SeeknitKA

1. The Goods will be delivered to you at the address you registered in PayPal account.
3. The Goods will be dispatched through international mail service by Japan Post.
4. Under the ordinary condition, international shipping will take approximately from two weeks to maximum of four weeks depending on the destinations. Any dates quoted for delivering the Goods are approximate only. If no date is specified then it will take place within 30 days or a reasonable time of the date of the order confirmation, unless there are exceptional circumstances.
5. Any unexpected damages were seen on delivery, simply do not accept the package and check the contents together with local post office staff.

1. The Goods will be at your risk from the time of delivery.
2. Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them the cost of delivery.

1. In the event that the local post office fails to complete the delivery, they might send the goods back to us. When the package reaches the office, we will immediately contact you by email or Etsy conversations.
2. From the date we contacts you, you will then have 30 days to respond to us. (If there is not your response, the package will be refunded.)
The refund amount will be deducted the cost of delivery and small transaction fee.
3. You can elect to either have the package sent back to you or ask for a refund. The refund amount will be deducted the cost of delivery and small transaction fee, and the 2nd delivery cost will be your responsibility.

1. We will examine any returned Goods and will notify you about your refund or replacement items via Etsy Conversations within 5 business days. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via Etsy Conversations. The refund will be made by PayPal.
2. We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning in the event that the Goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the Goods have not been returned with their original packaging.

If any Goods ordered are not available, you will be notified by Etsy conversations and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to confirm Etsy Conversations so that we can contact you if necessary.

1. You agree that email and Etsy conversations can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
2. We will contact you by email or Etsy Conversations or provide you with information by posting notices on our Website.

All of our company’s bamboo knitting needles are manufactured in Japanese workshops by skilled experts.

They are shipped only after passing a complete inspection. If, however, our products are found to be damaged or defective after purchase, we offer a 1-year guarantee from the date of purchase against manufacturer’s defects.

Please send a messages about the issues and with photos

Our exchange policy does not cover the following cases:
Defects caused by normal wear, accidents, misuse, abuse, or carelessness

When importing goods from overseas, import taxes, customs duties and fees may be levied on the goods, even if they are personal goods or gifts. These fees are usually charged when the package arrives in the destination country.
Depending on your country, you may be required to pay these charges at the time of delivery, or Etsy may be required to collect taxes at checkout and send them to the tax authorities.

For FedEx delivery, the consignee will be charged a disbursement fee separately from customs duties and other taxes.
Please refer to the URL below for the Fedex fees charged on imported cargo and confirm the delivery country.　
You can select country and language.
https://www.fedex.com/en-jp/ancillary-clearance-service.html

Austria
Belgium
Bulgaria
Canada
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Italy
Latvia
Lithuania
Luxembourg
Norway
Portugal
Romania
Slovenia
Sweden
The Netherlands
United Kingdom
United States