Sielukka's Shop Policies
I ship via Priority Mail within 2 business days. If the item is made to order, it may take a few more days. I will mark the items "shipped" on Etsy and send a notification once I have taken the package to the post office.
The packages usually make it to the US in 7-10 days and in less than a week to European countries. Please contact me if you haven't received your item(s) in 30 days.
Note that I, as a seller, am not responsible for possible custom fees.
Refunds and Exchanges
Full money back guarantee on returned items. The returned items need to be carefully packaged to avoid damage during shipping.
Contact me also in cases of lost package or damaged items.
Additional Policies and FAQs
I will notify you of the shipment of your purchased item(s).
If you have any questions, you may contact me via Etsy or e-mail sielukka [!at] gmail.com.
I would be happy to hear that your package has reached its destination safe and sound! Please send me a message if you have any concerns and feel free to leave me feedback.
My products are made in a smoke free home. We do have two cats, but the products are stored in a cat free closet. I use recycled packaging materials, when possible.
Last Updated January 9, 2012