SecretHillStudio

♡ Laser Engraved Jewelry & Keepsakes ♡

7090 Sales

SecretHillStudio

♡ Laser Engraved Jewelry & Keepsakes ♡

7090 Sales On Etsy since 2013

5 out of 5 stars (1679)

Announcement   ☆ MOTHER'S DAY DEADLINE
& CURRENT PRODUCTION TIME ☆
● The DEADLINE for all engraved orders intended for Mother's Day delivery is 4.22
● Production Time is 2 Weeks on CUSTOM Orders
● Production Time is 3-5 Days on NON-CUSTOM Orders
● Exciting News Effective 1.11 - We are currently transitioning from "hand stamping" to laser engraving all personalized designs! Fonts and letter impressions will vary slightly, but the same overall result will be achieved.
● CUSTOM ORDERS: items that ARE personalized with words/names/dates and are engraved to order
● NON-CUSTOM ORDERS: items that require NO personalization
● PRODUCTION TIME: the amount of time it takes to make your order
● SHIPPING TIME: the time it takes your package in transit from my studio to your address
● Orders are shipped Monday through Friday only - Holidays are excluded
● If you are unsure when your order will ship, please check the "Scheduled To Ship By" date on your invoice via your Etsy account, OR in the email confirmation you received after your purchase was made.




☆ WELCOME TO
SECRET HILL STUDIO ☆

● If you do not see exactly what you are looking for, please, let me know! I'm always happy to create something just for you!
● Please read this entire section prior to making a purchase so that you understand and acknowledge all my shop polices and procedures.
● Most every question that you may have will be answered below.
● Visit my sister store here on Etsy to shop for all things nautical at www.thesaltysecret.etsy.com!



☆ FAQ'S ☆

● I have all my frequently asked questions at the bottom page of every listing.
● Please make sure to read those prior to contacting me, as almost every question you may have will be answered there.



☆ BUYER & SELLER
COMMUNICATION☆

● Occasionally, I will have questions regarding your order, and I will be contacting you via the Etsy convo messaging system.
● To process your order as quickly as possible, please be readily available to respond.
● After three attempts in trying to contact you, I will have no other choice than to cancel your order.



☆ CUSTOMER SERVICE ☆

● In the event that your purchase/experience was not 5 Star worthy - Please contact me IMMEDIATELY before posting a negative review. Kindly allow me the opportunity to correct the situation and create a solution that you are pleased with.
● If you're not happy, I'm not happy - bottom line! Your satisfaction is VERY important to me, and I take the utmost pride in making your jewelry piece(s) beautiful and special. I pour my love, heart and soul into my work - you'll see!



☆ REFUNDS | RETURNS | EXCHANGES ☆

● All sales are final on custom and personalized items.
● Please measure your wrist, neck, and urns prior to placing an order - I do not issue refunds if you selected the wrong size.
● I will gladly exchange an item for you in the event that you have selected the incorrect size, however, you will be responsible for paying shipping costs both ways.
● If an error has been made on my behalf, I will absolutely cover ALL costs involved to correct the problem for you - ALWAYS.



☆ SHIPPING ☆

● Your jewelry item(s) will be packaged securely in a pretty white Secret Hill Studio logo jewelry box, all set to give to your recipient as a gift.
● Orders are shipped Monday through Friday only - Weekends and Holidays are excluded.
● During the check out process, you can choose either First Class shipping (5-7 biz. days), Priority shipping (2-3 biz. days), or Express shipping (1-2 biz. days).
● PLEASE NOTE that shipping time is NOT production time. I do not guarantee these transit time frames as I have no control over the USPS.
● I ALWAYS purchase shipping insurance to cover the FULL amount of your order. Rest assured, your items are protected!
● In the unfortunate event that your package is lost, stolen, or damaged during transit, I will file an insurance claim on your behalf, so that you can be fully reimbursed. My customers will never be "out of luck" - EVER!
● The time frame for filing a claim is no sooner than 20 days of shipment, and no later than 60 days after shipment. These guidelines are enforced by USPS.
● I cannot issue a refund or remake your item(s) until I receive the insurance claim reimbursement check from the USPS.
● I am no longer shipping Internationally - Domestic United States shipping only. This is unfortunate for those overseas, but it is due to several International buyers not acknowledging their country's custom fees/taxes before making a purchase from my store.



☆ SOCIAL MEDIA ☆

● Make sure to follow Secret Hill Studio on social media for great sales, specials, contests and giveaways! I also LOVE to feature my customer's pets and loved ones along with their custom jewelry pieces, so please feel free to send me photos to share!

