SirensGrotto

General Siren's Grotto Concerns:

We take extreme care in not only creating these items, but also inspecting them before shipping out and packaging them as securely as possible. If you are unhappy with your purchase, please do contact us and we will do our best to make you a happy customer once again.

Care When Handling

Please understand that our one of a kind hand crafted items are created with very delicate pieces such as real seashells, genuine starfish and other natural elements. (Wigs are created with high quality yet delicate fiber). While we use the best in supplies and create each item to be as durable, wearable and strong as possible, these adornments & wigs should still be handled with care. They are delicate and should be treated as such.

Broken or Damaged Items
(Specific to Siren's Grotto Adornments. *Does not apply to wigs)

If an item arrives broken or damaged, please send us a message with a photo of the broken item, and we will determine how we can best help you.

If an item breaks or becomes damaged at the customer's hand, we're unable to replace or refund the item. Thank you for your understanding.

Wig Policy

Due to health reasons, We do not take returns or exchanges on wigs. Photos in the wig listings show the item you will receive. Please examine photos and read item descriptions thoroughly before placing an order. Once the wig is in your possession it is yours. We will remain available to help however we can via Etsy messaging in regards to styling tips, care and maintenance, but due to sanitation and not knowing the wig's care once it has left the shop, we can not take it as a return and resell it.


Feel free to discuss any concerns with us via private Etsy Conversation.

We only accept payments via PayPal. If you are paying with a credit card, you can use PayPal without having to sign up for a PayPal account.

We generally ship within the next 2-3 business days (unless otherwise noted) after your payment has cleared. Shipping can take up to 5 business days on extremely busy weeks. Generally, all accessory items and prints will be packaged securely and shipped via USPS First-Class or Priority (unless otherwise requested). Wigs are packaged carefully and shipped either USPS or UPS. *Please send us a message with your order if you would like to request a different shipping method. (You will be responsible for any additional charges).

We will ship out to the address on your Etsy invoice.

Shipping fees also include handling fees. These fees cover the cost of postage as well as packaging materials. We recycle when we can, but often must purchase packing and shipping materials to ship your item.

International customers are responsible for any customs fees, import duty charges, or taxes incurred on your order.

Siren's Grotto is no longer taking custom orders. Aside from Photo Prints which will be ordered from our printer at the time your order has been placed, we are no longer making any items to order. All listings moving forward will be ready to ship, general sale items. No exceptions. Thank you for your understanding!

Please note that colors vary slightly due to monitor settings, so your item may look slightly different in color than in the photographs. Please also read the descriptions of the items thoroughly for all item info.

We reserve the right to refuse service to anyone. If ever a situation arises where we must decline your order, you will be notified and the payment reversed. Thank you for your understanding on this matter.

Our Sea Stars and other similar items often go quick, so even if the shop appears sparse, feel free stay posted to see the new items coming soon! We are always adding new and unique adornments in a variety of colors, sizes, styles and price ranges. Follow @TraciHines on Instagram Stories to be the first to find out when new items go up!