SheilaOKeefeDesigns' Shop Policies
I offer knitting patterns, hand-knit items and knitting kits.
Please pay for your purchase(s) within 3 days. I accept payment by Paypal. You do not need a PayPal account to buy items with your credit card, just follow the instructions on screen during the checkout process.
If your purchase was a knitting pattern, the pdf will be emailed to you within 24 hours.
If your purchase was a knitted item or kit, it will be shipped within two business days, unless otherwise noted.
I ship via USPS first class or priority as noted in product shipping info.
Refunds and Exchanges
I hope you;ll be happy with your purchase, but if for some reason you are not, please contact me within 7 days of receiving your package. I will accept returns of items in the original condition and packaging and refund you the purchase price. Buyers are responsible for the cost of return shipping.
Additional Policies and FAQs
All knitted items are hand-knit by me in my smoke-free, cat-friendly home. You can see Tuft in my avatar. I try to keep him away from items in work and from my yarn stash. All items are washed and de-linted before shipping.
Be aware that colors in photographs may not accurately reflect actual colors. I do my best, but I'm not a professional photographer and, of course, everyone's computer monitor displays colors a little differently.
sales [!at] sheilaokeefedesigns.com
Last Updated November 11, 2011