ShetlandDelights
Bolton, Massachusetts
Shop policies
Last updated on
March 18, 2020
Overall, we're quite a busy family juggling full time jobs, university classes, and typical farm errands and necessities - but we are flexible and willing to work with you to make your buying experience as smooth as possible!
If you would like a custom order, it will take around 2-3 weeks (depending on the complexity) to make -- if it appears that it will take longer, we will be sure to communicate this to you!
If you have any questions, or would like additional photos of a particular product, please feel free to send a message!
Thank you for checking out my products; and I hope I can send you some farm goods soon!
- Belle Tower
If you would like a custom order, it will take around 2-3 weeks (depending on the complexity) to make -- if it appears that it will take longer, we will be sure to communicate this to you!
If you have any questions, or would like additional photos of a particular product, please feel free to send a message!
Thank you for checking out my products; and I hope I can send you some farm goods soon!
- Belle Tower
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
All items are eligible for a refund if they are deemed unsatisfactory, or not what you expected even after asking questions before ordering. Just let me know your reasoning, so it hopefully won't happen again.
If there are any damages or losses, please contact me asap! Then we can work on resolving the problem.
If there are any damages or losses, please contact me asap! Then we can work on resolving the problem.
Payment
Preferred payment is through PayPal, since it is so secure and reliable.
As for cancellations, just let me know asap. Hopefully before I ship your order.
As for cancellations, just let me know asap. Hopefully before I ship your order.
Shipping
Shipping:
- I ship within 1-2 business days of payment.
- U.S and International shipping are both available, with 7 different classes (prices). So please pick whichever method best fits your means; we aim to please.
- Free U.S shipping is no longer available, except for samples. (It was really cutting into our bottom line)
Insurance:
- If you would like extra insurance for a package, just let me know and I will add it. If a shipment is large (lets say over 2lbs) I will add extra insurance automatically.
International Buyer:
- If you are buying from outside of the U.S, I will check with customs before shipping. If there is an embargo, or hold on an item, then I will notify you and we can proceed from there. *Fingers crossed no such issues occur*
- I ship within 1-2 business days of payment.
- U.S and International shipping are both available, with 7 different classes (prices). So please pick whichever method best fits your means; we aim to please.
- Free U.S shipping is no longer available, except for samples. (It was really cutting into our bottom line)
Insurance:
- If you would like extra insurance for a package, just let me know and I will add it. If a shipment is large (lets say over 2lbs) I will add extra insurance automatically.
International Buyer:
- If you are buying from outside of the U.S, I will check with customs before shipping. If there is an embargo, or hold on an item, then I will notify you and we can proceed from there. *Fingers crossed no such issues occur*
Additional policies and FAQs
Thank you for visiting our ShetlandDelights Etsy site! If you'd like to learn more about where our products come from, feel free to visit our farm website ---> http://www.freddysfarmshetlands.com/
Have a great day!
- Belle
Have a great day!
- Belle