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ShellHawksCreations' Shop Announcement

ShellHawk's Creations handmakes your favorite mugs and cups, beer steins, bowls, plates and platters, sculpture, Halloween ceramics and many more needful things! To be notified of sales and shows, convo me with your email address.
Thanks for stopping by!

ShellHawksCreations' Shop Policies

Welcome

Thanks for shopping here! At ShellHawk's Creations, we strive to bring you the best quality we can. We are constantly growing and evolving, and our products will reflect that. Quality is our utmost concern, so be assured you will be receiving the best we make!

Payment

Payment is expected within five days through PayPal. You have 24 hours to cancel an order, or you will be responsible for all costs and shipping for the item.
California Residents please add 8.75% sales tax. Sorry guys. I hate it, too!

Shipping

Items will usually be shipped by U.S.P.S. Priority Mail, unless otherwise specified. Multiple items will be shipped together and grouped into as few shipments as possible.

Insurance, overnight shipping, confirmation and other requests are welcome. Please notify us at the time of purchase so we can inform you of the cost.

Refunds and Exchanges

If a product arrives damaged or broken, the buyer must notify us within 24 hours of receipt of the item. We request a picture be emailed for insurance purposes of the damage to both the item and the box. We'll replace it or refund your money, depending on the situation and item replacement availability. Variations in glazes are not considered damage and are not eligible for replacement.

Since custom orders are approved by the customer before payment and delivery, we regretfully can't offer returns on these items.

Additional Policies and FAQs

Custom orders are welcome! If you contact me with an idea and/or a sketch, I can usually create what you're looking for. Please keep in mind that the process takes from 10-12 weeks, so please try to plan ahead so you can get your one of a kind piece when you need it!

Since custom orders are approved by the customer before payment and delivery, we regretfully can't offer returns on these items.

Last Updated November 29, 2014