SerendipityBySuzanne

Serendipity Bridal

Missouri, United States · 1163 Sales

SerendipityBySuzanne

Serendipity Bridal

Missouri, United States 1163 Sales On Etsy since 2009

4.5 out of 5 stars
(314)

Announcement   Serendipity Bridal is going out of business. It has been an AMAZING seven years, but I new adventure awaits me.

Therefore, I am clearing my current stock that was used for photoshoots at unbeatable prices! All items are ready to ship and will ship by the next USPS business day.

I want to thank all the amazing brides who have invited Serendipity Bridal to be a part of their most precious day. It's been magical.

Maybe someday we will open our virtual doors again, but until then let me say, good luck in love and in life!

Announcement
Last updated on Aug 11, 2016

Serendipity Bridal is going out of business. It has been an AMAZING seven years, but I new adventure awaits me.

Therefore, I am clearing my current stock that was used for photoshoots at unbeatable prices! All items are ready to ship and will ship by the next USPS business day.

I want to thank all the amazing brides who have invited Serendipity Bridal to be a part of their most precious day. It's been magical.

Maybe someday we will open our virtual doors again, but until then let me say, good luck in love and in life!

Suzanne Smith

Contact shop owner

Suzanne Smith

View all 37 items

Reviews

Average item review
4.5 out of 5 stars
(314)
Brandie Fox

Brandie Fox on Sep 10, 2016

4 out of 5 stars

It's a little cheap looking but it's fashion jewelry so that is to be expected. It will work nicely for everyday wear. Thank you.

stdl

stdl on Aug 22, 2016

3 out of 5 stars

Pretty headpand but not exactly what i thought it would be.

chauntawoods

chauntawoods on May 9, 2016

4 out of 5 stars

Great communication and received my fans well in advance of my wedding. The color of my navy fans are rich and classy and by looking forward to my bridesmaids carrying these lovely fans for my wedding.

View all 314 reviews

About

It was Serendipity!

The creation of Serendipity Bridal was true to its name. I was not exactly looking to start a business. It was a few months after having my second (of three) children that it came to me. I had just brought my 2-month-old son home from being hospitalized for a week in the hospital with RSV. I was expected to go back to work the next day and did not want to leave my weak, fragile little boy.

In that moment I decided that I would have to find another way to make money. I began searching online ‘want ads’ when I came across a very nervous bride-to-be that wanted someone to design a truly unique wedding décor package. It was in that moment of serendipity that Serendipity Bridal was born.

Serendipity Bridal started off just offering feather fans as unique pieces for weddings, however, that grew quickly into offering bouquet options, and has flourished to offering a unique line of hair pieces, veils and jewelry designs.

As a mother of three, running my own business is not always easy. I am constantly juggling swim team practices, with gymnastic competitions and basketball games; all while trying to make sure my customers get the best services possible.

However, that is exactly why I created this business, because it allows me the freedom to make the money I need, while not missing out on what is really important in life.

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Shop members
  • Suzanna Smith

    Owner, Designer

Shop policies

Last updated on May 25, 2014
I am a strong believer in making sure each and every one of my customers is happy in every single way possible. This is the only way to keep customers returning!

Here you will find that all of my products are top quality, beautifully made and something you can cherish for years to come.

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
Payment
♥PAYMENT METHOD♥

Paypal is the only form of payment accepted.

♥PAYMENT PLANS♥

On large orders I do offer a payment plan (half up front, half plus shipping when ready to ship). Please convo me if interested.
Shipping
♥SHIPPED BY WEDDING DATE♥

Working in the wedding industry requires an immense deal of organization.

All of my orders are worked on based on the wedding/need by date that you provide.

I have stuck with this system since I opened in 2009 and have yet to be late for a wedding, trust my system.

♥ RUSH ORDERS♥

Need it within the next 8 weeks? A rush order fee may apply. Rush orders fees are for rush processing, you will still need to choose Priority or Express shipping along with the rush fee.

For more information on rush fees, please see here: https://www.etsy.com/listing/150673635/rush-order-fee?ref=shop_home_feat


♥CHOOSE THE PROPER SHIPPING SERVICE♥

Each listing has numerous options when it comes to shipping services. You can choose to upgrade your shipping to allow your package to arrive faster.

