Announcement
OUR SHOP POLICY'S AND USER AGREEMENT:
👀PLEASE READ OUR POLICYS FOR IMPORTANT INFORMTION ABOUT SHIPPING, HOLIDAY SCHEDULE AND OTHER INFORMATION ABOUT ORDERING! WE ARE NOT REPONSIBLE IF YOU CHOOSE NOT TO READ. *By placing your order, you acknowledge that you’ve read and understood our terms, policies and procedures and are in agreement with them.*
🌺SHOP POLICIES:
Welcome to Sew Girlie/Seersucker a preppy little division of Sew Girlie Inc. We hope you enjoy shopping our Monogrammed Gifts and Personalized Presents. Founded in 2005, Sew Girlie Inc has become a leader in Monogrammed Gifts for everyone on your list. Our website features high quality products at affordable prices at sewgirlie.com We strive to offer the best customer service and highest quality products at affordable prices. Feel free to contact us if you have any questions. Start Shopping at Sew Girlie Seersucker today!
🛑REFUNDS AND EXCHANGES:
Due to the customization nature of our products, we do not issue refunds or exchanges on our items. Please ask any questions you have about our products prior to ordering.
🧵MATERIAL DEFECTS:
Materials that we will consider for defects are pacifier clips (the clip only), bow tie clasps, split ring on key chain, or any other object not made by us. If a defect happens within the first 30 days after purchase, we will gladly replace your item. We will need to have photos before a replacement can be granted. We will only replace the item(s) once.
💵PAYMENT:
Payments are due at time of purchase. TAX: NC Residents are charged Sales Tax.
🛑CANCELLATION POLICY:
Once an order is placed, we do not accept cancellations. We typically start processing your order immediately when placed. We are not able to guarantee changes to shipping addresses or monograms entered in incorrect order after the order is placed but will attempt to make changes if possible. Please let us know if you have any questions.
🔠🔡MONOGRAMS VS. INITIALS:
We will assume that any three letters on an order is a monogram meaning that the first and last initial will be the same size and the middle letter larger F/L/M. Unless noted on your order that you want your initials (meaning that all the letters are the same size) we will do them as a monogram. We will place the monogram in the order you gave us the three initials. It is your responsibility to have them in the correct order, ie: F/L/M. PLEASE NOTE: If you want initials, you MUST let us know or we will assume it is a monogram! You can leave us a note during checkout in the space provided "note from buyer" that the three letters are INITIALS ONLY and we will produce them all the same size in the order they are given.
🤭MISTAKES:
We understand that mistakes happen, and if an error is made on our part, we will most definitely replace the original order with the correct information, monogram, initials, fabric, thread colors or fonts. However, we cannot be responsible for mistakes made on our client’s part. We are sorry if you didn’t read the description or understand something. If you are confused about anything in the descriptions, please reach out to us and we will walk you through. We will not replace or refund any orders that have been done with the information given to us by you. Please note that fabrics and thread colors do not always match. If you have any question about a thread color matching a specific fabric please reach out to us. We do our best to make sure that your product is perfect, however from time to time there may be some fabric imperfections. This only adds to the uniqueness of your product. In the event of contradicting information we will go with what is listed in the drop down list and not what is written in the field provided. It is the clients responsibility to ensure that we have all the correct information. We hope you understand and realize that we are running a business and cannot just give product away because the client ordered wrong in the first place. We will, however, be happy to offer a coupon code for you to purchase a new item with the correct information just reach out to us and we will send a code to you. If we do decide to replace your item,(and this is a case by case basis) we will only ship first class without tracking. This is more cost effective for us and we are doing you a favor by replacing your item so we will not pay extra for tracking. If we replace your item it will only be once that we will be willing to do this. Also, if we decide to replace your product it will be put into our production schedule after all other orders are completed.
🧵🎗️A WORD ABOUT THREAD COLORS AND RIBBONS:
We do have many choices available, however we only offer a select few (the most popular) on our site. If a thread color you would like isn't in the choices available then we ask that you contact us before placing your order. If you choose pink thread but put in the notes "light pink" we will go with the choice given in the drop down menu. You must ask us before assuming we have the specific color choice that you would like. Also, if we are asked to match thread color or ribbon color to our fabrics we will do our best to get as close as possible. Thread colors, ribbon colors and fabric colors vary greatly so they may not be an exact match. We will not refund or replace an order that didn't get prior permission to use a different thread color. If you want us to match a thread color to one of our fabrics, we will do our best to accommodate your request. However, thread, ribbon and fabrics are from two different sources and the thread/ribbon color will never “match” perfectly, but we will make every effort to get it as close as possible.
