Anonymous on Dec 17, 2012
Anonymous on Dec 10, 2012
Wonderfully fast shipping. Absolutely beautiful photo. Thank you--it's going to look wonderful in my husband's office.
I use a professional lab that works only with professional photographers to create gorgeous prints and canvas wraps. Images are printed using archival papers guaranteed to last a lifetime.
If you need a different size of any prints currently offered, please contact me for availability and pricing. Or if you would like information on any of the following:
★ a size other than the one listed
★ a custom set of greeting cards - featuring your favorite photographs
★ a canvas print
★ shipping outside of US, please message me and I will set up a custom order for you, after figuring shipping costs to your area.
Accepted payment methods
- Accepts Etsy gift cards
I want you to receive your order as soon as possible so I begin work on these immediately to ensure there is no delay in getting the order to you. I am only able to cancel your order if you notify me within 12 hours of your purchase.
If payment has not been made within 3 days of placing an order, with no e-mail correspondence from you, I will consider your order cancelled.
Thank you for understanding.
All orders will be shipped within 4 to 9 BUSINESS days of payment in full and that payment has successfully cleared. Packages are sent with tracking numbers via Federal Express or USPS depending on the location and size of the order. I send USPS, UPS or Fed Ex Tracking Numbers on all orders.
WHERE WILL MY ORDER SHIP TO?
Your order will be shipped to the address listed in YOUR ETSY Order Confirmation, NOT your Paypal address. Please make sure it is the correct address. I'm always happy to make special arrangements if it's a gift!
SHIPPING EMAIL CONFIRMATION:
A shipping confirmation message will be sent through Etsy's shipping notification system once your order has shipped. Sometimes these notices end up in your SPAM folder so if it seems like you have not heard from me in a while a message may be there. If not, please feel free to message me anytime.
All prints are enclosed in protective closures and sturdy packaging for safe delivery. Larger prints will be rolled and shipped in a sturdy art tube.
INTERNATIONAL SHIPMENT TIMES & CUSTOMS FEES:
Shipping times vary greatly with international shipping, kindly allow 2-6 weeks to receive your order. In a hurry? Let me know and you can upgrade your shipping to Priority International Mail. Any additional fee or taxes imposed by customs is the purchasers responsibility. If you live outside the US, please message me and a custom order will be set up for you, after figuring shipping costs and any additional duty or taxes to your area.
DUTY FEES-CUSTOM FEES-VAT TAXES - VALUE ADDED TAX FEES:
***INTERNATIONAL BUYERS: Seller is NOT responsible for any country's customs charges, tariffs or taxes. The buyer is solely responsible for taking care of any fees that are associated with the shipment. Please check with your customs office and/or postal service if you are concerned about possible tariffs. THIS IS ESPECIALLY IMPORTANT FOR UK BUYERS! The Royal Mail is being vigilant in collecting VAT on purchases made through the mail. Buyer should be prepared for the possibility of paying VAT plus a Royal Mail fee upon receipt.
Returns of international orders will not be accepted due to customs fees.
Please contact your local postal office if you have any questions. These fees as stated above, are NOT refunded.
LOST OR DAMAGED OR STOLEN ITEMS:
Seller is not responsible for any orders that are lost if an incorrect shipping address was provided. If the post or courier sends the order back to me due to the incorrect address provided, you will be responsible for the additional postage required to resend it to you. Seller is not responsible for any stolen packages once proof of delivery through USPS International Tracking and or Federal Express tracking systems is received.
U.S., Canadian & European residents, please allow up to 4 weeks before the package is considered lost. Other international buyers, please allow up to 6 weeks. Damaged items please contact me asap.
Refunds and Exchanges
Canvas prints are NOT returnable as they are expensive to make and have produced.
There are absolutely NO refunds on ANY Canvas Gallery Wrap Prints.
You will be responsible for returning prints in their original condition as well as return shipping costs. If you return an item, your money will be refunded as soon as I receive the item. Please send me a note first to let me know you're returning preferably with a tracking number. There is a $10.00 restocking/handling/processing fee for returned items.
LOST OR DAMAGED PACKAGES:
Packages will be considered lost if it has not arrived 6 weeks after the shipping date. I ship replacements only after the "full six weeks". International orders normally take two to three weeks to arrive, so please allow for full three weeks for international shipping and customs processing. It is your responsibility, to contact your postal clerk, postal station, and file the necessary paperwork for lost packages.
If your package arrives damaged, please contact me. Replacements are handled on a case by case basis, but will be replaced if your order is damaged, you must send me photographs of the damaged print, and reported it within 14 days of receiving your order.
Additional policies and FAQs
PHOTOGRAPHY PRINT DETAILS:
The artistic style and effects you see in some images is an intended style created by softly-aging, lens blurring or textured enhancements to create the finished art print. All prints are professionally printed on high quality photo paper using a professional photographers lab that creates gorgeous prints and canvas wraps. Images are printed using archival papers guaranteed to last a lifetime. My watermark will not appear on your purchased prints.
IMPORTANT OTHER INFORMATION:
Please keep in mind that every computer monitor displays color differently, so what you see on your computer screen can vary from the prints you receive. I professionally calibrate and coordinate my studio monitor with my photo labs to ensure the best possible results.
CUSTOM SIZES/COLOR/CROPPED PHOTOS or CANVAS PHOTOGRAPHS:
There are NO returns on ANY custom cropped prints or custom sized photographs. Also due to image cropping/resizing your purchased image may very slightly from example shown.
CANVAS PRINTS: There are NO returns on CANVAS prints. Also due to image cropping/resizing your purchased image may very slightly from example shown.
All prints are sold without mats or frames.
All images are copyrighted by ©Silver Horse Photography by Michelle Ackenbrack llc under US and International copyright laws. The sale of my work does not transfer copyright. In other words, the purchase of my work does not transfer rights to reproduce or copy it and may not be used without my express permission. Purchase of my art prints, photographs or note cards does not give the purchaser the right to resell my photographs on any personal web sites or commercial web sites. My artwork is not free for use in the Public Domain or on any websites without my expressed written consent.