The buyer is responsible for the shipping service they choose.

If you live in the UK and your wedding is in 10 weeks, but you choose First Class International (which the listing states takes up to 6 weeks) you will most likely be contact to pay the additional for Priority International or have your order canceled.

♥INTERNATIONAL CUSTOMERS♥

I am NOT responsible for any additional charges your country's customs system charges you.

My shipping costs are what the postage costs for me to ship from me to you based on United States Postal Service rates. I will not lie and falsify the value of your purchase so that you can avoid these costs; it is dishonest and against the law.

♥CONFIRM YOUR ADDRESS♥

Please ensure your Etsy address matches your Paypal shipping address. Orders will be delayed if they don't - I'll have to confirm the correct address before shipping.
Refunds and Exchanges
♥ALL SALES ARE FINAL♥

I hate to have to put these obvious things. However, since I have encountered each of these issues at least once, I feel that it is best to just address them here.

The following items do NOT justify a refund or replacement of your item:

1) If you found an item that you like better than the one you purchased from Serendipity Bridal; you cannot return it to be able to buy that one. I am not Wal-Mart, please do not assume I have their return policy.

2) If your item is damaged in a situation other than shipping that is beyond my control, it does not justify a repair or exchange. (Examples include but are not limited to a car accident, a robbery, allowing children or pets to play with your item, etc.)

3) If you purchase an item for someone as a gift and it turns out that they do not like it, that does NOT justify returning an item.

4) If an item takes longer than expected to ship (on the postal services handling end) and does not arrive when you think it should, this does not justify a refund. Once an item leaves my possession, I cannot control how long it takes to get delivered. (Examples include but are not limited to, package getting lost in transit. This would be an issue to file the shipping insurance as it does cover this in most cases)

5) If your address on your PayPal account is incorrect and the item is shipped to the wrong address, this does not justify a refund, replacement or exchange. You should keep this information up to date at all times.

♥DAMAGED ITEMS♥

I purchase insurance on all the items I ship, this is for both of our protection.

Should an item arrive damaged in transit (shipping) by the United States Postal Service, I will do everything I can to assist the buyer in filing the insurance claim.

You, the buyer, will be required to hold on to the item, as well as the shipping box and packing materials in case USPS requires them to finish the claim (this is rare, but in some cases they do ask you to take them to your local post office for inspection to finish the claim).

UNDER NO CIRCUMSTANCES are you to attempt to send the package back to me. THIS VOIDS THE INSURANCE on the package and YOU WILL NOT BE REIMBURSED.

I will file the claim online using the information and pictures you provide, instructing them that the refund check will be sent to you (the buyer) and that the package is in your custody.

Domestic claims can take anywhere from 2 to 6 weeks, International claims can take anywhere from 2 to 3 months.
Additional policies and FAQs
♥CUSTOM ORDERS♥

90% of my items are custom orders and all of my work is one of a kind; therefore ALL SALES ARE FINAL. Seller will work with buyer to supply what they are looking for.

In most cases, half of the purchase price is due up front to cover supplies. This is a NON-REFUNDABLE DEPOSIT. Once the package is ready to ship, the remaining half plus shipping costs is due before the package will ship.

When working with custom requests, I always try to work with my buyers to give them exactly what they are wanting. Should you be unhappy in any way I will try my best to fix the item(s) so they are how you invisioned (while keep with the original request - should you need to change things like colors, fabrics, flowers, shape, etc., additional costs may be incurred will be the buyers respondsibility).

If you have a query regarding your order, please email the date of purchase, your user id, and the item(s) purchased. This will ensure a speedier response.

Please do not hesitate to email me with any questions: SerendipityBySuzanne [!at] yahoo.com

More information

Last updated on Apr 16, 2016
Frequently asked questions

Custom and personalized orders

All items are handmade, therefore can be customized and personalized for your special day! Please send a message first, however, to be sure we carry the color, design or other specifications you require.

Sizing details

Most of the listings state the size of the item. However, if you feel you need more specific details, please feel free to contact us.