📦SHIPPING:
Check the shipping estimates on each product page. This is used as a guide but kindly contact us if you need your product by a particular date prior to ordering. Our average ship time from when the order is placed to when it actually ships is 2 days, however at times it will take our standard 7-10 business days to ship. We are always eager to help you with your product questions. We typically ship via USPS First Class. We ship to addresses provided. If a package is returned, it is the customer’s responsibility to pay for re-shipment to another address. Please note: Due to disruptions from COVID-19 and potential shipping carrier delays, there’s a chance your package may not arrive on the original estimated date. Delivery dates via USPS are an estimate and any delays are out of our control. If you need an order earlier than the estimated shipping date, please message me prior to ordering and we will do our best to accommodate. We are not responsible for late arrivals, damaged or lost packages. WE WILL NOT replace or refund items late, lost or damaged in the mail. Orders that are mishandled or lost by the Postal Service, which are shipped with no insurance, cannot be replaced for free. We ship United States Postal Service, first class or priority with tracking provided. We cannot be responsible for your order once USPS takes possession of your order. USPS First Class or Priority Mail is highly reliable with little to no issues for delivery once dispatched. Please note that when your item has been marked as shipped that it will be picked up by USPS the next business day. WE ARE NOT RESPONSIBLE if your order confirms “delivered” to address you provided and you are unable to locate package or if you are the victim of porch pirating (theft). If we do decide to replace your item,(and this is a case by case basis) we will only ship first class without tracking. This is more cost effective for us and we are doing you a favor by replacing your item so we will not pay extra for tracking. If we replace your item it will only be once that we will be willing to do this. If it doesn't arrive a second time we will not replace it again. Also, if we decide to replace your product it will be put into our production schedule after all other orders are completed.
📦TRACKING:
Tracking Numbers are available once the order has shipped.
🚀RUSH ORDERS:
Kindly contact us prior to ordering if your package is needed by a particular date. If we are not contacted before with a date needed by we are not responsible if it doesn't arrive in time. Adding a note to the order will not guarantee arrive by the date requested. You must contact us before placing the order to see if we can accommodate your delivery date. We will do our best to get this out as soon as possible. However, our orders are done in the order that they arrive. Our processing time is about 3-5 to 5-7 business days at any given moment. We do have a "rush/skip the line option” as well as upgraded shipping options. We have provided the links for those below. Please note these are added on options once you place your initial order.
www.etsy.com/listing/836472013/rush-order-add-to-order-for-expedited?cli...
www.etsy.com/shop/SewGirlieSeersucker?ref=shop-header-name&listing_id=10...
❓QUESTIONS?
Please contact us regarding any questions you have about our products or services. We are here to help!
📦FIRST CLASS:
Usually takes about 4-7 days to arrive (USPS does NOT guarantee delivery by a certain date with this shipping option) Once our facility has shipped your package it is out of our hands, and we have absolutely no control of when it will ultimately arrive. You will receive a tracking number(s) where you can track your packages progress. We are not responsible for late arrivals, damaged or lost packages. WE WILL NOT replace or refund items late, lost or damaged in the mail so please do not ask. USPS, FedEx, and UPS are experiencing unprecedented volumes of shipments and delays are to be expected. As most of you are aware global challenges in the supply chain are creating certain product shortages and delivery delays that are industry wide and beyond our control. Shipping delays are the new normal! Please be mindful of this when placing your orders.
If you want something we suggest DON’T WAIT TO ORDER!
Track your package via USPS.com. Tracking through Etsy does not always provide the most current status on your package. Please note, orders sometimes get delayed in transit, especially around the holidays. We unfortunately have absolutely NO control over your package once it’s dropped off with USPS and cannot be held liable for any shipping delays. Postal Service Priority Mail products and First-Class packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. Orders that get delayed are late, lost or damaged in transit and therefore don’t arrive by a certain date will not be refunded.
ADDITIONAL POLICIES AND FAQS:
💔DAMAGED GOODS/BROKEN PRODUCTS:
We are not responsible for missing, lost or damaged goods. If you want a guarantee of replacement, we suggest you insure your packages at an additional fee. Again, we are not responsible for late arrivals, damaged or lost packages. WE WILL NOT replace or refund items. We are not responsible for late arrivals, damaged or lost packages.
By placing your order, you determine the responsibility of the product and usage of the product. We cannot be held liable for any misuse of products purchased from Sew Girlie Inc.
❓ADDITIONAL QUESTIONS?
Please contact us if you have any questions about our company, products or current monogramming times! We are happy to help!
❗MISSING INFORMATION:
In the event that information is missing (i.e. font choice, thread color, personalization etc.) that we need to complete your order we will contact you via Etsy conversation. We will attempt to contact you about an order that is missing vital information, such as: thread color, font, monogram verses initials etc. If we do not hear back from you within 24 hours after we attempt to contact you, we will choose for you. We need to do this in order to complete and ship your order out to you in a timely fashion. If thread colors, fabric choices and font choices are not given we reserve the right to decide for you. We will follow the directions on the order, if the tab gives you the choice in fabric, thread, font we will use those choices. If you have contradicting information given we will go with the choices in the drop down menu. It is the clients responsibility to ensure that we have all the correct information. If you have chosen the rush/skip the line option and we contact you about missing or inconclusive information we will allow one hour for your reply. If we do not hear back from you in an hour we will produce your order with the information on the form (exactly as you have given it). Due to the vast variety of computer monitors actual fabric, and thread colors may vary. We try extremely hard to ensure our photos are as life-like as possible, but please understand that the actual color my vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product. If a photo(s) is shared to Sew Girlie/Seersucker then it belongs to Sew Girlie/Seersucker to use for publication, advertising, and other media outlets.
