SimaG

Returns: Due to the nature of my items,every letter is stamped by ME ,one letter at a time.

"I do not offer refunds on custom items"

I DO NOT accept returns unless it is stamped error on my part = you CAN NOT get a new personalized jewelry unless i did not stamp your name right.

please,contact me first ,by phone or e.mail,or convo.

if you wish to talk to me in person,convo me your phone number that i can reach you.
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::Returns on NON CUSTOM JEWELRY are accepted within 7 days of days that you got the jewelry(I can track the shipping) The item must be returned in new and unused condition and in the original packaging.
I will send you the cost of the jewelry,not the cost of shipping::





Your jewelry will send on FIRST CLASS MAIL with TRACKING NUMBER :ONLY U.S.A

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I have the right to cancel your order,if you don't e.mail back to me in 24 hours.

Colorado residents will automatically be charged 2.9% sales tax.

If I did not get a payment from you,I will try to contact you to on Etsy "convo" or your personal e.mail to let you know about a missing payment.

If i did not hear back from you i have the right to cancel your order.

shipping and handling

As of NOV/2017
*Note about INTL shipping:
I do ship INTL,but there is no tracking number on INTL orders.
I do ship INTL with out tracking number IF YOU NEED TRACKING NUMBER - the price is extra $40 {contact me first}
OR i can send first class for $15 but once your package leaves my hands, I have no control over the US Postal Service and I'm not responsible for a lost package.

:: International customers: Please be aware of any additional fees from your country's customs department::
Pease contact me and i will fix the shipping status.
{thank you}


MADE WITH LOVE,
SimaG
http://www.simag.etsy.com

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All orders in U.S.A are sent USPS First Class with delivery confirmation


Once your package leaves my hands, I have no control over the US Postal Service and I'm not responsible for a lost package.


COMMUNICATION is very impo for me,if i can not reach you after sending convo to your etsy and your personal e.mail i will send your jewelry with ""Signature Confirmation""

Signature Confirmation is: Verify delivery – and know who accepted your package.
Delivery Confirmation Signature Confirmation gives me an added level of security by requiring a signature from the person who accepts your package and to be sure that it reaches not just the right address, but the right hands as well thats including date, time and location.


Insurance can be purchased at additional charge.
All my jewelry are shipped in jewelry gift box inside a bubble mailer to ensure safe delivery.

All my jewelry to you in complimentary gift: READY TO GIVE AS A GIFT.

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Shipping fees are as follows:

Domestic orders:

First Class - $8, each additional item $1

Priority - $10
Exp - $25

International orders {FIRST CLASS} NO TRACKING
Canada :UK and other countries : $15

USA shipping and handling

Shipping = within 3-10 business days after payment is received.
Shipping= 1st class shipping includes delivery confirmation within U.S.
*Please let me know if you would like insurance and I can add it to invoice per USPS costs.
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