ShangrilaGems

ShangrilaGems

London, United Kingdom · 1659 Sales

ShangrilaGems

ShangrilaGems

London, United Kingdom 1659 Sales On Etsy since 2010

5 out of 5 stars
(486)

Announcement   ShangrilaGems sell the best gemstones, cabochon and beads. Our mission is to delight our customers with the beauty of our treasures and the quality of our service. We are Europe's premier supplier of quality gems, cabochon and gemstone beads. ShangrilaGems are corporate members of the Gemmological Association of Great Britain and we look to uphold their high standards of gem research and representation. Our customers include gem re-sellers in the London gem district, leading designers and both British and International gem and bead wholesalers. We also have a large selection of stock on Gemrockauctions.com. Please note that we will accept bank transfers direct to our bank account - please contact us for details of you would like to pay in this way.

PLEASE NOTE WE NO LONGER ACCEPT 'PAYPAL' PAYMENTS FOR STANDARD AIRMAIL INTERNATIONAL SHIPMENTS UNLESS YOU PURCHASE OUR SHIPPING UPGRADE TO TRACKED POST IN THE CHECKOUT SECTION. YOU WILL BE SENT A TRACKING NUMBER TO ENSURE SAFE DELIVERY OF THE ITEM.

Please note: You need to purchase a shipping upgrade to tracked post for shipments to Italy, the African continent, South America and Central America, Eastern Europe - including Poland, Russia, Lithuania, Belarus, Hungary, Bulgaria, Romania, Albania, or other Eastern European states or Thailand, Indonesia or Malaysia. This is because too many items go missing. If you are unsure if your country falls into this category please contact us.

ShangrilaGems ETHICAL POLICY:
ShangrilaGems will not work with organisations or factories that abuse child labor. We have strict guidelines on the conditions we expect the staff and workers in the factories and cutting shops we are partnered with to work in that will not be detrimental to the health of the staff. If these are not adhered to we will cease to work with a company.

ShangrilaGems Disclaimer:
Any information we put on our listings on the healing properties of gemstones is information from the public domain and information on healing properties that have proven to work for some people in the past. We cannot guarantee the healing properties of the gemstones. We cannot take responsibility for the physical and psychological effects the purchaser deems to be from the effects of the gemstone. If a gemstone is purchased for healing properties and the stone does not work as the purchaser believes it should - that item is now a used item and considered second hand on the part of the seller.

Announcement

ShangrilaGems sell the best gemstones, cabochon and beads. Our mission is to delight our customers with the beauty of our treasures and the quality of our service. We are Europe's premier supplier of quality gems, cabochon and gemstone beads. ShangrilaGems are corporate members of the Gemmological Association of Great Britain and we look to uphold their high standards of gem research and representation. Our customers include gem re-sellers in the London gem district, leading designers and both British and International gem and bead wholesalers. We also have a large selection of stock on Gemrockauctions.com. Please note that we will accept bank transfers direct to our bank account - please contact us for details of you would like to pay in this way.

PLEASE NOTE WE NO LONGER ACCEPT 'PAYPAL' PAYMENTS FOR STANDARD AIRMAIL INTERNATIONAL SHIPMENTS UNLESS YOU PURCHASE OUR SHIPPING UPGRADE TO TRACKED POST IN THE CHECKOUT SECTION. YOU WILL BE SENT A TRACKING NUMBER TO ENSURE SAFE DELIVERY OF THE ITEM.

Please note: You need to purchase a shipping upgrade to tracked post for shipments to Italy, the African continent, South America and Central America, Eastern Europe - including Poland, Russia, Lithuania, Belarus, Hungary, Bulgaria, Romania, Albania, or other Eastern European states or Thailand, Indonesia or Malaysia. This is because too many items go missing. If you are unsure if your country falls into this category please contact us.

ShangrilaGems ETHICAL POLICY:
ShangrilaGems will not work with organisations or factories that abuse child labor. We have strict guidelines on the conditions we expect the staff and workers in the factories and cutting shops we are partnered with to work in that will not be detrimental to the health of the staff. If these are not adhered to we will cease to work with a company.

ShangrilaGems Disclaimer:
Any information we put on our listings on the healing properties of gemstones is information from the public domain and information on healing properties that have proven to work for some people in the past. We cannot guarantee the healing properties of the gemstones. We cannot take responsibility for the physical and psychological effects the purchaser deems to be from the effects of the gemstone. If a gemstone is purchased for healing properties and the stone does not work as the purchaser believes it should - that item is now a used item and considered second hand on the part of the seller.

