FOR MY U.S. CUSTOMERS...

REFUNDS ARE AVAILABLE FOR:
-Single Prints 20x20 inches and smaller
-Print Sets 11x14 inches and smaller
-Stationary sets

REFUND POLICY POLICY FOR U.S. CUSTOMERS:
-Refunds are available for the above products if you are a U.S. customer and are unhappy with your purchase due to a dissatisfaction with the quality of your item(s). 
Any other reason for a refund will be handled on an individual basis.
- Should you wish to return an item, please notify me of this by Etsy direct message or by e-mail within 7 days of your item's delivery date.
- Item(s) must then be returned within 14 days from the day you requested your refund. You will be responsible for all return shipping costs. 

Exchanges are not accepted.
-Your refund will be issued only after I have received it provided it was returned damage-free in its original condition. Your refund will be for the item and will not include a shipping charge refund.

REFUNDS ARE NOT AVAILABLE FOR:
-Single prints larger than 20x20 inches
-Multi-print sets 16x20 inches and larger
- Framed prints
-Canvas gallery wraps
- Metal prints
- Totes
- Pillow covers

These products are custom made to order and are therefore non-returnable and non-refundable. All sales for these products are final.

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FOR MY INTERNATIONAL CUSTOMERS...

INTERNATIONAL RETURN POLICY:
Returns of international orders will not be accepted due to customs fees.

INTERNATIONAL LOST GOODS:
If your item does not arrive within 25 business days of when your shipping notification indicates that they were sent, or if it arrives damaged, please notify me via Etsy's direct messaging system. You will be advised to file a claim with the shipping company. Once documentation of the claim is provided, I will send you a replacement at no additional charge.

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REPLACEMENT POLICY FOR DAMAGED PRINTS OR PRODUCTS
(U.S + INTERNATIONAL.):
In the unlikely event that your order arrives damaged from shipping, please take a series of clear photographs of the item damage as well as of the internal + external shipping packaging. Send them to me via Etsy direct message or to my e-mail at shannonhowardphotography [!at] gmail.com. Once I've reviewed your photographs and determined that the damage occurred while in transit, I'll get a replacement started for you right away. :)

** If you have any concerns about your purchase please contact me immediately and we can take care of them together. I take great care in providing high quality prints and service to my customers and as an artist, I want you to be satisfied not only with your piece of art but also with our interactions during your purchasing process! :)

1) Immediate payment is expected at checkout. I accept payment by PayPal or credit cards (Visa, Mastercard, American Express, Discover or Etsy Gift Cards) which will be processed through Etsy's secure direct checkout system.

2) You order will be processed and shipped only after full payment has been received. If you have paid by E-Check through PayPal I will wait until the payment clears before working on your order/shipping.

3) If payment has not been made within 4 days of placing an order, and no email correspondence has been received by me from you, I will cancel the order.

I take great care to ensure that your prints arrive as quickly and possible and in perfect condition.

Below are some frequently asked questions and answers regarding shipping for your convenience:
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SHIPPING FAQ'S:

1) WHEN WILL MY ORDER SHIP?
- Unframed prints 16x20 or smaller = Ships from my studio within 3-5 business days* of ordering
- Unframed prints larger than 16x20, canvas gallery wraps, metal prints, and framed prints = Ships directly from my lab in 5-12 business days* from time of order, depending on the item
*(Business days are M-F, excluding holidays)

2) HOW LONG DOES SHIPPING TAKE?
- U.S. Orders = 2-5 days from ship date; Varies by item type and location.
- International Orders = 2-6 weeks; Varies by country and location
- Expedited shipping upgrades are available upon request. Please message me for a quote before ordering.

3) WHAT DO SHIPPING FEES COVER?
- Shipping fees cover postage, my packaging and shipping supplies, and include a small fee for handling. The majority of my shipping costs are set at a flat rate based on package size.

4) ARE MY PRINTS PACKAGED TO RESIST SHIPPING DAMAGE?
Absolutely!

-Prints in sizes up to 16x20 ship from my studio. They undergo a meticulous packing process using sturdy, protective materials to resist bending and protect against any unforeseen exposure to weather during transit. They are shipped flat.

-Custom sized prints larger than 16x20 ship directly from my lab to ensure the fastest and safest delivery. They are rolled and shipped in a sturdy protective mailing tube as this is traditionally the safest way to transport large format prints. (Simply open/unroll your print upon delivery and lay out flat in a safe location. They will then quickly relax and flatten out for framing.)

4) I'M A U.S. CUSTOMER. HOW WILL MY PRINTS BE SHIPPED?
- All photographs 8x12 and smaller = Shipped First-Class Mail via the USPS with tracking from my studio.
- Prints 11x14-16x20 and larger = Shipped Priority Mail via either USPS or FedEx with tracking from my studio.
- Large format prints (16x24 and up), canvases, and framed prints = Direct shipped from my lab via FedEx or UPS depending on the item. (International Customers: Please read on)

5) DO YOU SHIP INTERNATIONALLY?
Yes! If you live outside of the U.S., please read on for International Shipping Information and Policies.
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INTERNATIONAL SHIPPING TIMEFRAME, COST, AND METHOD:

- Prints and print sets sized 8x10 and smaller are available for international shipping. 
If you are needing a larger size, please contact me to see if I'm able to accommodate depending on your selection.

- International Orders are shipped via USPS First Class International Mail. Please allow 2-6 weeks for delivery. This varies greatly from country to country. Expedited shipping is available for an additional charge. Please contact me for a quote.


-Tracking is not included with USPS First Class International. An upgrade to FedEX 1-3 Day shipping (tracking included) is available for an additional cost. Please contact me for a quote.

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INTERNATIONAL ORDERS: CUSTOMS FEES, DECLARED VALUE, & RETURN POLICY

- I am required to declare the full value of your order on the customs form to be in compliance with international trade laws. The declared value is the amount paid at the time of checkout. Taxes/duties, etc are calculated by your country based on this value.

- Buyer is responsible for paying any customs fees, taxes, tariffs, or duties that may be incurred by your country's customs agency. Any such fees would be at the discretion of your country's tax regulations. For any additional information or to get an estimate on what additional fees you may be responsible for upon delivery of your order, please refer to your local customs agency.

- Returns of international orders will not be accepted due to customs fees.
SEE BELOW FOR INTERNATIONAL LOST/DAMAGED GOODS POLICIES

1) Print listings do not include frames or mats unless otherwise noted in the listing description. Any frames and mats shown in thumbnail photos for unframed print listings are for your design inspiration only. Framing and matting are available upon request for an additional charge.

2) Unframed prints 16x20 and smaller ship directly from my studio and will be signed, titled and dated on the back at no additional cost. Unframed prints 16x24 and larger, canvas gallery wraps, and framed prints will ship directly from my lab not be signed. Signing of lab-shipped items can be arranged but additional processing time and shipping costs may apply.

3) I am open to custom orders. If you would like a different size or print finish than those offered in my shop, please convo me and I will do my best to accommodate you.

4) I welcome your wholesale inquiries although I apologize that i am not able to take consignment requests.

6) I work from a clean, smoke-free, allergen-free environment. Your prints will not have exposure to any contaminates from my home that would irritate your allergies! :)

7) All images in this shop are the property of Shannon Howard. Using them in any way without permission is a strict violation of copyright law.

8) Computer monitors and smart phone screens sometimes display images and colors differently depending on the brand and how they are calibrated. Please keep in mind color tone of your finished print may differ slightly from what you see on the screen depending on your monitor.