ShabeeStitches' Shop Policies
Shabee Stitches offers a selection of beautifully appointed wedding accessories such as ring pillows, garters, glove bags and other bridal luxuries. Many have been made from our extensive collection of antique linens, laces and re-purposed vintage fabrics and trim. Many have been appointed with one of a kind trims and crystals, pearls, ribbons and other beadwork, both new and antique. Each is a unique, original work of art. We especially love theme weddings, the unusual, the novel and the romantic.
.PLEASE NOTE: WE RESERVE THE RIGHT TO SUBSTITUTE PICTURED LACES FOR LACES THAT ARE AVAILABLE. SINCE EACH ITEM IS HANDCRAFTED INDIVIDUALLY THERE MAY BE VARIATIONS IN LACES AND TRIMS DUE TO AVAILABILITY. IF WE MAKE A SUBSTITUTION, IT WILL BE AN ITEM OF EQUAL SIZE, COLOR AND HIGHER VALUE . VINTAGE AND ANTIQUE LACES AND TRIMS ARE PURELY A MATTER OF AVAILABILITY AND WE MAY NEED TO SUBSTITUTE A NEWER, MODERN LACE IF WE ARE UNABLE TO FIND A SUITABLE MATCH. WE WILL MATCH FOR COLOR-EXAMPLE-IF THE ITEM HAS BLACK LACE, THE ONE YOU RECEIVE WILL ALSO HAVE BLACK LACE, BUT THE DESIGN MAY BE DIFFERENT. IN ALL CASES, IF WE SUBSTITUTE, WE CHOOSE A HIGHER QUALITY, HIGHER COST LACE.
We accept Paypal and money orders, cashier checks and certified checks. Debit and credit cards are accepted through Paypal as well as directly through Etsy.
IF YOU ARE PAYING BY MONEY ORDER, CERTIFIED CHECK OR CASHIER'S CHECK, WE EXPECT TO BE NOTIFIED OF THAT FACT AND WE WILL HOLD YOUR MERCHANDISE FOR NO LONGER THAN 10 DAYS. IF YOUR CHECK HAS NOT ARRIVED BY THE END OF 10 DAYS, YOUR ORDER WILL BE CANCELLED AND APPROPRIATE FEEDBACK WILL BE LEFT.
NOTICE; WE EXPECT ALL INVOICES, REGARDLESS OF THE PURPOSE (ADDITIONAL SHIPPING,SPECIAL AMENITIES, ETC.) TO BE PAID AND CLEARED BEFORE WE SHIP ANY ITEM.
We ship within the continental US via US Priority Mail with delivery confirmation AND ARE INSURED UP TO $50.00. We make every attempt to ship your package within 24-48 HOURS of payment received. Exceptions to this policy are Sundays and legal holidays that the Post Office is closed. Custom orders will have shipping times decided upon at ordering.
Due to the excessive cost of international shipping, we only ship small items such as garters internationally.
All of our merchandise that is shipped within the US, Alaska and Hawaii includes delivery confirmation. International shipping rates DO NOT beyond what is provided by the USPS. We would be delighted to add insurance to INTERNATIONAL shipments upon request. This insurance will incur an additional charge which we will add to your bill upon request.
International Orders are shipped by either First class or upon additional payment, International Priority. All International shipments will have a US Customs form attached, correctly made out for the actual cost of the item, not including shipping cost. Any duties,VAT or other taxes are the responsibility of the purchaser. IF YOU CHOSE TO REFUSE TO PAY THE VAT TAX, WE WILL REFUND THE COST OF THE ITEM ONLY. WE WILL NOT REFUND THE SHIPPING CHARGES. IT IS THE RESPONSIBILITY OF THE BUYER TO KNOW THE VAT TAXES IN YOUR COUNTRY AND TO TAKE THOSE INTO CONSIDERATION WHEN PURCHASING.
