Fine Art Prints, cards and unique creations...
SilverTreeStudios' Shop Policies
Greetings and welcome to Silver Tree Studios!
We take pride in everything we do and will not sacrifice quality over quantity. We will always provide you with the very best possible items and customer service.
Feel free to drop us a line if you have any questions, custom requests or just to say hello.
We are always happy to do custom orders. Please convo with any special requirements.
We accept paypal and payment must be received within 7 days. If payment is not received after 7 days your order may be cancelled.
Please convo with any special requirements.
We always endeavour to ship within 3 working days. Items are carefully packaged so that your purchase reaches you in perfect condition.
Recently shipping to the States and Europe has taken 3 to 4 weeks so we ask that you be patient as once we post something, it is beyond our control as to when it will arrive.
Internationally we only send parcels airmail hence the cost.
If for any reason your purchase does not reach you in perfect condition then please get in touch with us straight away so that we can sort something out for you. Customer satisfaction is very important to us!
We would ask that you get in touch as soon as possible if there are any problems with the products but otherwise within 3 days of receiving the goods.
We ship to etsy addresses. If you want to send to another address please inform me.
We do not insure the delivery because it is very expensive.
If you insist, you'll need to pay the extra - contact us and
we'll check the cost of it.
Refunds and Exchanges
If for some reason you are not satisfied with your order or your
product is damaged in transit, please contact us.
We will be happy to consider a full refund or replacement in most circumstances or where possible we will repair the item. Postage costs are non refundable.
Please be sure to take a photograph of the damage and email this to us as soon as possible so we can address any problems.
Additional Policies and FAQs
CUSTOM ORDER POLICIES
We welcome any custom orders you may have and will always contact you back to let you know whether your request is something we can create. We will then set u p a 'special order' for you.
All Copyright to the art for Silver Tree Studios belongs to Carole Hampshire so please do not copy, distribute, reproduce or use the work without our permission.
Please note: Purchases of artwork do not entitle the buyer to reproductive rights.
We can ship to alternative address just let us know as soon as you place the order.
Is your purchase for someone special and needs a gift tag? Please feel free to contact Silver Tree Studios and we will add one to your order at no extra cost.
Last Updated November 20, 2011