Cute Paper and Fabric Crafts
SincerelySakura's Shop Policies
Hiii !! Welcome to Sincerely, Sakura, a little corner where inspiration meets paper as well as other materials. Most of our handcrafted creations only have one piece each but some are available for order depending on availability of materials.
We're always keen to hear from you so contact us if you have any questions or constructive comments. In the meantime, feel free to browse through our items. :D
For local (Malaysia) payment, Sincerely, Sakura accepts Ringgit Malaysia via Maybank2U and cash (only for pick up and hand delivery).
For international payment, only USD via PayPal is currently accepted, which we think is a safe method for both seller and buyer.
We're sorry to inform that any taxes and/or duties are levied unto you.
For bulk and custom orders, the terms of payment and delivery differs so please contact us here at our Etsy shop or at sincerely.sakura [!at] gmail.com. We usually require a 50% deposit before we start crafting and the remaining 50% just before we ship your order. We will send a picture of the finished order for your peace of mind.
Sincerely, Sakura ships via Malaysia's Pos Malaysia Pos Daftar/Registered Mail for local deliveries and Pos Malaysia Flexipack International Registered Air Mail for international shipping. Orders are shipped as soon as we receive notification of payment, which will be on the same day of the order or at the latest, the next day.
For local deliveries, we prefer to use Pos Malaysia Pos Daftar/Registered Mail. Pick up and hand delivery are also available within selected areas of Klang Valley; kindly contact us for more details at our Etsy shop or at sincerely.sakura [!at] gmail.com.
For international deliveries, we use Pos Malaysia Flexipack International Registered Air Mail. Shipping time varies depending on your location and on unforeseen circumstances such as customs clearance and the postal delivery schedules. Kindly check this link (http://www.pos.com.my/pos/services/international_mail/International_Small_Packet.aspx) for international delivery standard from Malaysia. Any duties/taxes are levied on the buyer.
We want to help you save as much money as possible so if you would like a cheaper shipping, our suggestion is to waive the cost of registered mail, which is RM4.60 (approximately USD1.40 as of April 25, 2014). It will be slightly cheaper but we will not be able to track and trace your order once it's shipped.
Refunds and Exchanges
Though Sincerely, Sakura try our very best to safeguard your orders in its shipping packages, sometimes the items can be damaged during shipping. If so, kindly email a photo of the damaged good and return it to us for an exchange of the same item or another of equivalent value.
The descriptions and colours of the items are written and photographed as accurately as possible. However, due to difference in individual monitor screens, there may be slight variations of the colours. Should you be unsatisfied with the delivered item, kindly contact us and we'll try to reach to an agreement.
Additional Policies and FAQs
Designs of the handcrafted items are intellectual property of Sincerely, Sakura and do not transfer with the purchase.
May peace and happiness be with you always.
Shop Name: Sincerely, Sakura
Company Name: Sincerely Sakura Resources
Suite #106, MBE 1 Utama,
Lot LG109B, One Utama Shopping Centre,
Lebuh Bandar Utama,
47800 Petaling Jaya,
E-mail: sincerely.sakura [!at] gmail.com
Last Updated May 16, 2014