ScriptedFragrance

Hand poured soy candles featuring dogs, states & more!

| Warwick, New York
9,056 Sales | 5 out of 5 stars

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

Announcement    As featured on CBS Sunday Morning and in Oprah Magazine, House Beautiful, Forbes, Buzzfeed, GoodDay New York, and more!

FREE SHIPPING FOR ALL ORDERS OVER $125. USE CODE 'SHIPFREE' AT CHECKOUT. ENJOY FLAT-RATE $8.75 SHIPPING ON ALL OTHER ORDERS.

Delivery before 12/25 is not guaranteed regardless of shipping date for any package due to worldwide carrier delays.

It is the buyer's responsibility to double-check shipping addresses. Orders with incorrect shipping addresses must be cancelled within 1 hour of order confirmation. We are unable to make shipping address updates. For more information on this, as well as other FAQs, please read below.

If you need a gift as soon as possible, we recommend purchasing an Etsy gift card or visiting scriptedfragrance.com to purchase gift cards that are emailed directly to the recipient upon purchase. Please read our policies for return and exchange information.


~Elizabeth & Amberlee

______________________

FREQUENTLY ASKED QUESTIONS

SHIPPING
_________________________

When will I my order ship?

Please refer to your order confirmation for an estimated ship date.


Will I receive my order by Christmas?

Delivery before 12/25 is not guaranteed regardless of shipping date for any package due to worldwide carrier delays. There will be no refunds for orders received after 12/25.


How can I track my package?

First, please refer to your shipping confirmation email for tracking information. For registered Etsy users, you can also log into Etsy to view for your tracking number.

Orders shipped via the United States Postal Service (USPS) can be tracked at USPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking information directly from the shipping provider.

Orders shipped via United Postal Service (UPS) can be tracked at UPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking.


Can I change the shipping address on my orders?

Regretfully, we are NOT able to accommodate address changes or add/change the candle(s) in an existing order. We must cancel your order and you must place a new order. Please note, we cannot guarantee the availability of your candle(s) once an order is cancelled. Order cancellations must be requested within 1 hour of order confirmation.


I need my order sooner, Can I upgrade my shipping?

We are not able to accommodate expedited processing or expedited shipping at this time. If you need a gift asap, we recommend purchasing an Etsy gift card or visiting scriptedfragrance.com to purchase gift cards that are emailed directly to the recipient upon purchase.


My package is shown as delivered but I can’t find it, can you help?

The first step is to confirm delivery via the shipping company directly. Sometimes tracking via Etsy is not the most up to do date.

Orders shipped via the United States Postal Service (USPS) can be tracked at USPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking information directly from the shipping provider.

Orders shipped via United Postal Service (UPS) can be tracked at UPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking.

We recommend checking with neighbors and your local postmaster by leaving a note in your mailbox inquiring about the location of your package. If a package is shown as delivered, ‘Missing Mail’ claims can only be filed with USPS after 14 days of confirmed delivery.

‘Missing Mail’ claims can be filed by Scripted Fragrance or the buyer. At Scripted Fragrance, we’re privy to the same information that is shown by USPS.com and UPS.com once a package is in their possession. While we are happy to assist with filing a claim, please understand we do not send replacement candles for orders that are in ‘transit’ or shown as ‘delivered’.

Stolen packages are a serious and rare occurrence. If you believe your package has been stolen, a police report must be filed by the buyer to facilitate a claim.


The tracking on my packages shows delays and it’s headed in the wrong direction, can you help?

At Scripted Fragrance, we’re privy to the same information that is shown by USPS.com and UPS.com once a package is in their possession. It’s not uncommon for packages to have extended transit times and take ‘detours’ during the busy holidays season. We appreciate your patience and understanding as we’re at the mercy of our shippers just like you. Please understand, we do not send replacement candles for orders that are in ‘transit’ or shown as ‘delivered’.


ORDER CHANGES & GIFT MESSAGE QUESTIONS
_________________________

I ordered the wrong candle(s), can I change my order?

After an order is placed, we are not able to add or change the contents of the order. We must cancel your order if you need to update the order. Please note, we cannot guarantee the availability of your candle(s) once an order is cancelled. Order cancellations must be requested within 1 hour of order confirmation.


Can I add or change a gift message on my order?

