SilverJoyBoutique

From the Heart

Texas, United States · 1043 Sales

SilverJoyBoutique

From the Heart

Texas, United States 1043 Sales On Etsy since 2011

5 out of 5 stars
(218)

Announcement   Welcome to my shop Silver Joy Boutique. Items bought 7-27 to 8-7 will be shipped on August 9.

Summer Sale !!!! Get a head start on Christmas Gifts. Charms and All Bone and Antler Carvings are on Sale!!!! Feel free to contact me with any questions. Please read my store policies.
http://www.etsy.com/shop/SilverJoyBoutique/policy?ref=shopinfo_policies_leftnav
Thanks for looking at my shop, Carolyn

Announcement
Last updated on Jul 22, 2016

Welcome to my shop Silver Joy Boutique. Items bought 7-27 to 8-7 will be shipped on August 9.

Summer Sale !!!! Get a head start on Christmas Gifts. Charms and All Bone and Antler Carvings are on Sale!!!! Feel free to contact me with any questions. Please read my store policies.
http://www.etsy.com/shop/SilverJoyBoutique/policy?ref=shopinfo_policies_leftnav
Thanks for looking at my shop, Carolyn

designed by Carolyn

Contact shop owner

designed by Carolyn

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Shop policies

Last updated on March 26, 2016
Welcome to SilverJoyBoutique. My goal is to make special jewelry that you will love and enjoy for many years to come.
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Accepted payment methods

  • Accepts Etsy gift cards
  • Other Method
Payment
New USA Postal DELIVERY TIMEs
Standard First Class - 7 to 12 days - Due to closure of sorting facilities.
Priority - 2 to 3 days
Express - 1 to 2 days

I accept payment by PayPal and Direct Checkout with Etsy. I recommend using the Direct Checkout with Etsy if you want to use a Credit Card.

PLEASE MAKE SURE YOUR PAYPAL ADDRESS IS CORRECT.

Make sure your ADDRESS IS CORRECT. I am not responsible for miss delivery due to incorrect address.
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Here is a good link for payment questions.
http://www.etsy.com/help/article/1939?ref=help_search_result
Shipping
All orders are shipped with a Tracking Number and you will receive a message with this number. I highly recommend you track your order.

Your purchase will be shipped by First Class US postal. USA orders shipped with confirmation number (tracking number). International shipments with Custom's number. Items will be shipped after confirmation of payment. I ship 5 days a week Monday, Tuesday, Wednesday, Thursday, and Friday. Payments confirmed on Saturday and Sunday will be shipped out if possible on Monday (or first Postal business day) or within two business days of purchase payment conformation. 
Most orders are shipped the first business day after purchase. Custom order delivery date will be agreed upon by both parties through ETSY communication. 
Multiple orders, I am usually able to ship within this 2 day time.

Any questions please contact me and we will discuss your problem. Click "Contact" on Menu Bar on the left side of this page.
Refunds and Exchanges
Satisfaction Guaranteed.

Your satisfaction is guaranteed. My internet jewelry business depends on your satisfaction. I will work with you to solve any issues that you may have with your item. Contact me through a Etsy Convo.
Multiples and Custom Orders are also Guaranteed.

Many of my items are One of a Kind. Buy with the confidence that I guarantee you will like your item or return it for a remake or refund. Most often return is for a longer or shorter chain. The Ethiopian Fire Opal is difficult to represent the Opal's sparkle in a picture. Each Opal is guaranteed to meet your expectations or return it for a refund.

RETURN MUST BE IN GIFT BOX AND PROTECTIVE SHIPPING BOX.

ENVELOPE RETURN VOIDS REFUND. USA Postal envelope sorting machine will damage returned item.

Please, return with a note containing the name that is on the order (ship to name) to help me find your order. A refund will be issued back to the same means of purchase and will show up in your account in 5 to 7 days. I will send you a message when I re-ship or issue a refund.

All Re-Make orders are shipped with a Tracking Number and you will receive a message with this number. I highly recommend tracking your order.
Additional policies and FAQs
Q: Are multiple orders or custom orders Satisfaction Guaranteed?
A: Multiples and Custom Orders are covered by return Satisfaction Guaranteed?

Q: How long does the Satisfaction Guarantee last?
A: I will work with you to solve any concerns than you may have with your item. I feel that you will know right away if you have a concern. Please contact me within 14 days of arrival.

Q: Can I return an item that I have worn?
A: If there was a problem with the function of the item when you wore it for the first or second time, you can return it for a refund or a remake. Most frequent problem is a chain that is too short or too long.

Q: Can I return an item I have had for 6 months?
A: Under Etsy shop rules, we are only responsible for 30 days after you receive the item. However, contact me about your concern and I will try to solve the concern.

Q: Can I customize a item in your shop?

A: As I make each item, technically all items are custom. Feel free to contact me about changes that you want to make. Most frequent request is for a length that is not in the listing. Any length is possible. Second request is for a different mix of Freshwater Pearl colors or different number of Pearls or different size pattern. Limit of request is only the availability of the parts to make the necklace.

Contact me with any questions.
Thank you for your interest, Carolyn