SewSusieDesigns' Shop Policies
Welcome to SewSusie's studio. I love to use trendy, bright, fun fabrics for pillows. Pillows are an inexpensive way to make an impact on a room without breaking the bank! Change your pillows often to give your home an updated look. Go crazy with the latest colors and patterns.
Custom orders are always welcome. Most of my fabrics are re-orderable so I can make about any size that you would like. If you are looking for a specific fabric, please contact me as I can find most fabrics.
I use only first quality fabrics and have most fabrics in stock. I take great pride in the design placement used on the pillow as well as my sewing techniques. I try to give a good description of the pillow in the listing so you will know exactly what you are purchasing. If you have any questions, please contact me.
I prefer Credit Card or PayPal payment but will accept Cashier' Checks.
I ship USPS Priority Mail with tracking information to US addresses. I am currently charging a flat rate for as many pillow covers as you would like to order (US orders only). For International shipments I use USPS International First Class. If you want to include insurance, please convo me prior to placing order so I can adjust your shipping charge. I will not be responsible for lost or undelivered items. Items will be sent to the address listed with Etsy or PayPal unless you notify me.
I make the pillow covers to order and try to ship items within 3-5 business days. Custom Orders may take longer but I will communicate any delays with you.
Refunds and Exchanges
I want you to be extremely happy with your purchase so please convo me within 2 days of delivery if you have any concerns. I will do my best to resolve any problem to make you happy with your purchase. Since the pillow covers are made to order for you I can NOT accept returns. I offer free fabric swatches so please make sure the fabric works with your décor.
Additional Policies and FAQs
I love custom orders. Please contact me. I can make any size pillow cover, add piping or trim, or change the fabric on the back of the pillow. If you can dream it - I can probably make it!
Most custom orders can be completed in 5-10 days. If you need an item quickly, please let me know and I will do my best to meet your deadline.
Last Updated March 20, 2014