After an order is placed, we are not able to add or update a gift message. Please make sure to include your name with gift messages.


GENERAL QUESTIONS
_________________________

The candle I am looking for is sold out. When will you restock?

To be the first to find out about restocked candles, please sign up for our ‘Out of Stock’ notifications on Etsy or ScritpedFragrance.com


Can I personalize my candle?

No, we do not offer personalization of our labels or candles at this time.


I can’t find my dog breed or city listed. Can you create a candle for me?

No, we are not able to create custom candles or offer personalization at this time.


Can I change the fragrance of a candle?

Each candle is designed to tell a story through fragrance; thus, we are not able to change the fragrances of candles. We do not offer unscented candles at this time.


What does the candle smell like?

Each candle has unique fragrance notes that are listed within the details of the description. Candle fragrance notes are not listed on our packaging.


I want to place a large order; do you offer bulk discounts?

We offer bulk discounts for orders of 32 candles or more. Please visit https://scriptedfragrance.com/apps/help-center#hc-bulk-ordering-requirements for more information.


Can I buy your candles in person in Warwick, NY?
Yes, we have a showroom that is by appointment only. Please visit https://scriptedfragrance.com/pages/visit-our-showroom to book a time visit us.


Are your candles in retailers?
Yes! We invite your visit https://scriptedfragrance.com/pages/retailers to shop Scripted Fragrance retailers in your area.


WHOLESALE INQURIES
_________________________

Do you offer your candles wholesale?

Yes! We offer our candles wholesale for qualified retailers. Please visit https://scriptedfragrance.com/pages/wholesale to learn more.

_________________________

CANDLE SAFETY

Candles should NEVER be left unattended. Burn on a flat, heat-resistant surface away from drapes and other flammable materials. Keep away from children and pets and do not touch the hot wax. Use caution. Scripted Fragrance will not be held responsible for user misuse and negligence.

Soy Wax Facts
We recommend a burn time of 2-3 hours to prevent the glass jar from overheating or wax from “tunneling.” Wax has a memory, please be sure to allow the wax to melt to the edge each time you light. Limit the burning time to prevent overheating the glass. Due to the characteristics of 100% natural soy wax, variations in color, texture and "pulling" are to be expected and do not affect the burn of your candle.

Wick Care
Trim your wicks. Untrimmed wicks can lead to flickering, smoke, and soot. We recommend keeping wick at 1/4″. A wick trimmer is the best way to trim the wick.

Announcement

Last updated on Nov 20, 2021

As featured on CBS Sunday Morning and in Oprah Magazine, House Beautiful, Forbes, Buzzfeed, GoodDay New York, and more!

FREE SHIPPING FOR ALL ORDERS OVER $125. USE CODE 'SHIPFREE' AT CHECKOUT. ENJOY FLAT-RATE $8.75 SHIPPING ON ALL OTHER ORDERS.

Delivery before 12/25 is not guaranteed regardless of shipping date for any package due to worldwide carrier delays.

It is the buyer's responsibility to double-check shipping addresses. Orders with incorrect shipping addresses must be cancelled within 1 hour of order confirmation. We are unable to make shipping address updates. For more information on this, as well as other FAQs, please read below.

If you need a gift as soon as possible, we recommend purchasing an Etsy gift card or visiting scriptedfragrance.com to purchase gift cards that are emailed directly to the recipient upon purchase. Please read our policies for return and exchange information.


~Elizabeth & Amberlee

______________________

FREQUENTLY ASKED QUESTIONS

SHIPPING
_________________________

When will I my order ship?

Please refer to your order confirmation for an estimated ship date.


Will I receive my order by Christmas?

Delivery before 12/25 is not guaranteed regardless of shipping date for any package due to worldwide carrier delays. There will be no refunds for orders received after 12/25.


How can I track my package?

First, please refer to your shipping confirmation email for tracking information. For registered Etsy users, you can also log into Etsy to view for your tracking number.

Orders shipped via the United States Postal Service (USPS) can be tracked at USPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking information directly from the shipping provider.

Orders shipped via United Postal Service (UPS) can be tracked at UPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking.


Can I change the shipping address on my orders?

Regretfully, we are NOT able to accommodate address changes or add/change the candle(s) in an existing order. We must cancel your order and you must place a new order. Please note, we cannot guarantee the availability of your candle(s) once an order is cancelled. Order cancellations must be requested within 1 hour of order confirmation.