Refunds and Exchanges
This is a family owned business and as such I realize that we "are" what we sell. I make every effort to accurately describe and photograph each item in order to help you make an informed buying decision. Measurements are made and fabrics described with a trained eye and years of experience with textiles and vintage textiles. But I'm not perfect and will gladly accept CERTAIN items returned within 5 days of receipt, unused and in the same condition in which it was sent, no questions asked. I will refund the full cost of purchase only, not the original shipping cost, and can not pay for return shipping or insurance. If an item is returned for exchange or other reason, I do do not refund shipping costs and can not pay for return shipping unless the error is my own.
WE WILL NOT ACCEPT RESPONSIBILITY FOR ITEMS DELIVERED LATE UNLESS AND ONLY IF THE LATENESS IS OUR FAULT. INCORRECT ADDRESSES, INCORRECT ZIP CODES, DELAYED PAYMENTS, ETC ARE SITUATIONS WHERE WE DO NOT ACCEPT RESPONSIBILITY FOR LATENESS. IF WE DO NOT RECEIVE A REPLY TO A REQUEST FOR AN UPDATED ADDRESS, WE WILL REFUND YOUR PAYMENT WITHIN 4 DAYS.
DUE TO THE NATURE OF BRIDAL GOODS, WE DO NOT ACCEPT RETURNS ON ANY BRIDAL ITEMS. CHOOSE CAREFULLY. GENERALLY, COLOR SWATCHES ARE AVAILABLE UPON REQUEST.
WE DO NOT ACCEPT RETURNS ON SPECIAL ORDER ITEMS FOR ANY REASON. ALL SPECIAL ORDER ITEMS HAVE BEEN APPROVED BY THE BUYER DURING THE CREATION PROCESS AND AT THE COMPLETION. THEREFORE, ONCE THE CLIENT HAS APPROVED THE FINISHED PRODUCT, IT IS ASSUMED THAT THE ITEM HAS BEEN COMPLETED TO THE CLIENT'S SPECIFICATIONS.
PLEASE NOTE.......Each piece from the Shabee Stitches Collection is individually hand-crafted. No two items will be EXACTLY alike. Embellishments such as florals, lace, beading etc....may vary depending on availability of materials.
Additional Policies and FAQs
ALL CUSTOM ORDERS MUST HAVE 100% DOWN BEFORE I ORDER MATERIALS OR BEGIN THE PROJECT. ALL CUSTOM ORDERS REQUIRE FABRIC SWATCHES FOR COLOR MATCHING IF COLOR MATCHING IS YOUR GOAL. HOWEVER, UPON REQUEST WE WILL ATTEMPT TO MATCH COLORS VIA COMPUTER MONITOR. KEEP IN MIND THAT MONITORS DIFFER AND THIS METHOD MAY NOT PROVE TO BE WHOLLY SUCCESSFUL.
Garter Size Matrix
STANDARD FITS 14-18 INCH LEG MEASUREMENT
1X PLUS FITS 18-22 INCH LEG MEASUREMENT
2X PLUS FITS 22-26 INCH LEG MEASUREMENT
3X PLUS FITS 26-30 INCH LEG MEASUREMENT
If it states in the listing that the garter can be special ordered in larger sizes it means that I have enough fabric and/or lace to make it. If it states that this is a one of a kind it means that what you see is what you get-I can't make another one.
ALL OF OUR DESIGNS ARE ORIGINALS AND ARE COPYRIGHTED TO SHABEE STITCHES, LEGENDARY STITCHES OF TIME OR LADY PHAEDRA'S DREAMS. OUR PHOTOGRAPHS MAY NOT BE REPRODUCED WITHOUT OUR PERMISSION.
ALL RIGHTS RESERVED. copyright 2011,2012, 2013,2014 and beyond.
OUR BUSINESS HOURS ARE 8:00 AM TO 6:00 PM MONDAY THRU FRIDAY, SATURDAYS TILL 12 NOON.
Jennifer E. Langton
ladyphaedrasdreams [!at] msn.com
Last Updated May 23, 2015