SeasideSass

Customs gifts for every occasion

Jacksonville, Florida On Etsy since 2014

17,625 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

SeasideSass

Customs gifts for every occasion

Jacksonville, Florida | 17,625 Sales

5 out of 5 stars

Shop owner

Contact

Announcement    Thanks for stopping by. You’re sure to find something you love. A few announcements:

1. Please pay close attention to the processing time for each listing. Keep in mind business days are Monday-Friday. Please also note this is just processing and does not include actual transit time.

2. We design, create and cut all orders in house. We do not outsource any of our work.

3. We are closed on weekends major holidays and when the post office is closed. Regular business hours are M-F 9:00-3:00 est

4. All orders are cut as ordered. We do not keep anything on hand ready to ship. We are a high volume shop and run our full processing time. We do offer a rush listing, but because we’re so busy we only allow 3 a week. This option must be added to your order. These sell out fast!

We absolutely love what we do and hope you love what we create just as much!

Please note we are also the owners of a digital site for sublimation designs. Visit us at Seaside Sass Designs

Announcement

Last updated on Apr 18, 2020

Thanks for stopping by. You’re sure to find something you love. A few announcements:

1. Please pay close attention to the processing time for each listing. Keep in mind business days are Monday-Friday. Please also note this is just processing and does not include actual transit time.

2. We design, create and cut all orders in house. We do not outsource any of our work.

3. We are closed on weekends major holidays and when the post office is closed. Regular business hours are M-F 9:00-3:00 est

4. All orders are cut as ordered. We do not keep anything on hand ready to ship. We are a high volume shop and run our full processing time. We do offer a rush listing, but because we’re so busy we only allow 3 a week. This option must be added to your order. These sell out fast!

We absolutely love what we do and hope you love what we create just as much!

Please note we are also the owners of a digital site for sublimation designs. Visit us at Seaside Sass Designs

Items

Contact shop owner
17625 Sales
2012 Admirers
 

All Items

Jamie Petteway

Contact shop owner

Jamie Petteway

Reviews

Average item review
5 out of 5 stars
(2793)
See reviews that mention:
quality 276 shipping 273 customer service 178

About SeasideSass

Sales 17,625
On Etsy since 2014

Hello...welcome to Seaside Sass. Growing up in the south I love all things personalized. This business started off with little girls hairbows, but has since turned into handmade designs to brighten up every room in the house. Thanks to the love and support of my husband we purchased our very own laser cutter in 2016. Everyone is sure to find something they'll love. We can't wait to see what our future holds. None of which would be possible without the support from family, friends and all of my customers.

Around the web

Facebook

Shop members

  • Jamie Petteway

    Owner, Designer, Customer Service

  • Art Petteway

    Owner, Shipper

Shop policies

Last updated on September 12, 2019
We care about the quality of all of our products. There is something for everyone. We also love custom orders, so if you have an idea just let us know and we will do our best to bring your idea to life.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 6 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Due to custom requests of color or sizing / Personalization, I DO NOT offer refunds. I will replace any defective item with an identical item provided that I have pictures of the defective item along with the packaging the item arrived in. I will need this in order to file a claim with the post office. All orders do go through inspection and will only be mailed out if 100%. It is the buyers responsibility to carefully remove their item from the box. Please do not slide your item out of the box. This may cause your monogram to snap. Please read the entire description before purchasing your item.

If an item did arrive broken you must contact me within 48 hours of delivery. You must provide pictures of the broken item as well as the packaging. You will NOT receive a new item without providing the above. If an item does arrive broken a replacement will be mailed out. No refunds will be given. In the event a refund is approved you will only be refunded for the actual item. Shipping will not be refunded. Some items include the price of shipping. In this case you will also only be refunded for the cost of the item minus shipping fees. Unfortunately nothing is actually free to ship, however etsy is now asking all shops to include it in the cost of the item.

I do strive for customer satisfaction so if for any reason you aren't happy with your purchase please contact me so we can resolve the issue together.
Payment
Your order enters our work queue as soon as payment is received. Please refer to your receipt for your estimated ship date. Please note this date does not include any holidays. If you ordered an item that is stained or painted you could see a delay of no more than 2 business days as sometimes weather can be an issue.
Shipping
All items are shipped to the address you have on file with etsy. There are 2 places during the checkout process for you to verify it is being shipped to the correct place. Our shop is not responsible if your item is mailed to the address on file and it is incorrect. In the event this happens the buyer is responsible for paying the additional shipping fee to have the item shipped again once it arrives back to us.

Please notice the SHIPPING DATE on your ETSY receipt. This is the date I go by as a shipping date. Items are made as orders are received. This includes all local orders. I ship orders using USPS First Class or USPS Priority mail. Once your item is shipped it should take between 2-7 days in the USA, depending on the shipping method and weather delays. These dates are all estimates. While 99% of orders are shipped by the expected ship date there could be delays to orders around certain holiday seasons or to orders that require spray painting as weather can sometimes be an issue. There are also days that we have more orders than can be physically created in a day. These delays typically don’t run over 2 days past the expecting ship date.


PayPal Customers- Shipments are made with delivery confirmation to the address on file with PayPal. Please make sure to update your address with PayPal before purchasing. Refunds are not available for purchases sent to the wrong address.

Direct Checkout Customers- Shipments are made with delivery confirmation to the address on file with Etsy. Please make sure to update your address with Etsy before purchasing. Refunds are not available for purchases sent to the wrong address.

I do have a coupon code set up for all of my local (Jacksonville, FL) customers. Anyone who uses this coupon is EXPECTED to pick their order up. Your purchase WILL be cancelled if you use this code without permission. This code is not to be used with the intent of receiving free shipping.
Additional policies and FAQs
We are open Monday-Friday from 9:00-3:00 est. We are closed when the post office is closed. We are also closed Christmas Eve and New Year’s Eve.

More information

Last updated on Aug 11, 2019
Frequently asked questions
Custom and personalized orders

At this time we are unable to take custom requests

What is my current turnaround time

Please see the turnaround time per listing. I keep these up to date for each item. If your item needs painting or staining, please add an additional 2 business days to the processing time. Business days are M-F from 9:00-4:00 est