I need my order sooner, Can I upgrade my shipping?

We are not able to accommodate expedited processing or expedited shipping at this time. If you need a gift asap, we recommend purchasing an Etsy gift card or visiting scriptedfragrance.com to purchase gift cards that are emailed directly to the recipient upon purchase.


My package is shown as delivered but I can’t find it, can you help?

The first step is to confirm delivery via the shipping company directly. Sometimes tracking via Etsy is not the most up to do date.

Orders shipped via the United States Postal Service (USPS) can be tracked at USPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking information directly from the shipping provider.

Orders shipped via United Postal Service (UPS) can be tracked at UPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking.

We recommend checking with neighbors and your local postmaster by leaving a note in your mailbox inquiring about the location of your package. If a package is shown as delivered, ‘Missing Mail’ claims can only be filed with USPS after 14 days of confirmed delivery.

‘Missing Mail’ claims can be filed by Scripted Fragrance or the buyer. At Scripted Fragrance, we’re privy to the same information that is shown by USPS.com and UPS.com once a package is in their possession. While we are happy to assist with filing a claim, please understand we do not send replacement candles for orders that are in ‘transit’ or shown as ‘delivered’.

Stolen packages are a serious and rare occurrence. If you believe your package has been stolen, a police report must be filed by the buyer to facilitate a claim.


The tracking on my packages shows delays and it’s headed in the wrong direction, can you help?

At Scripted Fragrance, we’re privy to the same information that is shown by USPS.com and UPS.com once a package is in their possession. It’s not uncommon for packages to have extended transit times and take ‘detours’ during the busy holidays season. We appreciate your patience and understanding as we’re at the mercy of our shippers just like you. Please understand, we do not send replacement candles for orders that are in ‘transit’ or shown as ‘delivered’.


ORDER CHANGES & GIFT MESSAGE QUESTIONS
_________________________

I ordered the wrong candle(s), can I change my order?

After an order is placed, we are not able to add or change the contents of the order. We must cancel your order if you need to update the order. Please note, we cannot guarantee the availability of your candle(s) once an order is cancelled. Order cancellations must be requested within 1 hour of order confirmation.


Can I add or change a gift message on my order?

After an order is placed, we are not able to add or update a gift message. Please make sure to include your name with gift messages.


GENERAL QUESTIONS
_________________________

The candle I am looking for is sold out. When will you restock?

To be the first to find out about restocked candles, please sign up for our ‘Out of Stock’ notifications on Etsy or ScritpedFragrance.com


Can I personalize my candle?

No, we do not offer personalization of our labels or candles at this time.


I can’t find my dog breed or city listed. Can you create a candle for me?

No, we are not able to create custom candles or offer personalization at this time.


Can I change the fragrance of a candle?

Each candle is designed to tell a story through fragrance; thus, we are not able to change the fragrances of candles. We do not offer unscented candles at this time.


What does the candle smell like?

Each candle has unique fragrance notes that are listed within the details of the description. Candle fragrance notes are not listed on our packaging.


I want to place a large order; do you offer bulk discounts?

We offer bulk discounts for orders of 32 candles or more. Please visit https://scriptedfragrance.com/apps/help-center#hc-bulk-ordering-requirements for more information.


Can I buy your candles in person in Warwick, NY?
Yes, we have a showroom that is by appointment only. Please visit https://scriptedfragrance.com/pages/visit-our-showroom to book a time visit us.


Are your candles in retailers?
Yes! We invite your visit https://scriptedfragrance.com/pages/retailers to shop Scripted Fragrance retailers in your area.


WHOLESALE INQURIES
_________________________

Do you offer your candles wholesale?

Yes! We offer our candles wholesale for qualified retailers. Please visit https://scriptedfragrance.com/pages/wholesale to learn more.

_________________________

CANDLE SAFETY

Candles should NEVER be left unattended. Burn on a flat, heat-resistant surface away from drapes and other flammable materials. Keep away from children and pets and do not touch the hot wax. Use caution. Scripted Fragrance will not be held responsible for user misuse and negligence.

