SilkenHour

🚚 Fast & Reliable Shipping

We aim to deliver your order as quickly and efficiently as possible so you can start enjoying your premium clothing right away!

📦 Domestic Shipping: 1–4 Business days
🌍 International Shipping: 1–5 Business days to your doorstep

⏳ Please note: slight delays may occur during peak seasons or due to customs processing, though our team will always do our best to keep things moving quickly and smoothly!

Yes — we proudly offer FREE worldwide shipping on all orders! 🎉

No matter where you are, we’ll make sure your order reaches you quickly, safely, and without extra costs. Sit back, relax, and let us handle the delivery ✈️📦

All orders are carefully prepared and processed within 1–8 business days to ensure top quality ✨

Once your order is on its way, you’ll receive a confirmation email with tracking details so you can follow your package every step of the journey 📬

As soon as your order ships, we’ll send you a tracking number via email 📧

This allows you to monitor your package in real time — from dispatch to delivery — for complete peace of mind 🧘‍♀️📦

If your order is delayed beyond the expected timeframe:

– Double-check your tracking information📝
– Ensure your shipping address is correct✅
– Contact us, and we’ll assist you promptly📞

Please contact us within 12 hours of placing your order so we can assist you quickly 💬

After processing begins, changes or cancellations may not be possible — so the sooner you reach out, the better!

To maintain fairness and protect product quality, our refund policy is structured as follows:

Eligible for Refund (Seller Responsibility):
– Item arrives damaged or defective
– Item received is incorrect
– Product has a clear manufacturing fault

Not Eligible for Refund (Buyer Responsibility):
– Change of mind or personal preference
– Incorrect size selection
– Minor variations in color due to screen differences
– Failure to read product description

Important Conditions:
– Issues must be reported within 48 hours of delivery
– Proof (photos/videos) is required for all claims
– Unauthorized returns will not be accepted

Your satisfaction is our priority 💯

If your item arrives damaged, faulty, or incorrect:

📸 Contact us within 48 hours of delivery
📷 Provide clear photos of the issue
⚡ We’ll resolve it quickly with a replacement or refund

We stand behind our products and will always make things right 🤝

We highly recommend reviewing our sizing guides carefully before purchasing to ensure the perfect fit 👌

While we strive for accuracy, exchanges for sizing are handled according to our return policy. Taking a moment to double-check helps avoid delays and ensures you’re 100% happy with your order 💖

Have a question or need assistance? You can reach us via Etsy messages!

⏱️ We aim to respond within 24 hours and are always happy to help with anything you need — before or after your purchase 😊

Your satisfaction means everything to us!