● Pinterest.com/SecretHillS
● Twitter.com/SecretHStudio
● Facebook.com/SecretHillStudio
● Instagram.com/SecretHillStudio

Announcement

Last updated on Apr 13, 2019

☆ MOTHER'S DAY DEADLINE
& CURRENT PRODUCTION TIME ☆
● The DEADLINE for all engraved orders intended for Mother's Day delivery is 4.22
● Production Time is 2 Weeks on CUSTOM Orders
● Production Time is 3-5 Days on NON-CUSTOM Orders
● Exciting News Effective 1.11 - We are currently transitioning from "hand stamping" to laser engraving all personalized designs! Fonts and letter impressions will vary slightly, but the same overall result will be achieved.
● CUSTOM ORDERS: items that ARE personalized with words/names/dates and are engraved to order
● NON-CUSTOM ORDERS: items that require NO personalization
● PRODUCTION TIME: the amount of time it takes to make your order
● SHIPPING TIME: the time it takes your package in transit from my studio to your address
● Orders are shipped Monday through Friday only - Holidays are excluded
● If you are unsure when your order will ship, please check the "Scheduled To Ship By" date on your invoice via your Etsy account, OR in the email confirmation you received after your purchase was made.




☆ WELCOME TO
SECRET HILL STUDIO ☆

● If you do not see exactly what you are looking for, please, let me know! I'm always happy to create something just for you!
● Please read this entire section prior to making a purchase so that you understand and acknowledge all my shop polices and procedures.
● Most every question that you may have will be answered below.
● Visit my sister store here on Etsy to shop for all things nautical at www.thesaltysecret.etsy.com!



☆ FAQ'S ☆

● I have all my frequently asked questions at the bottom page of every listing.
● Please make sure to read those prior to contacting me, as almost every question you may have will be answered there.



☆ BUYER & SELLER
COMMUNICATION☆

● Occasionally, I will have questions regarding your order, and I will be contacting you via the Etsy convo messaging system.
● To process your order as quickly as possible, please be readily available to respond.
● After three attempts in trying to contact you, I will have no other choice than to cancel your order.



☆ CUSTOMER SERVICE ☆

● In the event that your purchase/experience was not 5 Star worthy - Please contact me IMMEDIATELY before posting a negative review. Kindly allow me the opportunity to correct the situation and create a solution that you are pleased with.
● If you're not happy, I'm not happy - bottom line! Your satisfaction is VERY important to me, and I take the utmost pride in making your jewelry piece(s) beautiful and special. I pour my love, heart and soul into my work - you'll see!



☆ REFUNDS | RETURNS | EXCHANGES ☆

● All sales are final on custom and personalized items.
● Please measure your wrist, neck, and urns prior to placing an order - I do not issue refunds if you selected the wrong size.
● I will gladly exchange an item for you in the event that you have selected the incorrect size, however, you will be responsible for paying shipping costs both ways.
● If an error has been made on my behalf, I will absolutely cover ALL costs involved to correct the problem for you - ALWAYS.



☆ SHIPPING ☆

● Your jewelry item(s) will be packaged securely in a pretty white Secret Hill Studio logo jewelry box, all set to give to your recipient as a gift.
● Orders are shipped Monday through Friday only - Weekends and Holidays are excluded.
● During the check out process, you can choose either First Class shipping (5-7 biz. days), Priority shipping (2-3 biz. days), or Express shipping (1-2 biz. days).
● PLEASE NOTE that shipping time is NOT production time. I do not guarantee these transit time frames as I have no control over the USPS.
● I ALWAYS purchase shipping insurance to cover the FULL amount of your order. Rest assured, your items are protected!
● In the unfortunate event that your package is lost, stolen, or damaged during transit, I will file an insurance claim on your behalf, so that you can be fully reimbursed. My customers will never be "out of luck" - EVER!
● The time frame for filing a claim is no sooner than 20 days of shipment, and no later than 60 days after shipment. These guidelines are enforced by USPS.
● I cannot issue a refund or remake your item(s) until I receive the insurance claim reimbursement check from the USPS.
● I am no longer shipping Internationally - Domestic United States shipping only. This is unfortunate for those overseas, but it is due to several International buyers not acknowledging their country's custom fees/taxes before making a purchase from my store.



