ShangrilaGems

ShangrilaGems

London, United Kingdom | 3156 Sales

ShangrilaGems

ShangrilaGems

London, United Kingdom 3156 Sales On Etsy since 2010

4.5 out of 5 stars (845)

All Items

Sarajane Acharya

Contact shop owner

Sarajane Acharya

Announcement    ShangrilaGems mission is to delight our customers with the beauty of our treasures and the quality of our service. Follow us on INSTAGRAM @shangrilagems https://www.instagram.com/shangrilagems/
and YouTube: https://www.youtube.com/c/ShangrilaGems
ALL OUR GEMS ARE RESPONSIBLY SOURCED AND FULLY TRACEABLE; We know their journey from the mine to you the customer. ShangrilaGems are corporate members of the Gemmological Association of Great Britain and we look to uphold their high standards of gem research and representation. Our customers include gem re-sellers in the London gem district, leading designers and both British and International gem and bead wholesalers. We also have a large selection of stock on Gemrockauctions.com. Please note that we will accept bank transfers direct to our bank account - please contact us for details of you would like to pay in this way.

PLEASE NOTE WE NO LONGER SHIP ITEMS BY STANDARD AIRMAIL. ALL ITEMS NO MATTER WHAT THE COST WILL BE TRACKED OR SIGNED FOR - DEPENDING ON THE COUNTRY AND IF TRACKED IS NOT AVAILABLE ITEMS WILL BE SIGNED FOR. THIS IS BECAUSE OF TOO MANY ITEMS GOING MISSING. ALL INTERNATIONAL POST IS £9.95 AND WE CHARGE AT COST. WE MAKE NO PROFIT ON THIS AS UK POSTAL COSTS ARE HIGH. WE RECOMMEND PURCHASING ADDITIONAL INSURANCE AT CHECKOUT.


ShangrilaGems Information on Responsible sourcing of rough stones and manufacturing practices and procedures.

ShangrilaGems will not work with organisations or factories that abuse child labor. Where we do not manufacture gemstones in ShangrilaGems own family factory, we have strict guidelines on the conditions we expect the staff and workers in the factories and cutting shops we are partnered with to work in that will not be detrimental to the health of the staff. If these are not adhered to we will cease to work with a company.
* All our gems are Responsibly sourced. We know the country they come from and the specific mine.
* Our diamonds are all sourced from Botswana from the Jwaneng mine. The largest diamond mine in the world.
* Botswana upholds extremely high mining standards; No diamonds are conflict diamonds or blood diamonds.
* We cut these diamond in our own family run factory in Surat, India and there is no child labor.
* The staff are paid well and the conditions are good and the staff are well trained and looked after and are content and happy.
* We are cautious to use the word ‘ethical’ for gems or diamonds as in our experience ‘ethical’ means different things to different people.
* ETHICAL IS A SEVERELY ABUSED TERM.

ShangrilaGems Disclaimer:
Any information we put on our listings on the healing properties of gemstones is information from the public domain and information on healing properties that have proven to work for some people in the past. We cannot guarantee the healing properties of the gemstones. We cannot take responsibility for the physical and psychological effects the purchaser deems to be from the effects of the gemstone. If a gemstone is purchased for healing properties and the stone does not work as the purchaser believes it should - that item is now a used item and considered second hand on the part of the seller.

Announcement

Last updated on Feb 26, 2019

ShangrilaGems mission is to delight our customers with the beauty of our treasures and the quality of our service. Follow us on INSTAGRAM @shangrilagems https://www.instagram.com/shangrilagems/
and YouTube: https://www.youtube.com/c/ShangrilaGems
ALL OUR GEMS ARE RESPONSIBLY SOURCED AND FULLY TRACEABLE; We know their journey from the mine to you the customer. ShangrilaGems are corporate members of the Gemmological Association of Great Britain and we look to uphold their high standards of gem research and representation. Our customers include gem re-sellers in the London gem district, leading designers and both British and International gem and bead wholesalers. We also have a large selection of stock on Gemrockauctions.com. Please note that we will accept bank transfers direct to our bank account - please contact us for details of you would like to pay in this way.

PLEASE NOTE WE NO LONGER SHIP ITEMS BY STANDARD AIRMAIL. ALL ITEMS NO MATTER WHAT THE COST WILL BE TRACKED OR SIGNED FOR - DEPENDING ON THE COUNTRY AND IF TRACKED IS NOT AVAILABLE ITEMS WILL BE SIGNED FOR. THIS IS BECAUSE OF TOO MANY ITEMS GOING MISSING. ALL INTERNATIONAL POST IS £9.95 AND WE CHARGE AT COST. WE MAKE NO PROFIT ON THIS AS UK POSTAL COSTS ARE HIGH. WE RECOMMEND PURCHASING ADDITIONAL INSURANCE AT CHECKOUT.


ShangrilaGems Information on Responsible sourcing of rough stones and manufacturing practices and procedures.

