing.

Oh, and please reuse your shipped cold packs! :)
Additional policies and FAQs
I have an A.S. in Human Services, a B.S. in Psychology, and a MSEd. in Higher Education and Student Affairs. I recently dropped out of a Ph.D program to follow my passions of helping others live a more healthy, non-toxic life (& to stay home with my amazing son).

Why am I telling you all of this??? I want to let you know that although I am a crazy researcher by nature, I am NOT a medical expert! I am, by no means, an expert in food, healthcare, skincare, etc. I am, however, someone who cares very much about what goes inside of and on my body (and the bodies of my family members and friends...and you).

I am a researcher by nature, and I take my research endeavors very seriously. I want to know all that I can about food, body products, and healthy living in general so that I can live a more healthy life. Please contact your MD, DO, neuropath, naturopath, etc. if you have any questions about anything mentioned in my skincare shop &/or my blog, as I am not a medical doctor and am not attempting to act as one. (I just really, really, really like to research and spread the good, healthy, chemical-free, non-toxic word).