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SilverParadise's Shop Policies
I have a very good work ethic I learned from my parents. I promise to answer all your questions, package your items well and ship quickly! Giving great customer service will be my full time job as I truly want this to be a business and not a hobby.
I accept PayPal, direct checkout, and Etsy gift cards. If you are paying with PayPal please make payment within 48 hours of purchase.
Please note that if you pay with PayPal I will ship your items to your "PayPal Confirmed Address", NOT your Etsy address, so please make sure your PayPal address is up to date.
I ship everything either USPS Domestic First Class mail with delivery confirmation or International First Class with third party insurance.
** INTERNATIONAL BUYERS ** You are responsible for all customs fees, taxes, VAT and duty charges or any other fees your country charges for importing. It is against the law for me to mark purchases as a gift. It can take anywhere from 2 - 7 weeks for your order to arrive.
If you refuse to accept your package or pay your countries fees, I will not reimburse your original shipping fee's and a 15% restocking fee will be charged.
Refunds and Exchanges
If you are not happy with your purchase please contact me within 48 hours of receiving your items. Returns will only be accepted for chipped or noticeably scratched stones. Returns are not accepted because of color, not the size you thought, etc. Buyer will be responsible for any return shipping fee's.
Last Updated March 26, 2015