ShelterProtectsYou's Shop Policies
Welcome to S H E L T E R !
All pieces are hand made, so there will be slight variances, including differences in colors / shades of leathers and color of some fabrics. Please be open to slight differences from picture to actual piece.
During checkout you will either be directed to Etsy's checkout system, or you will be directed to PayPal. You may use your PayPal balance, or Visa, MasterCard, American Express, or Discover. You do not need a PayPal account to pay with your credit card. If you have any questions about this process, please contact us right away and we’ll be happy to help.
Please check our shop announcement - here we will let you know what our current order turnaround time is.
Please note, all shipping charges are the responsibility of the buyer and will not be paid in part or in full by Shelter for any reason
Express Mail is an extra charge - please contact us with the item you would like to purchase and your country for rates and we'll get right back to you.
If you would like to use a different mailing method, let us know and we will most likely be able to accommodate.
We cannot be held responsible for packages that are lost in the mail. If you would like to be sure your package arrives safely, please contact us so we can add an insurance fee. There is no tracking for international packages.
Refunds and Exchanges
If an item arrives to you damaged, please contact us within 3 days of delivery.
We do not accept returns.
If you would like to exchange an item, you are responsible for associated shipping costs.
Additional Policies and FAQs
S H E L T E R accepts wholesale orders. Please contact us with requests at karie [!at] shelterprotectsyou.com
All work is designed and handmade by Karie and Rob of S H E L T E R.
Last Updated May 19, 2013