📸PHOTOS SHARED TO SEW GIRLIE INC.
Photos shared with Sew Girlie can and may be used by Sew Girlie in advertisements, product listings etc. Once a photo is shared you have released the rights to said photo.
⌛A NOTE ABOUT LARGE QUANTITY ORDERS AND EXTRA TIME:
If an order has five items or more, we consider this to be a large quantity order and we reserve the right to extend shipping times on large orders. As we produce our orders in-house, we do not usually have items of various products prepped. Therefore, we will extend shipping times when necessary to be able to fill your order. If you need an order by a certain date you MUST contact us beforehand to see if we can accommodate your request.
🚀TURN AROUND/RUSH ORDERS:
If a RUSH order is requested, we kindly request we are contacted PRIOR to ordering so we can make sure we can ship in time for your needs. Additional shipping may be required for Rush Orders.
🔠🔡FONTS:
Monograms are requested in First, LAST, Middle initial order. Or F/L/M
Monogram fonts only are: Entwined, Circle, Diamond & Monogram Font---These are only for three letter monograms or single initials only. All other fonts can be used for both monograms and names!
🛑REFUNDS: Our items are custom made, so refunds and exchanges are not available for these items. If an error is made on our part, we are more than happy to replace the item as soon as possible. By placing your order you determine the responsibility of the product and usage of the product. We cannot be held liable for any misuse of products purchased from Sew Girlie Inc.
COMMUNICATION: We will communicate via the email on file for your Etsy account. We strongly recommend including your phone number at checkout so we can call if there are any questions. Please check your spam folder for emails.
ABOUT FABRICS:
We purchase the same fabrics again and again; however, they may not look the same each time. This is due to the dye lots of each fabric. During production of fabrics, you can get more of a color or less of a color depending on who is mixing the dye that day. With this being said if you are a repeat customer, you may have purchased a seersucker fabric binky buddy in light pink and then came back for another months later (thanks by the way) and your new seersucker binky buddy in light pink may be darker or lighter than the original, this new one is from a different fabric batch i.e. dye lot and therefore my not look exactly like your original one purchased. A note about our printed fabrics, our printed fabrics vary in size of the design on the fabric. The product you pick may be smaller that the design on the fabric and therefore you will not see the entire fabric design. If you have questions about the design and if it will fit the particular product please reach out and ask. Also, when we are asked to match thread color to a fabric, we do our best to get an exact match. Threads and fabrics come from two very different processing centers and will never be and exact match. However, we are not responsible if you decide you do not like the thread color we picked for you.
Due to the vast variety of computer monitors actual fabric, ribbon, and thread colors may vary. We try extremely hard to ensure our photos are as life-like as possible, but please understand that the actual color my vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.
⌛HOURS OF OPERATION: Our hours of operation are M-F, 6-4 EST. We typically answer messages within 2 hours, however after 4pm we may not respond until the next day.
AVAILABILITY AND HOLIDAY SCHEDULE.
Oct. 15-Oct. 25 Annual Company Retreat
Nov. 23-30 Thanksgiving Break
Dec. 5th Cutoff date for receiving orders for Christmas🎄 (this is by no means any guaranteed orders arrival for Christmas this is our typical cutoff date to ensure orders are done before the 1st of January)
⛓️SUPPLY CHAIN:
As most of you are aware global challenges in the supply chain are creating certain product shortages and delivery delays that are industry wide and beyond our control. Shipping delays are the new normal! Please be mindful of this when placing your orders. If you want something we suggest DON'T WAIT TO ORDER!
⭐*By placing your order, you acknowledge that you’ve read and understood our terms, policies and procedures. By placing your order you determine the responsibility of the product and usage of the product. We cannot be held liable for any misuse of products purchased from Sew Girlie Inc.*
As always we appreciate your business!😊
If you have been a client that finds value in reading this long and boring information we wanted to offer you a coupon code for 20% off for reading all the way to the end! We appreciate you taking the time to read and understand all the information we needed to give you. You are valued clients. Enjoy!
https://www.etsy.com/shop/SewGirlieSeersucker?coupon=IREADTHEANNOUNCEMENT
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Reviews
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Kelly Ann on Dec 5, 2024
5 out of 5 starsLove, Love, Love!! This is so cute and perfect. Looks great. Quality is top notch. Thank you so much!
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Molly on Nov 30, 2024
5 out of 5 starsLooks adorable! Very satisfied with this purchase and would definitely recommend!
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bellapochta on Nov 15, 2024
5 out of 5 starsPretty, and the embroidery was really nice. Beautiful towel wraps! Excellent quality. Plush and soft! Thank you
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mommacrazy8788 on Nov 15, 2024
5 out of 5 starsI just received my order. I was definitely delighted with it. Customer service was wonderful.
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Rhonda on Nov 15, 2024
5 out of 5 starsExcellent and efficient communication! Product and delivery was perfect. Thank you very much!
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Lauren on Nov 30, 2024
5 out of 5 starsLove this item! Gave it as an award to one of the players I coach.
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