SewSmashing's Shop Policies
I am all about contentment and harmony! I want everyone who buys from my store to be completely happy with their shopping experience and view Sew Smashing as a business to revisit for all their future fashion accessory needs. If there is some sort of problem we will sort it out and remedy the situation.
PayPal and credit cards are welcome.
California sales tax will be added to orders being shipped within the state of California only.
Payment must be made within 3 days of a sale. Non payment cases will be turned over to Etsy who will void the incomplete transaction.
Please make sure the address you give during check out is correct, as orders will not be remade due to address error.
If you want your item shipped to another address contact me immediately after payment is made stating the alternate address where you want the package delivered.
I hand make each item to the specifications of each customer. Turn around time will vary widely depending on the current number of orders I have at the time of purchase. It can take me anywhere from just a couple days up to several weeks to make an order item. Please contact me prior to purchase if you need your order by a specific date!
I use First Class Mail USPS. If you need your order rushed, please contact me prior to purchase and I will adjust the shipping cost. Please note that I AM NOT RESPONSIBLE FOR PACKAGES LOST BY THE POSTAL SYSTEM. Please make sure the address you give during check out is correct, as orders will not be remade due to address error.
International orders have the option of First Class Mail International which takes 7-10 days or Priority International which takes 6-10 days. There is NO TRACKING with either method. Priority Mail is roughly twice the price of First Class Mail International.
If you would like tracking with your order please contact me and I will write you a custom reserved listing that will cover the additional $11.75 Registered Mail shipping fee.
If you would like a shipping method other than First Class Mail, then please contact me prior to purchase and let me know which method of shipping you would like and I will edit the listing you are interested in purchasing.
NOTE: I AM NOT HELD RESPONSIBLE FOR LOST PACKAGES, and I can offer proof of shipping by e-mailing the stamped and dated custom's receipt.
I will not be held responsible for international orders that have taxes, fees, or duties levied upon them.
Refunds and Exchanges
There are no refunds or exchanges. However, I want every single person who shops from my store to be happy with their items. If there is a problem with your purchase please contact me straight away so we can discuss.
Additional Policies and FAQs
I have a wonderful custom order policy! Contact me and we'll discuss what you're looking for in an item, and if I have the raw materials I'll sew up your creation and e-mail you photos. If the item isn't what you had envisioned, you have NO OBLIGATION TO BUY!
Last Updated September 25, 2013