SerendipitySoapShop

Welcome to Serendipity Soapworks!

Central Point, Oregon
188 Sales

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Announcement    Thanks for visiting! We are a small soap company based in beautiful Southern Oregon that makes handcrafted soaps in small batches. All of our soaps are handmade with vegetable based oils and contain no preservatives or artificial lathering agents.

Announcement

Thanks for visiting! We are a small soap company based in beautiful Southern Oregon that makes handcrafted soaps in small batches. All of our soaps are handmade with vegetable based oils and contain no preservatives or artificial lathering agents.

Items

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188 Sales
33 Admirers
 
No items listed at this time
Amber

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Amber

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About SerendipitySoapShop

Sales 188
On Etsy since 2011
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We make gentle and nourishing handmade soaps for you, your family and even your pets!

I started out making handmade soap over three ago after a co-worker piqued my curiosity when she brought in some handmade soaps to give away to the staff. After doing some research, I bought some basic supplies and decided to give it a try...I was instantly hooked. I ended up giving handmade soaps as Christmas gifts that year to friends and family, which sealed my fate as a soap-maker. Ever since then, the requests for soap have been pouring in and I can hardly keep up. After a couple years, I decided to "make it official" and start my own small soap business. People love the fact that they can trust our ingredients and being able to see the "human touch" in each and every batch...we don't fill our product with cheap chemical fillers just trying to turn a quick buck and our customers can feel the difference. We use the very same recipes for our customers that I originally designed for my own family, gentle enough for all my little nieces and nephews! My guiding principle is that I don't make or sell anything that I wouldn't feel right about giving my own family...and that's why our customers keep coming back!

Shop members

  • Amber

    Owner

    I've been making handmade cold process soap for over three years, something that started out as a curiosity that turned into a hobby and now has blossomed into a passion! I'm lucky to be able to live and work in beautiful Southern Oregon.

Shop policies

Last updated on October 29, 2013
Hi there! Thanks for reading through our shop policies. Please don't hesitate to send a question my way if you don't find answers to your questions here :)

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Due to the hygiene concerns of returned bath & body products, all sales are final (after all, aren't you glad to know that I'm not selling YOU a bar of soap that someone else showered with last week??). However, If you are unhappy with your purchase for any reason, please don’t hesitate to contact me and I can usually find a solution that makes everyone happy :)

Full refunds are only available if your order is cancelled within the first 24 hours, unless the item has shipped. After 24 hours, if the item has not yet shipped, a 20% fee will be charged.

I always ship to the address on your ETSY account, unless another address is specified through your ETSY order (not Paypal, etc.). I will not refund or replace shipping costs or items that went to the wrong place due to customer error regarding this policy (however, if the item does get returned to me, see notes in Shipping Policy). Thank you for your understanding.
Payment
I currently accept PayPal and Direct Checkout.

If payment has not received after 2 days after date of purchase, I'll send you a friendly email reminder. If payment is not received 48 hours after the reminder email, I will sadly have to cancel the sale.
Shipping
I ship all packages to the address listed in the Etsy checkout, NOT Paypal. If you want your items sent to a different address, please let me know.

Regarding lost packages, I will replace orders at no cost to you after 3 weeks if the package still has not surfaced. Limit of 3 replacements due to lost shipping per customer if tracking number shows delivery confirmation, due to potential abuse of policy. If an item is returned to me before the three week period due to a customer error on address, customer is to pay half of the cost to re-deliver to correct address.

Please note that in high heat, soap might appear greasy or dewy after being in-transit...just unwrap and wipe with a tissue and let air dry. This is due to the high amount of naturally-occurring glycerin (a GOOD thing!).
Additional policies and FAQs
If you are interested in wholesale purchases, please convo me for more info and pricing. Thank you!