SkySpiritStudios' Shop Policies
Welcome to Sky Spirit Studios!
Your inquiries are genuinely welcomed and received.
Have a question? Contact me by clicking 'Contact Shop Owner' on my retail shop home page>
'Custom Designs' >
Read more information below>
At this time PayPal and credit card payments are accepted.
For credit card payments, PayPal is the gateway for your payment. A Paypal account is not necessary to use Etsy’s services.
If you’d like to pay with credit card or debit card, choose Paypal as your payment method at checkout. After submitting your order , click "Pay Now" and part way down the screen you should see the option to pay with credit or debit card.
Paypal provides the customer with internet security and prompt service. Payment will be expected at time of purchase.
Your purchase item is mailed between 1 - 3 days next after payment is received. Please SEE individual listing for shipping time frames as many items are Made-to-Order.
Commissioned designs are set up with a Reserved Custom Listing; committing to a time frame of completion for the buyer and payment prior to designing.
PROTOTYPE APPROVAL For Buyer as follows>
A photograph of the CUSTOM design will be forwarded by photo attachment email for Approval from Buyer as specified in your Reserved Listing for final design composition and color to proceed and or alter as needed to move forward with order design.
If your order(s) is a multiple of over $85, your Custom Listing can be set up with a discussion prior to purchase. A partial payment of 50% due of total price at time work is commissioned. Your final payment due upon approval of design.
At which time your design will be applied to your selected glassware.
Unless otherwise discussed; Please allow two to three weeks to complete for delivery.
Coupons valid at point of sale Only.
Coupons can not be combined with other offers. Not valid on prior purchases.
NOTE: I have chosen not to use Etsy Direct Checkout for security reasons. As a result my shop is prohibited from accepting Etsy Gift Cards.
Mississippi residents will automatically be charged state sales tax upon check-out
I ship items to your Etsy address unless you instruct me to ship to an alternate address by adding a 'Note to Seller'. Receiving your original Authentic American sackettdoodles®, Fine Art, hand painted glassware/stemware in perfect condition in a timely manner is my top priority. I take great pride in my products and pack them well for all my customers
I use USPS Priority Confirmation mail for your package. You will receive a notification at the time your package has shipped including your confirmation number for tracking.
Your order normally arrives within two to four business days from shipment date excluding Holiday Seasons
Available if you need to ship with an alternate shipping company to an alternate business address/location other than your home address. Details discussed at the time of sale prior to shipping and a quote can be forwarded to you with the difference of shipping charges.
[Conceirge service is offered as a shop courtesy, and is at no extra charge to you from me other than the shipping detailed costs]
Insurance Quotes available with request if you wish to add insurance to your order shipment.
Please be aware of the laws and fees associated with your shopping abroad.
of what your country deems applicable to you. A Non-U.S.A customer needs to make note of the duties, taxes & customs fees assessed by your Customs Agent to you. You are Responsible for additional fees.
Should your order be returned to Sky Spirit Studios showing that you refused the package due to additional fees, the Refund Policy may not apply to your order.
Refunds and Exchanges
Not satisfied with your glassware EXcluding Custom Orders; Please contact us through email to advise of item return. The package must be mailed back in the original packaging and original condition. To receive a refund excluding shipping and handling fees items must be received by me within 6 Days in original condition when purchased.
*NOTE that a Restocking Fee of 30% of your order may apply. Upon return of the
item(s) undamaged and in its original condition a refund will be disbursed to your account in the original form of your payment minus any additional fees.
If we have agreed that you are returning the item(s) It is suggested that you use shipping with a Priority Confirmation Receipt in returning your item. Please forward your return shipping confirmation at time of shipment to Sky Spirit Studios LLC skyspirit [!at] cableone.net
Without a Shipping Confirmation Receipt you may be responsible for breakage on return postal transactions and or lost items from you to me.
Additional Policies and FAQs
REPLACEMENT POLICY>Hand Painted Glassware/Stemware
While I take great pride in packing your item well for all my customers sometimes accidents happen and in that rare case your item arrives damaged and it is one in a set, I am more than happy to replace an item(s) at no charge to you. Just attach a photo of said 'damaged' item with your email notice to me. Please note additional shipping charges may apply.
ALL SALES FINAL on>
CUSTOM ORDERS ~ DECANTERS ~ BOTTLE ART
In purchasing you are accepting the terms and conditions provided
You may not alter or remove any trademark, copyright notice or other indicta of ownership or its content.
PLEASE KNOW THAT I RESERVE THE RIGHT TO REFUSE ANY SALE TO A USER.
Last Updated March 23, 2015