Soy Wax Facts
We recommend a burn time of 2-3 hours to prevent the glass jar from overheating or wax from “tunneling.” Wax has a memory, please be sure to allow the wax to melt to the edge each time you light. Limit the burning time to prevent overheating the glass. Due to the characteristics of 100% natural soy wax, variations in color, texture and "pulling" are to be expected and do not affect the burn of your candle.

Wick Care
Trim your wicks. Untrimmed wicks can lead to flickering, smoke, and soot. We recommend keeping wick at 1/4″. A wick trimmer is the best way to trim the wick.

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9056 Sales
 

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ScriptedFragrance

Contact shop owner

ScriptedFragrance

Reviews

Average item review
5 out of 5 stars
(782)
See reviews that mention:
Quality 46 Shipping 103 Customer service 31

About ScriptedFragrance

Sales 9,056
On Etsy since 2016

We make scented soy candles celebrating what matters to us most.

Pairing beautiful fragrance with scripted stories, we hand pour all-natural soy wax to create one-of-a-kind candles designed to personalize and connect. A portion of proceeds from each candle is donated to charities that provide for and preserve what we love.

Scripted Fragrance was founded in 2015 by mother-daughter team Elizabeth and Amberlee Isabella. With over forty years of combined experience in brand design and retail operations expertise, these entrepreneurs have developed six candle collections with refreshing and modern designs to complement any decor. Scripted Fragrance is based in New York’s Hudson Valley.

Hand poured, our candles are 100% soy wax with a lead-free cotton wick. Made with premium fragrance and essential oils our candles are vegan, cruelty-free, dye-free, additive-free, preservative-free, petroleum-free, and phthalate-free.

~Elizabeth & Amberlee

Shop members

  • Elizabeth & Amberlee Isabella

    Owner

    Scripted Fragrance was established by mother-daughter team Elizabeth and Amberlee Isabella. With over forty years of combined experience in brand strategy, retail design, and operations, they bring a personalized and uncommon approach to candles.

Shop policies

More information

Last updated on Nov 20, 2021
Frequently asked questions
When will I my order ship?

Please refer to your order confirmation for an estimated ship date.

Will I receive my order by Christmas?

Delivery before 12/25 is not guaranteed regardless of shipping date for any package due to worldwide carrier delays. There will be no refunds for orders received after 12/25.

How can I track my package?

First, please refer to your shipping confirmation email for tracking information. For registered Etsy users, you can also log into Etsy to view for your tracking number.

Orders shipped via the United States Postal Service (USPS) can be tracked at USPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking information directly from the shipping provider.

Orders shipped via United Postal Service (UPS) can be tracked at UPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking.

Can I change the shipping address on my orders?

Regretfully, we are NOT able to accommodate address changes or add/change the candle(s) in an existing order. We must cancel your order and you must place a new order. Please note, we cannot guarantee the availability of your candle(s) once an order is cancelled. Order cancellations must be requested within 1 hour of order confirmation.

I need my order sooner, Can I upgrade my shipping?

We are not able to accommodate expedited processing or expedited shipping at this time. If you need a gift asap, we recommend purchasing an Etsy gift card or visiting scriptedfragrance.com to purchase gift cards that are emailed directly to the recipient upon purchase.

The candle I am looking for is sold out. When will you restock?

To be the first to find out about restocked candles, please sign up for our ‘Out of Stock’ notifications on Etsy or ScritpedFragrance.com

I can’t find my dog breed or city listed. Can you create a candle for me?

No, we are not able to create custom candles or offer personalization at this time.

The tracking on my packages shows delays and it’s headed in the wrong direction, can you help?

At Scripted Fragrance, we’re privy to the same information that is shown by USPS.com and UPS.com once a package is in their possession. It’s not uncommon for packages to have extended transit times and take ‘detours’ during the busy holidays season. We appreciate your patience and understanding as we’re at the mercy of our shippers just like you. Please understand, we do not send replacement candles for orders that are in ‘transit’ or shown as ‘delivered’.

I ordered the wrong candle(s), can I change my order?

After an order is placed, we are not able to add or change the contents of the order. We must cancel your order if you need to update the order. Please note, we cannot guarantee the availability of your candle(s) once an order is cancelled. Order cancellations must be requested within 1 hour of order confirmation.

Can I add or change a gift message on my order?

After an order is placed, we are not able to add or update a gift message. Please make sure to include your name with gift messages.