Please be aware that I will not start (for made to order items), alter (add a chain to, adjust, resize, etc.), purchase materials for, or ship any items until payment is received in full. (This rule is only negotiable with more expensive commissions, in which case payment plans are possible--but nothing gets shipped until payment is received in full.)

Credit card payments through Etsy or Paypal are by far my preferences, though I can be convinced of a money order only if it is in US funds. As always, if there are questions, start a conversation.

Thus far, the regular old United States Postal Service has tended to get things to where they need to go quickly and cheaply. I have no intention of using anything else unless requested. If requested, shipping prices more than likely *will* increase, and the buyer will pay them in full. (Yes, I have been asked to pay extra shipping myself. That was weird.)

Please be aware that shipping costs are for covering all shipping and handling costs. This helps to cover the expenses that come from gas for the car to get things to the post office, the actual envelope/box and packing supplies, the stationary for the hand-written thank you note, and my business cards. Everything is wrapped with as much care as it has been created with so the item you've purchased will make it to you safely.

Shipping upgrades are often possible at buyer's expense. Feel free to ask.

Be aware that due to postal increases, I've gone through individual items to get appropriate weights for each item and approximate packaging. If I accidentally over-charge you over $5, then I will happily offer you the choice of a refund of the excess, or a 10% off your next order coupon (not applicable to made-to-order, custom, or commission items).

It is my policy that it something breaks and you can't fix it, you can send it back to me for repairs. If entire "parts"/large sections are missing, I'm afraid I'll have to charge for that--especially if an entirely new item has to be created.

No refunds will be available on custom, made to order, or commission items that have already received full agreements and that I have already started. No exceptions.

Commissioned pieces are automatically insured. Otherwise, if you do not request insurance, then the item is not insured. There will be additional costs for the buyer to pay if any sort of notification or tracking is desired. I am responsible for the quality of the initial item only, not the quality of the mail service that carries it--though I do try my best to package things in such a way that they won't be damaged.

With that out of the way, I generally do not do refunds or exchanges. While I do decide on a case by case basis, my work is considered amongst "luxury items"; as such, I ask that any potential client only buy what they can afford. I have enough purchases, reviews and years of experience to assure commissioners and clients that I do not do shoddy work, therefore refunds or exchanges should not be necessary; however, as stated, I will consider on a case by case basis.

BUYERS MUST BE REACHABLE BY E-MAIL OR THROUGH ETSY AND MUST RESPOND TO INQUIRIES WITHIN ONE WEEK OR THE SALE WILL BE IN DANGER OF BEING CANCELED. Too many times people cannot be reached after they've accidentally missed the opportunity to choose their own chain length, or I have a question in regards to whether or not the item is a gift. I am an artist. I am not a psychic. Sadly. Etsy doesn't always have enough options to get everything squared away at check-out.

I'm always open to trying something new! I accept Alchemy and commissions, and am very happy to work out every single detail, along with payment options. Remember: I take commissions, I do not take requests.

If you like the look of something but you want just a slight change, chances are that it won't be a problem with an additional editing fee. Feel free to ask questions before you buy the item. In a lot of cases I can duplicate something that I've already sold, as well.

Also please be aware: I *do not* offer discounts on made-to-order, custom, or commission items. No discount code, coupon, or special offer is applicable to items I am custom making to client-specific specifications.