SecretHillStudio

♡ Laser Engraved Jewelry & Keepsakes ♡

Steinhatchee, Florida On Etsy since 2013

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

SecretHillStudio

♡ Laser Engraved Jewelry & Keepsakes ♡

Steinhatchee, Florida | 8,466 Sales

Announcement    ☆ CURRENT PRODUCTION TIME ☆

● Production Time is 2 Weeks on Engraved Orders
● Production Time is 3-5 Days on Non Engraved Orders
● PRODUCTION TIME: the amount of time it takes to make your order
● SHIPPING TIME: the time it takes your package in transit from our studio to your address
● Orders are shipped Monday through Friday only - Holidays are excluded
● If you are unsure when your order will ship, please check the "Scheduled To Ship By" date on your invoice via your Etsy account, OR in the email confirmation you received after your purchase was made.




☆ WELCOME TO
SECRET HILL STUDIO ☆

● If you do not see exactly what you are looking for, please, let us know! We're always happy to create something just for you!
● Please read this entire section prior to making a purchase so that you understand and acknowledge all of our shop polices and procedures.
● Most every question that you may have will be answered below.
● Visit our sister store here on Etsy to shop for all things nautical at www.thesaltysecret.com!



☆ FAQ'S ☆

● We have all of our frequently asked questions at the bottom page of every listing.
● Please make sure to read those prior to contacting us, as almost every question you may have will be answered there.



☆ BUYER & SELLER
COMMUNICATION☆

● Occasionally, we will have questions regarding your order, and we will be contacting you via the Etsy convo messaging system.
● To process your order as quickly as possible, please be readily available to respond.
● After three attempts in trying to contact you, we will have no other choice than to cancel your order.



☆ CUSTOMER SERVICE ☆

● In the event that your purchase/experience was not 5 Star worthy - Please contact us IMMEDIATELY before posting a negative review. Kindly allow us the opportunity to correct the situation and create a solution that you are pleased with.
● If you're not happy, we're not happy - bottom line! Your satisfaction is VERY important to us, and we take the utmost pride in making your jewelry piece(s) beautiful and special. We pour our love, heart and soul into our work - you'll see!



☆ REFUNDS | RETURNS | EXCHANGES ☆

● All sales are final on custom and personalized items.
● Please measure your wrist, neck, and urns prior to placing an order - We do not issue refunds if you selected the wrong size.
● We will gladly exchange an item for you in the event that you have selected the incorrect size, however, you will be responsible for paying shipping costs both ways.
● If an error has been made on our behalf, we will absolutely cover ALL costs involved to correct the problem for you - ALWAYS.



☆ SHIPPING ☆

● Your jewelry item(s) will be packaged securely in a pretty organza bag, all set to give to your recipient as a gift.
● Orders are shipped Monday through Friday only - Weekends and Holidays are excluded.
● During the check out process, you can choose either First Class shipping (5-7 biz. days), Priority shipping (2-3 biz. days), or Express shipping (1-2 biz. days).
● PLEASE NOTE that shipping time is NOT production time. We do not guarantee these transit time frames, as we have no control over the USPS.
● We ALWAYS purchase shipping insurance to cover the FULL amount of your order. Rest assured, your items are protected!
● In the unfortunate event that your package is lost, stolen, or damaged during transit, we will file an insurance claim on your behalf, so that you can be fully reimbursed. Our customers will never be "out of luck" - EVER!
● The time frame for filing a claim is no sooner than 20 days of shipment, and no later than 60 days after shipment. These guidelines are enforced by USPS.
● We cannot issue a refund or remake your item(s) until we receive the insurance claim reimbursement check from the USPS.
● We do not ship Internationally - Domestic United States shipping only.



☆ SOCIAL MEDIA ☆

● Make sure to follow Secret Hill Studio on social media for great sales, specials, contests and giveaways! We also LOVE to feature my customer's pets and loved ones along with their custom jewelry pieces, so please feel free to send us your photos to share!

● Pinterest.com/SecretHillS
● Twitter.com/SecretHStudio
● Facebook.com/SecretHillStudio
● Instagram.com/SecretHillStudio

Announcement

Last updated on Sep 7, 2020

☆ CURRENT PRODUCTION TIME ☆

● Production Time is 2 Weeks on Engraved Orders
● Production Time is 3-5 Days on Non Engraved Orders
● PRODUCTION TIME: the amount of time it takes to make your order
● SHIPPING TIME: the time it takes your package in transit from our studio to your address
● Orders are shipped Monday through Friday only - Holidays are excluded
● If you are unsure when your order will ship, please check the "Scheduled To Ship By" date on your invoice via your Etsy account, OR in the email confirmation you received after your purchase was made.




☆ WELCOME TO
SECRET HILL STUDIO ☆

● If you do not see exactly what you are looking for, please, let us know! We're always happy to create something just for you!
● Please read this entire section prior to making a purchase so that you understand and acknowledge all of our shop polices and procedures.
● Most every question that you may have will be answered below.
● Visit our sister store here on Etsy to shop for all things nautical at www.thesaltysecret.com!



☆ FAQ'S ☆

● We have all of our frequently asked questions at the bottom page of every listing.
● Please make sure to read those prior to contacting us, as almost every question you may have will be answered there.



☆ BUYER & SELLER
COMMUNICATION☆

● Occasionally, we will have questions regarding your order, and we will be contacting you via the Etsy convo messaging system.
● To process your order as quickly as possible, please be readily available to respond.
● After three attempts in trying to contact you, we will have no other choice than to cancel your order.



