Announcement   Enjoy a thank you DISCOUNT with every re-order & a FUN FREEBIE with every order.
SewSmitten provide appealing, useful & good quality handmade products featuring original & striking designs to captivate a wide audience.
Set up in August 2009 by creative duo Penni P & the Gnome. Together they design, print & hand make a wide variety of gift & everyday items. Amongst their handmade stash you will find: Oyster Card & Passport Holders, Cards, Prints, Homewares & Accessories.

Announcement

Last updated on Oct 5, 2017

Enjoy a thank you DISCOUNT with every re-order & a FUN FREEBIE with every order.
SewSmitten provide appealing, useful & good quality handmade products featuring original & striking designs to captivate a wide audience.
Set up in August 2009 by creative duo Penni P & the Gnome. Together they design, print & hand make a wide variety of gift & everyday items. Amongst their handmade stash you will find: Oyster Card & Passport Holders, Cards, Prints, Homewares & Accessories.

Penni Panayiotou

Contact shop owner

Penni Panayiotou

Reviews

Average item review
5 out of 5 stars
(57)
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About

SewSmitten hand produce a wide range of gift & everyday items

SewSmitten was set up in August 2009 by creative duo Penni P & the Gnome. Together they design, print & hand make a wide variety of gift & everyday items to sell on their online shop & at various craft events around London.
Amongst their handmade stash you will find: Oyster Card & Passport Holders, Cards, Prints, Homewares & Accessories. SewSmitten provide appealing, useful & good quality handmade products featuring original & striking designs to captivate a wide audience.

Shop members

  • Penni Panayiotou

    Owner, Designer

Shop policies

Last updated on August 8, 2015
SewSmitten provides handmade bags, purses, accessories, cards, prints and kitchwares featuring original artwork designed and printed by us. Check out our website at www.sewsmitten.com

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
  • Check
  • Other Method
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
As we send all our parcels out by recorded delivery this guarantees a safe arrival to your door so we can track your order if it becomes delayed or lost.
We also make sure we pack and send our items out securely to avoid breakages, but in the case of accidents we do have a return the goods and refund policy so just email us with your concerns should something go wrong.
Contact email: info [!at] sewsmitten.com

If you are in anyway unhappy with your purchase please do get in touch via email & providing the items are returned in the original condition within 14 days of receipt we would be happy to arrange a refund or exchange for you. Please request proof of postage when returning items though as we cannot be held responsible for items damaged or lost in the post.
Payment
Our online store is accessed via our Etsy store, via this we can accept payment via credit/debit cards, Etsy gift cards, Paypal or Cheque.

For those wishing to place on order via an alternative method please email info [!at] sewsmitten.com & we can send you an invoice via email for payment. Do be aware this method may delay the processing of your order as we will need to receive payment before goods are shipped.
Shipping
We post all of our UK orders via a Royal Mail Recorded Signed For delivery service - where price is subject to product bought & weight. Please note that your package will require a signature on delivery so make sure that somebody will be at your delivery address to sign for it.

If you require a speedier service then we can offer you a Royal Mail Special Next Day delivery service which will be an additional postage cost, so please do email us to let us know.

For International customers we post all of our items using a Royal Mail International Signed For service or Airsure where appropriate. So just follow the options for selecting your country when placing your order.

Everything in our shop is lovingly handmade at SewSmitten HQ, so if we have the items you have ordered in stock we aim to despatch within 1-2 days of purchase. If however we need to make up your item please allow anything up to a week for despatch, should this be the case we will notify you by email.

Once despatched, please allow up to 5 working days for UK orders & up to 10 days for International orders to reach you.
Additional policies and FAQs
Custom Orders

We are now very excited to be able to offer our customers on Etsy custom made orders on a variety of our products. Please do be aware though that there will be additional charges added to the original cost of the order for this service. Costs will vary accordingly but discussed and agreed with our customers before the purchase is made.

Copyright

By using this site you acknowledge & agree that all designs, text, photographs & images on this site are protected by copyright & design rights which are owned by SewSmitten.com. You acknowledge & agree that the material & content within this website is made available for your personal non-commerical use only, unless granted access by us otherwise.

General

Every effort is made to ensure that all the information provided on our site is current & correct at all times. If we discover an error relating to your order we will contact you as soon as possible to resolve & rectify any mistakes made.



Happy shopping from the SewSmitten team, should you have any more queries do not hesitate to contact us at info [!at] sewsmitten.com
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a customised order, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
1) as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
2) if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3) as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as - A) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and B) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

I do not transfer any personal information outside of the EU

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Penni Panayiotou, am the data controller of your personal information. If you have any questions or concerns, you may contact me at penni [!at] sewsmitten.com.