SerenadeDiamonds

Engagement Ring, Jewelry, Moissanite Engagement Ring.

New York, United States · 573 Sales

SerenadeDiamonds

Engagement Ring, Jewelry, Moissanite Engagement Ring.

New York, United States 573 Sales On Etsy since 2012

5 out of 5 stars
(210)

Announcement   Engagement Ring, Diamond Jewelry, Moissanite Engagement Ring, Forever One Moissanite, Vintage Engagement Ring, Rose Gold Engagement Ring.

If you want to see more engagement rings CLICK HERE:
https://www.etsy.com/shop/SerenadeDiamonds/search?search_query=engagement+ring&order=date_desc&view_type=gallery&ref=shop_search

Announcement
Last updated on Jan 11, 2016

Engagement Ring, Diamond Jewelry, Moissanite Engagement Ring, Forever One Moissanite, Vintage Engagement Ring, Rose Gold Engagement Ring.

If you want to see more engagement rings CLICK HERE:
https://www.etsy.com/shop/SerenadeDiamonds/search?search_query=engagement+ring&order=date_desc&view_type=gallery&ref=shop_search

Juan and Lauren Rubert

Contact shop owner

Juan and Lauren Rubert

View all 1037 items

Reviews

Average item review
5 out of 5 stars
(210)
Joshua Ryan Johnson

Joshua Ryan Johnson on Aug 31, 2016

5 out of 5 stars

Lauren and Juan do great work. Lauren has been my main point of contact and made the entire design and ordering process for such an important piece of jewelry so painless! Juan was always super timely in producing new renderings for every change I requested throughout the process and the ring was ready and shipped to me WAY before I expected it. That was a really great surprise. I shopped locally for similar designs and Serenade Diamonds' prices were so far below the local guys that I was able to upgrade to nicer metal and to a larger main stone and still stay under my budget. That's so important for a young couple with not a lot of money to spend. There were a few hiccups, but Lauren worked hard to make it right and kept lines of communication open. Overall, an A+ experience!

mikecheck81

mikecheck81 on Aug 29, 2016

5 out of 5 stars

The engagement ring was absolutely perfect! Lauren was awesome to work with and guided me through the whole process and answered all questions promptly.

Katie Henderson

Katie Henderson on Aug 23, 2016

5 out of 5 stars

I LOVE my ring. This ring is so gorgeous and dainty and elegant it's perfect. The sellers were great, they answered any and all questions we had and made the ring within a week! I'll never go anywhere else for my jewelry

View all 210 reviews

Updates

Rose gold customized with a diamond center for our client

Tagged in this photo

Our "Lauren" ring and matching wedding band...
It's all in the details... Now available with the brand new, COLORLESS, Forever One moissanite.

Tagged in this photo

About

Engagement Ring manufacturing and more

If you were looking for a company to make your dream engagement ring high end custom jewelry with a super-fast turnaround time, you just found it!

We are a select group of mega skilled craftsmen capable of creating that perfect piece of jewelry of your dreams. Our specialties are Engagement Rings and Wedding Bands but we love to make all types of custom work.

OUR MISSION:
"To provide the ultimate jewelry shopping experience through our obsessive commitment to quality and exceptional customer service"

Seriously, we live our mission statement! If any day we fail to delight our clients, then there would be no reason for us to stay in business.

THE FOUNDERS:
Serenade Diamonds was co-founded by Lauren and Juan Rubert, who started dating back in 2002.

Juan, with more than ten years of experience decided to leave the Diamond Division at Tiffany & Co. to start his own business venture. His wife Lauren stood by him the whole time on what many called a crazy idea.

Today, they love to work for the company that they are building. Hundreds of happy customers from all over the world hire Serenade Diamonds to create their special pieces and celebrate life's most important moments.

Juan and Lauren truly care about their Clients, they bring something very different to the table. They want to transform the customer experience, eliminating the pushy sales person trying to sell you an overpriced ring from a case that was made who knows where. Honestly, who wants to hear a sales pitch.

The process is super fun, just imagine how your dream piece of jewelry going from concept to reality step by step.

If you want to see cool engagement rings CLICK HERE:
https://www.etsy.com/shop/SerenadeDiamonds/search?search_query=engagement+ring&order=date_desc&view_type=gallery&ref=shop_search

Tweet
Shop members
  • Lauren Rubert

    Owner, Curator, Customer Service Freak

    Lauren is the Co-founder Serenade Diamonds, among other brands. She is determined to make every client feel like a VIP ensuring they receive only the finest pieces of jewelry along with the best in client service.

Shop policies

Last updated on July 31, 2015
Welcome to Serenade Diamonds!
We pour our heart and soul into everything we do. Jewelry is our passion and we look forward to sharing our creations with you!

Accepted payment methods

  • Accepts Etsy gift cards
  • Money Order
Payment
We accept payment through PayPal and also direct checkout through Etsy.

Taxes will be added to shipments within New York.

Sorry we do not accept E-Checks or money orders at this time.
Shipping
Shipping in the USA is completely FREE!!
Everywhere else is noted in our listings.

We ship fully insured via Fed Ex 2-Day within the United States. A direct signature is required upon receipt so please let us know if there is an alternate address you would like us to ship through. Packages are delivered Monday through Friday. Saturday and Overnight shipping is available for an extra fee, please message us for a listing.

*All international shipments are subject to pay taxes and or duties upon arrival. These fees are determined by each individual country. Serenade Diamonds is not responsible for any fees upon delivery.

