SmartTie

Your shop for stylish handmade accessories

SmartTie is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

SmartTie is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on July 17, 2020
Welcome you to our Smart Tie shop! :)

We are the growing Ukrainian brand of handmade accessories.
And we do not sell useless stuff - we shape the assurance of our customer in completion of his image.

After all, a real style is in the details, isn't it? :)

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 21 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
To ensure our customers' confidentiality, we provide a 100% refund policy.
The Buyer can return the order within 14 days after its receiving and, on our part, we refund money for it.

To qualify for a hassle-free return, the Buyer must pay with PayPal and have the item shipped the same order it was delivered. The item must be returned the same condition it was received.

It is recommended to use a shipping service that offers tracking and/or insurance of the package.
A refund can be given to orders that do not arrive during 30-31 days (a month) since it was made.

The Buyer is responsible for paying all shipping and tax charges.

We refund money to the Customer within 5 business days after receiving the returned item.

In a case when we processed an order incorrectly or the Buyer received defective merchandise, we gladly replace or take back the item for a full refund at our expense.

We do not refund on orders where you put the incorrect address

If you do not receive the parcel somehow and it returns back as unclaimed or whatsoever, we will issue a refund ONLY WHEN RECEIVE THE PARCEL BACK.
Payment
We accept payments via PayPal, debit and credit cards (Visa/MasterCard).

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Shipping
Our PROCESSING Time for Custom Engraved set is 2-3 Business Days.
In a Hurry? Purchase Our 'Rush My Order' Bonus Add-on for 1-2 Business Day PROCESSING:
https://www.etsy.com/listing/530661231/rush-my-order?ref=listings_manager_grid


DELIVERY:
We are located in Ukraine therefore Intl. shipping takes a bit longer than domestic.

Currently, we use the International Registered Airmail (Standard Int'l Shipping) which is by far the only way to deliver your orders at a reasonable price rate for any size.
Each parcel has a personal tracking number in order to you could track it.

We ship your orders within 2 business days after receiving cleared payment.
An estimated delivery time: 10 - 15 business days, barring unforeseen delay at your local customs.

Estimated shipping times:
– United States: 8-11 business days
– Canada: 18-25 business days
– Australia, New Zealand and Oceania: 15-22 business days
– Europe: 8-14 business days
– United Kingdom: 8-14 business days
– India: 15-25 business days
– Italy: 14-20 business days
– Malta: 15-20 business days
– Mexico: 15-25 business days
– Portugal: 10-18 business days
– Spain: 10-18 business days
– Asia Pacific: 15-25 business days
– Latin America and the Caribbean: 24-28 business days
– North Africa and the Middle East: 20-30 business days
– Sub-Saharan Africa: 20-30 business days

Please take to notice that there are some delays possible before holidays (Christmas, New Year, etc,)

There is also an option to speed up the delivery time to 5-7 days by choosing the express delivery option. You can choose it during the checkout.