ShangrilaGems will not work with organisations or factories that abuse child labor. Where we do not manufacture gemstones in ShangrilaGems own family factory, we have strict guidelines on the conditions we expect the staff and workers in the factories and cutting shops we are partnered with to work in that will not be detrimental to the health of the staff. If these are not adhered to we will cease to work with a company.
* All our gems are Responsibly sourced. We know the country they come from and the specific mine.
* Our diamonds are all sourced from Botswana from the Jwaneng mine. The largest diamond mine in the world.
* Botswana upholds extremely high mining standards; No diamonds are conflict diamonds or blood diamonds.
* We cut these diamond in our own family run factory in Surat, India and there is no child labor.
* The staff are paid well and the conditions are good and the staff are well trained and looked after and are content and happy.
* We are cautious to use the word ‘ethical’ for gems or diamonds as in our experience ‘ethical’ means different things to different people.
* ETHICAL IS A SEVERELY ABUSED TERM.

ShangrilaGems Disclaimer:
Any information we put on our listings on the healing properties of gemstones is information from the public domain and information on healing properties that have proven to work for some people in the past. We cannot guarantee the healing properties of the gemstones. We cannot take responsibility for the physical and psychological effects the purchaser deems to be from the effects of the gemstone. If a gemstone is purchased for healing properties and the stone does not work as the purchaser believes it should - that item is now a used item and considered second hand on the part of the seller.

Reviews

Average item review
4.5 out of 5 stars
(845)
See reviews that mention:
quality 116 shipping 135 customer service 116
View all 845 reviews

Shop policies

Last updated on September 19, 2018
Welcome to ShangrilaGems! We hope we will delight you with our incredible selection of gemstones and gemstone beads. If you have any questions we are here to help and please feel free to contact us. Best wishes Sarajane

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Items must be returned to us in the UK within 14 days from date of receipt by the buyer for a full refund. So after you receive the item you have 14 days to get it back to us and received by us. The purchase or purchases remain the responsibility of the buyer until fully received by us at ShangrilaGems. If return within 14 days is not possible under specific circumstances please contact us to discuss this. Should the buyer return goods they must be in exactly the same condition in which they arrived and returned in exactly the same packaging. If there is any damage to the returned goods or they have been used, the seller may have difficulty giving a refund. If the item is faulty please let us know as as soon as possible and we will rectify the situation. The buyer is responsible for the cost of the return post unless the error is on our part. Please note if the item is returned with no fault to ShangrilaGems we will not refund the cost of the free post, if free post has been offered with the item.

INSTRUCTIONS FOR RETURNING ITEMS Should you wish to return an item please, please contact us prior to sending it so we can give you instructions on how to return it and we know it is coming and to expect it in the post. For international purchases they should be clearly marked as 'returned item.' Please send the item as tracked and 'signed for.' Tracked and Scan only parcels will not be accepted. We have to sign for the item. We will not sign for an item unless we have opened it and identified the returned goods, prior to signing for it. If we are not expecting the parcel it will be returned to the sender. We have to do this for reasons of postal fraud.

If you for any reason are unhappy with the item you received, please contact us prior to leaving negative feedback. We ALWAYS resolve any issue our customers may have. We want all our customers to be delighted with their purchases.

Disclaimer: Any information we put on our listings on the healing properties of gemstones is information from the public domain. We cannot guarantee the healing properties of the gemstones. If a gemstone is used for healing purposes and does not work as the buyer believes it should , we cannot refund the item and additionally the item will have been used by the buyer.
Payment
We accept Paypal and Direct Etsy checkout and we can do Bank Transfers from specific countries. Please contact us for information. Please note all Paypal purchases have to be shipped by tracked post.
Shipping
ALL ITEMS WILL BE DISPATCHED WITHIN 72 BUSINESS HOURS ( by 'tracked' or 'signed for' post) from the date of receipt of the final payment. The buyer is fully responsible for returning the item, unless there is an error on our part. Please contact immediately if you wish to return an item. Please see full details in our REFUNDS POLICY.

Postage costs from the UK are very very high and we make no profit from post at all. 'Signed for' post will be used for countries where there is no 'track and trace' service. This is equally safe.

RETURNS FOR ITEMS WITH FREE POST Please note if the item is returned with no fault to ShangrilaGems we will not refund the cost of the 'free post' if free post has been offered with the item. The cost of free tracked post is $16 or £9.95 - or the appropriate conversion rate at the day of purchase.

WE DO NOT CHARGE A RE-STOCKING FEE, so bid with piece of mind guaranteed. Please send us an email if you would like us to open a box for you when you are making multiple purchases. When you have finished shopping you can pay for the items all at once and combine the postage to save money. All purchase need to be made within a period of ten days.

All items will be shipped by Royal Mail Airmail 'tracked' or 'signed for' post. We can ship by courier on request. We no longer ship by regular Airmail due to too many items getting lost.

ALL POSTAGE RECEIPTS ARE KEPT BY US with tracking information. If tracked or registered post is has not been purchased we cannot be held responsible for the loss of post. As we mentioned we no longer post by Standard Airmail.


IMPORT DUTY Buyers may be charged import duties and taxes that are levied once a shipment reaches the destination. Customs clearance charges are the buyer's responsibility. ShangrilaGems have no control over these charges as customs charges vary widely between countries, sellers should contact their local customs office for further information. If a shipment is rejected because of non-payment of customs clearance charges, the seller will be responsible for any fees incurred. The duty paid cannot be refunded by the seller if the buyer returns the goods. . The buyer will want to reclaim the import duty from the corresponding national authorities when they return the goods.
Additional policies and FAQs
We are corporate members of the British Gemmological Association. We look to uphold their high standards of gemstone representation including detailing all treatments..