SewGirlieSeersucker

REFUNDS AND EXCHANGES: Due to the customization nature of our products, we do not issue refunds or exchanges on our items. Please ask any questions you have about our products prior to ordering.

PAYMENT: Payments are due at time of purchase via paypal.
TAX: NC Residents are charged Sales Tax.
CANCELLATION POLICY: Once an order is placed, we do not accept cancellations. We typically start processing your order immediately when placed. We are not able to guarantee changes to shipping addresses or monograms entered in incorrect order after the order is placed, but will attempt to make changes if possible. Please let us know if you have any questions.

SHIPPING: Check the shipping estimates on each product page. This is used as a guide but kindly contact us if you need your product by a particular date prior to ordering. We are always eager to help you with your product questions. We typically ship via USPS First Class. We ship to addresses provided. If a package is returned, it is the customer's responsibility to pay for re-shipment to another address.

TRACKING: Tracking Numbers are available upon request.

RUSH ORDERS: Kindly contact us prior to ordering if your package is needed by a particular date.

QUESTIONS? Please contact us regarding any questions you have about our products or services. We are here to help!

FIRST CLASS: Usually takes about 4-7 days to arrive (USPS does NOT guarantee delivery by a certain date with this shipping option)

Track your package via USPS.com. Tracking through Etsy does not always provide the most current status on your package.

Please note, orders sometimes get delayed in transit, especially around the holidays. We unfortunately have absolutely NO control over your package once it's dropped off at the post office, and cannot be held liable for any shipping delays. Postal Service Priority Mail products and First-Class packages may temporarily require more time to be delivered due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic.

Orders that get delayed in transit and therefore don't arrive by a certain date will not be refunded.

Damaged Goods/Broken Products: Please contact us within 7 days of shipment delivery if your product is damaged.

ADDITIONAL QUESTIONS? Please contact us if you have any questions about our company, products or current monogramming times! We are happy to help!

MISSING INFORMATION: In the event that information is missing (i.e. font choice, thread color, personalization etc.) that we need to complete your order we will contact you via Etsy conversation. We will attempt to contact you at least twice about an order that is missing vital information, such as: thread color, font, monogram verses initials etc. If we do not hear back from you 24 hours after the last attempt, we will choose for you. We will allow no more than 2 attempts to contact you before we will choose the necessary information for you in order to complete and ship your order out to you in a timely fashion.

If thread colors, fabric choices and font choices are not given we reserve the right to decide for you.

Due to the vast variety of computer monitors actual fabric, and thread colors may vary. We try extremely hard to ensure our photos are as life-like as possible, but please understand that the actual color my vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.