Sarajane Acharya

Contact shop owner

Sarajane Acharya

View all 2061 items

Shop policies

Last updated on July 31, 2016
Welcome to ShangrilaGems! We hope we will delight you with our incredible selection of gemstones and gemstone beads. If you have any questions we are here to help and please feel free to contact us. Best wishes Sarajane

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
  • Other Method
Payment
We accept Paypal and Direct Etsy checkout and we can do Bank Transfers from specific countries. Please contact us for information. Please note all Paypal purchases have to be shipped by tracked post.
Shipping
PLEASE NOTE WE NO LONGER ACCEPT 'PAYPAL' PAYMENTS FOR STANDARD AIRMAIL INTERNATIONAL SHIPMENTS UNLESS YOU PURCHASE OUR SHIPPING UPGRADE TO TRACKED POST IN THE CHECKOUT SECTION. YOU WILL BE SENT A TRACKING NUMBER TO ENSURE SAFE DELIVERY OF THE ITEM.

ALL ITEMS WILL BE DISPATCHED WITHIN 72 BUSINESS HOURS from the date of receipt of the final payment. The buyer is fully responsible for returning the item, unless there is an error on our part. Please contact immediately if you wish to return an item. Please see full details in our REFUNDS POLICY.

FOR TRACKED POST please purchase the relevant shipping upgrade at checkout. Postage costs from the UK are very very high and we make no profit from post at all. 'Signed for' post will be used for countries where there is no 'track and trace' service. This is equally safe.

RETURNS FOR ITEMS WITH FREE POST Please note if the item is returned with no fault to ShangrilaGems we will not refund the cost of the 'free post' if free post has been offered with the item. The cost of free tracked post is $16 or £9.95.

WE DO NOT CHARGE A RE-STOCKING FEE, so bid with piece of mind guaranteed. Please send us an email if you would like us to open a box for you when you are making multiple purchases. When you have finished shopping you can pay for the items all at once and combine the postage to save money. All purchase need to be made within a period of ten days.

All items will be shipped by Royal Mail Airmail. We can ship by courier on request.

ALL POSTAGE RECEIPTS ARE KEPT BY US so in the event of loss or damage this will enable a claim to be made to Royal Mail. If tracked or registered post is not purchased we cannot be held responsible for the loss of post.


IMPORT DUTY Buyers may be charged import duties and taxes that are levied once a shipment reaches the destination. Customs clearance charges are the buyer's responsibility. ShangrilaGems have no control over these charges as customs charges vary widely between countries, sellers should contact their local customs office for further information. If a shipment is rejected because of non-payment of customs clearance charges, the seller will be responsible for any fees incurred. The duty paid cannot be refunded by the seller if the buyer returns the goods. . The buyer will want to reclaim the import duty from the corresponding national authorities when they return the goods.
Refunds and Exchanges
Items must be returned to us in the UK within 14 days from date of receipt by the buyer for a full refund. So after you receive the item you have 14 days to get it back to us and received by us. The purchase or purchases remain the responsibility of the buyer until fully received by us at ShangrilaGems. If return within 14 days is not possible under specific circumstances please contact us to discuss this. Should the buyer return goods they must be in exactly the same condition in which they arrived and returned in exactly the same packaging. If there is any damage to the returned goods or they have been used, the seller may have difficulty giving a refund. If the item is faulty please let us know as as soon as possible and we will rectify the situation. The buyer is responsible for the cost of the return post unless the error is on our part. Please note if the item is returned with no fault to ShangrilaGems we will not refund the cost of the free post, if free post has been offered with the item.

INSTRUCTIONS FOR RETURNING ITEMS Should you wish to return an item please, please contact us prior to sending it so we can give you instructions on how to return it and we know it is coming and to expect it in the post. For international purchases they should be clearly marked as 'returned item.' Please send the item as tracked and 'signed for.' Tracked and Scan only parcels will not be accepted. We have to sign for the item. We will not sign for an item unless we have opened it and identified the returned goods, prior to signing for it. If we are not expecting the parcel it will be returned to the sender. We have to do this for reasons of postal fraud.

If you for any reason are unhappy with the item you received, please contact us prior to leaving negative feedback. We ALWAYS resolve any issue our customers may have. We want all our customers to be delighted with their purchases.

Disclaimer: Any information we put on our listings on the healing properties of gemstones is information from the public domain. We cannot guarantee the healing properties of the gemstones. If a gemstone is used for healing purposes and does not work as the buyer believes it should , we cannot refund the item and additionally the item will have been used by the buyer.
Additional policies and FAQs
We are corporate members of the British Gemmological Association. We look to uphold their high standards of gemstone representation including detailing all treatments..