SigneNjustJewellery's Shop Policies
Thankyou for your interest in my jewellery!
All jewellery is handmade from scratch by me, in my small studio in Copenhagen, Denmark.
I am very quality-orientated and only use the best materials, that goes for my gold plating also, which is strongly bonded.
I truly enjoy making jewellery and gladly take custom orders. Custom orders take about 3 weeks before shipping.
All works © copyright Signe Njust Jewellery
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I accept Payment through paypal. It's fast, easy and very secure and you can use your creditcard directly - you don't need to have a Paypal account.
If for any reason you do not wish to use Paypal, please contact me and I'll see if we can work out an alternative.
E.U. C U S T O M E R S !
Please note, that if you are an E.U. citizen prices are subject to danish sales tax of 25%. This only applies if you live within the European Union! Your order will automatically be updated with tax upon checkout.
Items ready to ship are shipped within 1-3 days of receiving payment. Items made to order ship within 2-4 weeks. All items are shipped through the Danish postal service (Post Danmark), but will arrive through your local postal service.
Denmark, Scandinavia, USA 1-2 days
European union 2-4 days
Rest of the world: 2-5 days
Please note! Delivery time is approximate and only tells how long it will take for the parcel to reach the country. Please add your normal domestic delivery time and 1-2 days in customs, if you live outside the EU. Delivery to remote places (like islands) may take a couple of days longer.
INTERNATIONAL CUSTOMERS PLEASE NOTE:
If you live outside the European Union there might be an additional sales tax added to your order upon delivery. This can vary from country to country, so if you are in doubt, please check up on this in advance through your local customs.
Refunds and Exchanges
**** 14 DAYS FULL REFUND ****
I offer a 14 days full refund on all listed items (except wedding rings) - no questions asked!
If for any reason you are not satisfied with your purchase please return it within 14 days from the day of delivery, and I will exchange it for another piece or refund your money. The item must be returned in the same state as you received it, unworn, in the giftbox and safely wrapped to avoid damage.
Shipping costs are not refundable.
All sales on customs orders that I have not listed are final. Custom orders are not refundable.
All sales on discounted SALE items are final. SALE items are not refundable.
LOSS OR DAMAGE
If your item is damaged upon delivery or doesn't arrive within the estimated time, please contact me as soon as possible.
If your jewellery is damaged during use, you can send it back and I will repair it at no cost. However, in cases where it's obvious that the jewellery has been misused, you will have to pay for the repair yourself. I cannot guarantee stones that break. Gemstones can sometimes be soft and break if you hit them, so please be careful with your jewellery. Gold plating is a layer of gold bonded to another metal. Even though my gold plating is high quality, no gold plating lasts forever. It doesn't crackle, but slowly fades with time. It is impossible to determine how long it will last, as this often depends on the amount of acid generated in the individual persons skin. For exampel, special kinds of medication evaporate through the skin and makes the gold rub off faster. Therefor I cannot give guarantees for gold plating. However I do offer my customers to re-goldplate jewellery. Prices range from 10-25 $, depending on the type of jewellery.
Oxidization is a chemical reaction happens when silver is dipped in an oxidizing agent. The black layer around the silver comes off rather quickly on surfaces that have contact with the skin. For instance, a ring will fade quickly, while ear studs will last for quite a long time. Oxidized jewelry naturally becomes patinated with time to look more like the oxidization that naturally happens to sterling silver.
Obviously I can't give guarantees on oxidized jewelry. If you want to keep your jewelry black, the process is fairly easy to do. Just dip the piece in liver of sulphur, oxylen oxide, or another oxidizing agent, for a few seconds. Follow up with a tiny dap of hand lotion, as this deepens the colour.
Please check the Jewellery Care section at the buttom of this page for information on jewellery care.
Additional Policies and FAQs
**** JEWELLERY CARE ****
Take off your jewellery when sleeping, swimming, bathing, doing sports or sunbathing.
Avoid contact with perfume, hairspray, chlorinated water and other chemicals. This is especially important if your jewellery bears sensitive stones like corals, opals and pearls, or if the jewellery is goldplated.
Pearls become more beautiful when worn, because their contact with the skin sustain their life and shine. But pearls are very sensitive to chemicals and should be the last thing you put on when leaving the house.
When wearing jewellery with gemstones try to avoid impacts and blows. Repeated blows can cause damage to the stone and in worst cases damage the setting, in which case the stone may fall out. If you have rings with stones that are high in value, it's a good idea to have them checked from time to time, to make sure the stone is in place correctly. All jewellery wears out a bit with time. Some stones are very delicate and may break or crack at hard blows. Some of the most delicate stones are emeralds, opals, corals and pearls.
Avoid gemstones becoming dull by taking off rings when washing hands. Soap and handcreme can settle under the stones and effect their natural sparkle.
Jewellery needs regular cleaning to look its best. With time jewellery attracts dirt and grease in every corner. Silver jewellery naturally tarnishes with time because of its contact with the air. Gold jewellery doesn't tarnish easily, but over many years of use. However some of the lower carats may tarnish, because of high concentrations of silver. Which is why I only use 18 carat gold - it's simply the best!
Silver and gold jewellery can be cleaned in a bath of water and ammonia, and a bit of washing-up liquid. Use a toothbrush and scrub carefully, then rinse in water. However, be careful with the sensitive stones mentioned above and use only water!
Diamonds have the strange property that they easily attract grease, so keep your diamonds sparkling by cleansing them regularily.
Goldfilled and goldplated jewellery demands a careful treatment when cleaning. Use a soft and humid cloth - add a bith of soap without perfume if nescessary. Places that are hard to reach can be cleansed with a cotton bud. Never use chemicals or polish the surface, as it will rub off some of the gold.
When storing your jewellery be careful they don't scratch eachother, especially if you have diamond jewellery. Diamonds are the worlds hardest mineral and may leave distinct scratches on the surface of other jewellery and stones. Avoid containers of paper and wood, as these can contain sulphur which will make the jewellery tarnish fast. The best way to store you jewellery is in small acidfree platicbags, as they keep air out and the jewellery apart.
Don't leave gemstone jewellery in bright sunlight and avoid excess heat. Some stones may fade in colour - especially amethysts.
Anything I left out? Don't be shy - send me a message and I will gladly advice you.
Last Updated January 8, 2015