Serendipity Designworks Creative Handmade Items
Serendipitydw's Shop Policies
Serendipity Designworks is full of creative things. We have recently expanded our store to include a supply section, and coming soon is eco-friendly snack bags,all natural lip balms, and of course, new card designs and personalized stationery! All of our handmade items from cards to lip balms are created with high quality materials and environmentally friendly whenever possible.
We believe that style & the environment go hand in hand. We source paper with high recycled content from eco-conscious paper makers.
Payment is accepted via Etsy Direct Payment. You can pay by using your credit/debit card or Etsy gift card.
It is our store policy that if we do not hear from you, with payment, within 3 days of placing an order, we will cancel the transaction.
Domestic Shipping – Within Canada, we ship with Canada Post and will ship your purchase within 48hrs of receiving payment if no customization is required. For customized orders, shipping is done within 7 days of receiving payment.
Shipping to the Continental United States - time frame for shipping is the same as for Canada. We use Canada Post to USPS.
If you are concerned about shipping times please contact us prior to purchasing the item.
International Shipping – Everywhere else!
International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries. Items will generally ship within 48 hours, once payment has cleared if they are not custom made; We will send you an estimated ship date once your order is placed. If you are concerned about shipping times please contact us prior to purchasing the item. After payment has cleared we will ship via Canada Post First Class Air Mail WITHOUT insurance – please notify us if you would like to add insurance to your order shipment so we can adjust the shipping rate.
Custom orders will generally ship within 7-10 days after payment has cleared. We will send you an estimated ship date once your order is placed. If you are concerned about shipping times please contact us prior to purchasing the item.
Refunds and Exchanges
We want you to be happy with your purchase and we stand by our quality and workmanship.
If you have any questions or concerns about an item please contact us before ordering.
If you are not satisfied with an item you purchase from us, please contact us within 5 days of receiving the item at 250.743.7642 or by email info [!at] serendipitydesignworks.com
Merchandise returns will not be accepted without prior approval from Serendipity Designworks.
Custom orders are non-returnable and freight costs are non-refundable.
Additional Policies and FAQs
We stand by our quality and workmanship and strive to create a product that is not only beautiful but made as conscientiously as possible.
As it is the nature of handmade products to vary slightly from item to item it is possible that you will see variation between pieces resulting in slightly different shades than seen on your computer screen.
Please contact us if you would like information on ordering wholesale at info [!at] serendipitydesignworks.com
We hope you enjoy your purchase. Please feel free to contact us with your questions or comments and thank-you for shopping our Etsy shop :)
Last Updated November 11, 2013