hbwanke on Sep 26, 2014
This item was ordered in order to match previous orders, however it didn't aside from color. The extension from the drawer face was shorter than previous orders, the mounting screws didn't fit and required a nut to space it correctly, the bird itself was different than the others and while the colors were accurate the finish one one was not like I had previously ordered (smooth shiny vs. flat and rough).
Melissa responded on Oct 10, 2014
With the little birdie knobs, it is hard to match up previous orders. I prefer to include all birds in one order so that I know that everything will match up. I contacted to customer and tried to correct the problem. She said she would keep what she had. Whenever there is an issue, I like to make sure I do everything to correct the problem.
Jill Hilbrich on Sep 16, 2014
Great price, seller was great at communicating, and item was as beautiful as photo!
Shabby to Chic
I started out working with my sister. We had one shop and one shop turned into various shops here on Etsy. ShabbytoChicSister has a lot of older items that have been upcycled. I do have a few newer items also that are very charming. I have another shop at labellascottage.etsy.com if you love metal, large letters and knobs. Come see me also at dawsondesignsdecor.etsy.com for your save-the-date files, trivets, coasters, smaller letters and anything else you can think of. I hope you enjoy shopping we with.
Welcome to ShabbytoChicSister. I love to take old items and turn them into something bright, beautiful and charming. I love working with paint, fabric, yarn and metal.
Thank you and happy shopping.
Accepted payment methods
- Accepts Etsy gift cards
- Money Order
If you have reserved an item, please make a payment within 3 days unless you have sent me a convo and I have made other arrangements. If arrangements have not been made, I will relist the item.
I ship thru USPS parcel post/priority and Federal Express. What ever may be cheaper for our clients. Orders are sent out every Tuesday and Thursday of each week. Although, if you purchase an item early on a Tuesday or Thursday, that item may not be sent that day. We will need notice to pack items. Special shipping needs can be arranged. Just ask!!!
****If you live in Virginia, sales tax will be applied to your order*****
Insurance is included on all of our Federal Express items up to $100.00. If you have any questions, please convo me before you purchase. Packages sent out thru USPS include tracking; however, do not include insurance unless the customer ask and we will add to shipping price.
******INSURANCE AND TRACKING ARE INCLUDED WITH YOU PURCHASE. PLEASE NOTE THAT IF ITEMS ARE DAMAGED DURING SHIPPING, THE BUYER IS REQUIRED TO SUBMIT A PIC OF THE DAMAGED ITEM, A HAND WRITTEN LETTER WITH SIGNATURE AND DATE AND TO KEEP THE ITEM AND PACKING. YOU MAY HAVE TO TAKE ITEM TO POST OFFICE FOR PROOF OF DAMAGE. I WILL THEN SEND OUT A REPLACEMENT OF YOUR DAMAGED ITEM. ********
This can take up to 15 -30 days for replacement. If you want reimbursement ASAP without replacement, it is up to you to file the claim through the post office. The postage will not be reimbursed.
***International Shipping - There is no estimated delivery time/date of your package. I ship through USPS. I am not responsible for items being lost/damaged. You are responsible for all custom fees and taxes. Any claims that need to be filed is the responsibility of the buyer.
Please make sure your address is current and up to date on your etsy and paypal accounts,. We verify both addresses to ship your item. There will be NO refunds if shipped and the customer does not receive because of a wrong or out of date address on their etsy or paypal accounts.
I also use recycled boxes, packing material, etc. so that I can keep the shipping cost down for my clients. You may receive a package that doesn't look so pretty, but your item will be secured. If you prefer I use a Federal Express box and Federal Express packing material, there will be an extra charge. Again, just send me a convo.
Refunds and Exchanges
Just please NOTE....our items will not be perfect. They are vintage, salvaged life, upcycled and may have some dings...but that is what makes them so charming
I do not refund shipping if the item is returned. Thanks.
Additional policies and FAQs
Tracking is provided for some purchases (Packages send Federal Express).
**Insurance is included on most items I consider fragile.
If you are unsure if this applies to your purchase, please be sure to inquire prior to payment.
MOST IMPORTANT: Feedback is very important to me in the business at Etsy. If you are unhappy with your item or there is a problem, please contact me so that I may correct the problem. I do not want ANY of our clients to be unhappy and I want this to be a great experience at Etsy. If it wasn't for our customers...which are very important to me...I wouldn't be in business. So please contact me first before leaving unhappy feedback. I will do what I can to correct the problem. Just give me a chance.