Because each piece is handmade to order please allow up to 2 weeks for completion. Need it faster? Send us a message and we will try our best to meet your needs.

For shipping purposes only please include your phone number in the note to seller box upon checkout.
Refunds and Exchanges
We want you to be completely satisfied with your order. If for any reason you are not happy, we will gladly accept your return within 7 days of delivery date. We will issue full credit (minus shipping fees) for the item returned, please allow up to 3 business days for your refund to post. Serenade Diamonds will not pay for any return shipping or insurance. Please be sure to insure any returned items, for if they get lost in the mail we cannot be held responsible.



There will be a 20% re-stocking fee for all eternity bands.

There will be a 20% re-stocking fee for all platinum items.

There will be a 30% re-stocking fee for all layaway/payment plan items.

Engraved Items will have a $25 restocking fee.



Sorry, Custom Orders are non refundable. No Returns. No Exchanges.

Prior to returning please message us to receive your Return Authorization Number that should be included with your item. Item must be returned in its new and unused condition with all documents included. We reserve the right to refuse returned items we deem as not in sell-able condition. Items are non refundable if they have been altered, damaged, or used.

-------------------------------------------------------------------------------------------------------------------

Layaway Policy:

Upon approval we may offer payment installments for certain items. We can split payments up according to what works for you over the course of 3 months, maximum. Work will not begin until 50% of the balance is paid. If you have an estimate as to when your final payment will be made let us know and we will try our best to have it completed by then and ready to ship! Prices are subject to change during this period due to the fact we work with precious metals and stones. These prices fluctuate day to day. If for any reason you decide you no longer want to purchase the item we will issue you a full refund minus 10% of whatever has been paid so far in order to cover any transaction and material fees that have been acquired. There will be a 30% re-stocking fee for all layaway/payment plan items that are returned.
Additional policies and FAQs
Appraisals:

In order to have your piece insured by your own private insurance company please ask for an appraisal. Because we feel it is extremely un-ethical to issue our own appraisals on our own items we have them done by a wonderful and very reputable third party lab. Appraisals are an additional $75. Please message us for more information or an appraisal listing.

Please allow 1 - 2 days extra if an appraisal is requested.


Warranty:

All of our items come with a 365-Day warranty on the workmanship of the piece. This usually pertains to loss of stones. It is a rare occurrence, but sometimes happens. If any stones should fall out we will replace them free of charge. The Warranty is voided if item has been sized, altered, or repaired by another jeweler. Repairs covered by warranty are free however client is responsible for shipping both ways.

Serenade Diamonds is not responsible for any intentional damages. Please wear your jewelry responsibly. Although our pieces are made to last a lifetime they are still pieces of fine jewelry and are to be treated with love and care.

Sizing:

We offer one free sizing within 6 months of purchasing (gold pieces only). This covers one size up or down if additional sizing is needed we will charge you $10/size. Shipping fees will be charged to client. Please contact us about Platinum or any other metals.

Repairs:

If item is out of warranty or damage was done on behalf of client we will be happy to repair the item at cost. We usually are able to provide an estimate through messages if pictures of damages are taken and sent however, some cases may require us to see the piece in person. Please feel free to message us for more information. In addition to repair fees, client will also be charged shipping.

Please allow 1 week for the repair/sizing unless otherwise specified.

Custom Pieces (CAD Designs):

Due to the high volume of custom orders a 20% deposit is required to get started. Custom projects begin with a conversation. Any pictures, sketches, ideas you have should be sent via message and an estimate and re-cap will be given based on that information. Once we are on the same page a listing for the 20% of the total (or more if you wish) will be sent over. Upon receipt of payment please allow 1 1/2 weeks for renderings to be made. If you wish for any changes to be made to the images please allow up to 3 days for adjustments. You are allowed up to 5 times to make minor design changes. Upon approval of the CAD designs we will require at least 75% of the item's balance to be paid in order to get started bringing the ring to life. The ring will be shipped once the final payment is made. Changes cannot be made once ring is sent to production as it would require a whole new CAD model to be developed. Custom pieces usually take 4 - 5 weeks to create depending on the piece and amount of changes to be made. Any questions or concerns please feel free to contact us.

How to Care for Your Jewelry:

The best way to clean our pieces is with a soft toothbrush and dish soap. With the use of warm water and soap lightly brush the item from all sides and angles on a paper towel. Rinse and pat dry. That's all there is too it!

It is highly suggested you have your jewelry checked every 6 months to a year depending on the style of the piece. Eternity rings and micro pave should be inspected more often, say every 3-6 months. Daily wear can be damaging to the metal causing stones to become loose and fall out. Even if it seems you aren't hard on your pieces just rubbing up against things will cause the metal to eventually wear down. Prongs can get caught on clothing, blankets, purses etc which can cause them to break off or become loose. This will lead to loosing stones. Of course it is advised to ALWAYS take off your jewelry if you are going to be involved in any strenuous or damaging activities. Once the piece is out of warranty you can bring it to any local (reputable jeweler) for inspection or if you would like to send it back to us we would be more than happy to inspect, tighten and clean it for $25+shipping.

Try to remember to take off your jewelry while putting on make up, lotions, or using soap as this will dirty the pieces instantly causing the item to look cloudy and dull.

MOST IMPORTANTLY, always wear your jewelry responsibly! Keep in mind the more detailed and delicate the piece is the more gentle and careful you will have to treat it!