☆ CUSTOMER SERVICE ☆

● In the event that your purchase/experience was not 5 Star worthy - Please contact us IMMEDIATELY before posting a negative review. Kindly allow us the opportunity to correct the situation and create a solution that you are pleased with.
● If you're not happy, we're not happy - bottom line! Your satisfaction is VERY important to us, and we take the utmost pride in making your jewelry piece(s) beautiful and special. We pour our love, heart and soul into our work - you'll see!



☆ REFUNDS | RETURNS | EXCHANGES ☆

● All sales are final on custom and personalized items.
● Please measure your wrist, neck, and urns prior to placing an order - We do not issue refunds if you selected the wrong size.
● We will gladly exchange an item for you in the event that you have selected the incorrect size, however, you will be responsible for paying shipping costs both ways.
● If an error has been made on our behalf, we will absolutely cover ALL costs involved to correct the problem for you - ALWAYS.



☆ SHIPPING ☆

● Your jewelry item(s) will be packaged securely in a pretty organza bag, all set to give to your recipient as a gift.
● Orders are shipped Monday through Friday only - Weekends and Holidays are excluded.
● During the check out process, you can choose either First Class shipping (5-7 biz. days), Priority shipping (2-3 biz. days), or Express shipping (1-2 biz. days).
● PLEASE NOTE that shipping time is NOT production time. We do not guarantee these transit time frames, as we have no control over the USPS.
● We ALWAYS purchase shipping insurance to cover the FULL amount of your order. Rest assured, your items are protected!
● In the unfortunate event that your package is lost, stolen, or damaged during transit, we will file an insurance claim on your behalf, so that you can be fully reimbursed. Our customers will never be "out of luck" - EVER!
● The time frame for filing a claim is no sooner than 20 days of shipment, and no later than 60 days after shipment. These guidelines are enforced by USPS.
● We cannot issue a refund or remake your item(s) until we receive the insurance claim reimbursement check from the USPS.
● We do not ship Internationally - Domestic United States shipping only.



☆ SOCIAL MEDIA ☆

● Make sure to follow Secret Hill Studio on social media for great sales, specials, contests and giveaways! We also LOVE to feature my customer's pets and loved ones along with their custom jewelry pieces, so please feel free to send us your photos to share!

● Pinterest.com/SecretHillS
● Twitter.com/SecretHStudio
● Facebook.com/SecretHillStudio
● Instagram.com/SecretHillStudio

Items

 

All Items

Secret Hill Studio

Contact shop owner

Secret Hill Studio

Read reviews that mention

quality 160 shipping 239 customer service 257

About SecretHillStudio

Sales 8,466
On Etsy since 2013

How It's Made

☆PRODUCTION METHODS☆

At Secret Hill Studio each item is hand crafted with love, and as cliche' as that sounds, it couldn't be more true! We personally select each metal blank, charm, chain, crystal, and every other component that goes into creating each piece. The metal blanks that we work with are raw, which means we sand and polish them to order. Each letter and number is laser engraved to perfection. Once your item is assembled, it's carefully packaged and shipped out to you!



☆CUSTOM ORDERS☆

Custom requests are our absolute FAVORITE! Creating one of a kind pieces that are special, and most of all, meaningful, for our customers gives us the upmost pleasure and satisfaction. Our most popular custom requests are for memorial keepsakes, either honoring the loss of a loved one or a family pet.

Shop members

  • Shelly Griffis

    Owner, Designer, Creator

    My customers are my inspiration on a daily basis. With their visions and ideas, I am able to create beautiful keepsakes for them, and in return, I'm left with great satisfaction.

Shop policies

More information

Last updated on Jan 2, 2020
Frequently asked questions
Can you engrave on the back of the blanks?

Yes we can, however, there is an additional fee. Please contact us directly to discuss your requests.

How long will it take to get my order after I make a purchase?

☆ CURRENT PRODUCTION TIME ☆

● Production Time is 2 Weeks on Engraved Orders
● Production Time is 3-5 Days on Non Engraved Orders
● PRODUCTION TIME: the amount of time it takes to make your order
● SHIPPING TIME: the time it takes your package in transit from our studio to your address
● Orders are shipped Monday through Friday only - Holidays are excluded
● If you are unsure when your order will ship, please check the "Scheduled To Ship By" date on your invoice via your Etsy account, OR in the email confirmation you received after your purchase was made.

Is this item available in Sterling Silver or Gold?

Currently, we are only working with aluminum blanks and stainless steel chains and bracelets. In the future, we may use Sterling Silver and Gold, but for now it is out of our clientele's price range.

Using aluminum and stainless steel allows us to produce a quality product at a price point that anyone can afford. It is just as durable, if not more than Sterling Silver, but at a fraction of the price.

How do I take care of this jewelry?

Even though aluminum and stainless steel are rust resistant, you will still need to treat them with care. All the blanks are aluminum, and the jump rings, chains, and bangles are stainless steel.

The crystal hearts are genuine Swarovski. They are very delicate and should be treated with care.

The decorative charms are made from silver zinc alloy, and can fade slightly over time. But regular polishing will bring them back to life.

In order to maintain the shine and life span, we recommend that you do not get them wet. Take them off when showering, swimming, washing dishes, etc. Use a jewelry polishing cloth from time to time to buff the pieces to make them look new again. These cloths can be found at most big box and jewelry stores.

Is your jewelry hypoallergenic?

BLANKS:
All the stampable blanks that we use are food grade and hypoallergenic aluminum.

CHAINS | BANGLES | JUMP RINGS:
All the chains, bangles and jump rings we use for our jewelry items are solid stainless steel.

CHARMS:
All the charms we use for our necklaces and bracelets are made from silver zinc alloy, and are lead and cadium free.

Weren't you previously a Hand Stamper?

Yes, I was a hand stamper from Dec 2013 to Jan 2019. Beginning 1.11.19, all orders will be laser engraved, as I am officially retiring my hammer!