Sketchhole on Etsy
Sketchhole's Shop Policies
Items will be shipped within 5 days of receipt of payment. Except custom orders.
Paypal accepted. U.S. and International customers responsible for duty/tariffs and any sales tax applicable.
Items are shipped small packet air outside of Canada. Delivery usually takes between 5 - 8 business days to most locations in the U.S. as per Canada Post website. Seller has no control over how long items may be held at customs. DOES NOT INCLUDE A TRACKING NUMBER if you wish to have a tracked package please contact seller prior to placing order for a revised shipping/handling amount. Note some mulitiple orders may be shipped separately ( such as heavier glass items) to save on shipping costs. Items will ship 3-5 business days after payment has cleared.
Refunds and Exchanges
Any item that is received damaged will either be replaced or if a replacement not available a refund will be given. I will need a picture of the damaged item or return of same item. Please read item descriptions, if you are not happy with your purchase, I will refund your purchase price and original shipping costs, once item has been returned.
Additional Policies and FAQs
Any parcels that weigh over 1kg (2.2 lbs) are shipped expedited automatically by Canada Post and come with a tracking number.
Last Updated November 14, 2013