A few things about our shop policies!
At Silver and Silk Handmade Creations we want you to feel confident that all the parts of the transaction will proceed in a fair and understandable manner by putting you in
control of the proceedings. Please be sure that any order or request will be attended
with the utmost care and consistency.
Please read the information below before you make a purchase.
We hope you find it helpful!
Accepted payment methods
Returns and exchanges
I gladly accept returns
I don't accept exchanges or cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
Nevertheless, if the outcome of a product doesn’t make you completely satisfied, we
want you to feel safe about the rest by offering you two choices.
Send the product back within 14 days and in good shape and you are able to:
-Exchange the product with another from our listings
-Get full refund for your payment
(*The shipping costs back to us are refundable if the return of the product was caused
by our fault).
*(Custom orders cannot be refunded)
* (Cancelling an order twice is not available for the same buyer if no allowable reason)
Please be accurate with your order and read all the product info before proceeding
to a purchase.
We would be happy to present any information needed, feel free to contact us about
the details of a piece.
Please follow this step by step guide to complete your payment at ease.
Check out what happens from the time you make your order at SilverTown Art until
it reaches its destination!
1. Once we receive an order at Silver & Silk, the piece is created, only by hand,
just for you,using the finest materials. If the item you have choosen is on stock and the size suits you perfectly, it will be shipped right away.
2. When the payment is made, the item is shipped to the given address from
Athens, Greece within 5-7 working days. We ship all orders via REGISTERED MAIL
with a TRACKING NUMBER by the Hellenic Post Office. All items will be delivered in
sleek packaging or gift wrapped after request.
3. A soon as the order is shipped, we contact you with the exact day of shipment and
the tracking number.
4. Your order will reach its destination after shipment within:
European Union : a week
United States-Canada-Australia : 1-3 weeks
Everywhere else : 10 – 25 days
Additional policies and FAQs
-Discount for more than 1 orders.
A 10% discount is offered if you are planning on making a purchase of two items.
Please contact us first for the exact details.
-Please note, that in some countries your package may be subject to import taxes
you will have to burden with.