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Inactive account on 08 May, 2025
4 out of 5 starsShipping container, while a durable styrofoam, was not sealed but exposed to the elements so the mug was quite dusty and not clean upon arrival. Also, other things could have potentially damaged or scraped the mug due to the exposed shipping container. The container is something that goes into a box or packaging. Someone who either doesn't care about their job or was lazy didn't bother to put the foam container into a box. It's a miracle the item arrived unscathed and just dusty.
Anita responded on 09 May, 2025
Prinitfy ships the items directly and chooses the packaging. The seller has no control how the item is packaged. I do apologize that it is not to your liking or expectations. I have ordered several mugs from Printify without breakage. I agree a cardboard box is what most everyone expects. I do hope you really enjoy the mug once it is all shined up- I truly appreciate your business! I will contact Printify out of curiosity to see if they have other shipping materials.
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Jimmy on 24 Jun, 2026
1 out of 5 starsI ordered a hot chocolate 15oz mug and in the column where it says “Message to seller” I requesting a 15oz & a tracking but I looks like nobody looked at the message because when I received it was a 12oz mug I reached out to the seller and instead of offering a prepaid return shipping label they said they will look to another vender so enjoy you item. I will never do business with Etsy ever again. Now I’m out of my money and stuck with a mug that I can’t use I’m pissed off to say the least.
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Sue on 10 Mar, 2026
2 out of 5 starsShirts run small. Seller hasn't responded to my email sent 3 days ago in regard to exchanging for larger sizes and a color change.
Anita responded on 11 Mar, 2026
Thank you for your feedback. I am sorry the sizing did not meet your expectations. I was traveling internationally for a few days, which caused a short delay in my response. I have since reached out privately and have re-ordered the shirts for you in your requested specific color and sizes. I truly value my customers and am always willing to work toward a speedy solution. I hope you enjoy your t-shirts. Thank you for your business- it is greatly appreciated.
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Sue on 10 Mar, 2026
2 out of 5 starsShirts run small. Seller hasn't responded to my email sent 3 days ago in regard to exchanging for larger sizes and a color change.
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Sue on 10 Mar, 2026
2 out of 5 starsShirts run small. Seller hasn't responded to my email sent 3 days ago in regard to exchanging for larger sizes and a color change.
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Sue on 10 Mar, 2026
1 out of 5 starsShirts run small. Seller hasn't responded to my email sent 3 days ago in regard to exchanging for larger sizes and a color change.
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Deborah on 22 Sept, 2025
5 out of 5 starsJust as described. Awesome shirt. Shipped quickly. Great seller!
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