☆ SOCIAL MEDIA ☆

● Make sure to follow Secret Hill Studio on social media for great sales, specials, contests and giveaways! I also LOVE to feature my customer's pets and loved ones along with their custom jewelry pieces, so please feel free to send me photos to share!

● Pinterest.com/SecretHillS
● Twitter.com/SecretHStudio
● Facebook.com/SecretHillStudio
● Instagram.com/SecretHillStudio

Secret Hill Studio

Contact shop owner

Secret Hill Studio

View all 764 items

Updates

black_heart BLACK FRIDAY CYBER MONDAY SALE! black_heart
Save 10% storewide plus free shipping! Valid through 11.23 a 11.26 only!
Today, 4.18.18, is the DEADLINE for all CUSTOM orders intended for Mother’s Day delivery! This also starts a three week production time until further notice!
Even though my deadline for all custom orders intended for Christmas delivery expired on 11.19, I will still be accepting “rush upgrade” orders until 12.15 - so you still have time!
View all 194 updates

About

How It's Made

☆PRODUCTION METHODS☆

At Secret Hill Studio each item is hand crafted with love, and as cliche' as that sounds, it couldn't be more true! I personally select each metal blank, charm, chain, crystal, and every other component that goes into creating each piece. The metal blanks that I work with are raw, which means I sand and polish them to order. Each letter and number is laser engraved to perfection. Once your item is assembled, it's carefully packaged and shipped out to you!



☆CUSTOM ORDERS☆

Custom requests are my absolute FAVORITE! Creating one of a kind pieces that are special, and most of all, meaningful, for my customers gives me the upmost pleasure and satisfaction. My most popular custom requests are for memorial keepsakes, either honoring the loss of a loved one or a family pet.

Shop members

  • Shelly Griffis

    Owner, Designer, Creator

    My customers are my inspiration on a daily basis. With their visions and ideas, I am able to create beautiful keepsakes for them, and in return, I'm left with great satisfaction.

Shop policies

More information

Last updated on Jan 16, 2019
Frequently asked questions
Can you engrave on the back of the blanks?

Yes I can, however, there is an additional fee. Please contact me directly to discuss your requests.

How long will it take to get my order after I make a purchase?

☆ EXCITING NEWS &
CURRENT PRODUCTION TIME ☆

● Production Time is 2 Weeks on CUSTOM Orders
● Production Time is 3-5 Days on NON-CUSTOM Orders
● Exciting News Effective 1.11 - We are currently transitioning from "hand stamping" to laser engraving all personalized designs! Fonts and letter impressions will vary slightly, but the same overall result will be achieved.
● CUSTOM ORDERS: items that ARE personalized with words/names/dates and are engraved to order
● NON-CUSTOM ORDERS: items that require NO personalization
● PRODUCTION TIME: the amount of time it takes to make your order
● SHIPPING TIME: the time it takes your package in transit from my studio to your address
● Orders are shipped Monday through Friday only - Holidays are excluded

Is this item available in Sterling Silver or Gold?

Currently, I am only working with aluminum blanks and stainless steel chains and bracelets. In the future, I may use Sterling Silver and Gold, but for now it is out of my clientele's price range.

Using aluminum and stainless steel allows me to produce a quality product at a price point that anyone can afford. It is just as durable, if not more than Sterling Silver, but at a fraction of the price.

How do I take care of this jewelry?

Even though aluminum and stainless steel are rust resistant, you will still need to treat them with care. All the blanks are aluminum, and the jump rings, chains, and bangles are stainless steel.

The crystal hearts are genuine Swarovski. They are very delicate and should be treated with care.

The decorative charms are made from silver zinc alloy, and can fade slightly over time. But regular polishing will bring them back to life.

In order to maintain the shine and life span, I recommend that you not get them wet. Take them off when showering, swimming, washing dishes, etc. Use a jewelry polishing cloth from time to time to buff the pieces to make them look new again. These cloths can be found at most big box and jewelry stores.

Is your jewelry hypoallergenic?

BLANKS:
All the stampable blanks that I use are food grade and hypoallergenic aluminum.

CHAINS | BANGLES | JUMP RINGS:
All the chains, bangles and jump rings I use for my jewelry items are solid stainless steel.

CHARMS:
All the charms I use for my necklaces and bracelets are made from silver zinc alloy, and are lead and cadium free.

Weren't you previously a Hand Stamper?

Yes, I was a hand stamper from Dec 2013 to Jan 2019. Beginning 1.11.19, all orders will be laser engraved, as I am officially retiring my hammer!