SkylineSoapworks

Due the fact that soap is a personal product, I do not accept returns. If you are unsatisfied with your purchase, please contact me so we can discuss an appropriate solution. I will not refund the purchase cost based on personal taste, such as scent, color, or texture. I do my best to accurately describe the scents based on my personal opinion and on the descriptions provided by the fragrance oil and essential oil manufacturer, but remember that every nose is different and scents may be perceived differently per person.

Our soap recipes have been developed with our family's dry/sensitive skin in mind. My goal has always been not to have just a cleansing soap, but a soap that feel luxurious on the skin as well. Not only do different people have different skin types, but even differences in the water we use (hard/soft; town/well) will affect the performance of the soap.

Please be aware of your allergies while researching the ingredient list for each item. While our soap is formulated to be a mild, long lasting bar, there is always the possibility of allergies even with the purest essential oils and fragrance oils. If you develop any sensitivities to any of the products please discontinue use immediately and seek medical attention if necessary.

I accept all major credit cards, debit cards, and Etsy gift cards, as well as Paypal.

Shipping costs will be adjusted for combination orders and overpayments greater than $1.00 USD will be refunded. All cancellations must be received via email within the initial 24 hours of your order and prior to the order being mailed out.

Our soaps are handmade from scratch in small batches making every batch and bar uniquely special. Variations in soap design, color and scent are expected and do not constitute a substantial flaw in the product.

Our soaps are formulated with a wide variety of natural ingredients known for their reputed benefits. However, our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Custom orders and other inquiries are welcomed and may require special arrangements. Please convo us for specifics. If you live outside of the US, please contact me for postal rates before ordering. If you have ANY questions, please do not hesitate to contact us! Thank you so much!

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of soap, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 years.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Jennifer Anderson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at skylinesoapworks [!at] gmail.com.