SmithOlator is taking a short break

Loading
Heather Smith

Contact shop owner

Heather Smith

Reviews

No reviews in the last year
  • j9sant on Feb 24, 2016

    5 out of 5 stars

    My family absolutely loved these cookies for Valentine's Day, especially my niece! They tasted great and were adorable. I will definitely be ordering from here again. Thank you!

  • Lauren Thompson on Feb 16, 2016

    1 out of 5 stars

    I ordered these cookies to be delivered to my moms work on her birthday, Friday 12th. They ended up delivering after business hours and it says that a notice was left but when my mom returned to work after the weekend there is no notice. So not only did she not receive the cookies, but there is no notice or way for her to get them, and they are 7 days old at this point. I've emailed the shop owner with no response. Adorable cookies that I've wanted to order forever but the deliver was a complete fail. My mom didn't receive the cookies, or any present from me on her birthday.

    Heather

    Heather responded on Feb 16, 2016

    It is unfortunate that this review is based on circumstances outside of shop owner's control. Per shop policy, all packages are shipped via USPS Priority. Package was shipped per customer's request for package arrival on 2/12. We have no control over what time of day the post is delivered. AFTER customer received notice of shipment, customer requested that the package be re-routed to a different address since the recipient would not be at the original intended location on 2/12. It was explained that re-routing is not an option once the package has been picked up by USPS. Customer was advised that it may be possible for the local post office to hold the package for pick up if requested by the recipient.

  • kim mcternan on Feb 13, 2016

    5 out of 5 stars

    These were wonderful!! My 10 year old loved them! They are literally an edible coloring book! Thank you so much! So helpful with adding a note too!

View all 45 reviews

About

What is a Smith-O-Lator?

Smith-O-Lator is a play on my fondness for mid-century made kitchen wares especially the appliances with silly names assigned to them. There is a sense of playfulness and space-age humor to the names like these: "Kelvinator", "Dice-O-Rama", and "Toast-O-Lator". I am also drawn to these objects as they remind me of the matriarchs of my life; my grandmother and aunts. These women who utilized these well made "tools" and would bake the loveliest pies and cakes for each holiday, each birthday. I feel kinship with them each time I pull the hand-me-down Pyrex bowls out of my cupboard and I get to mixing up a batch of cookies.

Like my grandmother, I find joy in baking as a part of the celebration of a loved one's special day or even simply "just because". For my grandmother her specialty was pie. Lemon Meringue Pie-Oh MY! As for me, my specialty has always been cookies. It started out as drop cookies until one day I came across a blog that featured a tutorial on how to make royal icing and how to decorate cut out sugar cookies. They made it look easy enough...My first attempt was on Christmas cookies in 2010. My husband, my daughter, and I tried it together. We had fun making a mess. We gave all the cookies out as gifts and our friends and family delighted in eating them and politely said they were lovely. I wish I had pictures of them to show you. People will tell you whatever you want to hear when you give them a cookie! From then it has become an obsession you might say. I blogged a little bit about my attempts here http://smitholator.blogspot.com/ I hope that I've improved a little since 2010.

Long story short I am The Smith-O-Lator; measuring, mixing, rolling, cutting, baking, mixing some more, and playing with icing. Making cookies for you to enjoy, to share, to give, to send to your Grandma to thank her for making you a birthday cake every year in her snazzy kitchen.

Shop members

  • Heather Smith

    Owner, Creator

Shop policies

Last updated on April 1, 2015
Hello, I'm Heather. Welcome to my custom decorated cookie shop, The Smith-O-Lator. I want to make cookie creations for you to give as thoughtful gifts, to use as embellishments at your next event, and that simply compliment your life's special occasions. I want to feast your eyes with merriment and make you and your loved ones smile when you open your box of cookies crafted and decorated especially for you. I want to create for you a crave-worthy taste and for you to say "MMM!" when you treat yourself to a bite of a Smith-O-Lator cookie!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Cookies are custom made to order. All sales are final. However, with each order you place I want to exceed your expectations and for you to feel great about buying from the Smitholator Cookie Shop. Should you be dissatisfied with your order for any reason please send me a Convo through Etsy so that I may address any concerns.

Great care is taken by me when preparing and packaging your order. On rare occasions breakage may occur. Should any of your cookies arrive broken please Convo me through Etsy and attach photos if possible. I ship USPS Priority Mail which includes insurance coverage.
Payment
The cookies you will receive are baked and decorated fresh to order. Please see individual listings for lead times. Based on the style of cookies lead times vary from 3-14 days for processing and 2-3 days for shipping. It is advised that you allow a minimum of 2-3 weeks for processing and shipping from your special occasion. You may list the date of your special event in the order comments. If I foresee any issue in getting the cookies to you prior to your event I will notify you as soon as possible and refund your money if necessary. Payment in full is required at time of order.
Shipping
Orders will ship via USPS Priority Mail. Depending on your location; 2-3 days shipment delivery is expected but not guaranteed. Tracking number will be provided to you upon shipment.
Additional policies and FAQs
All orders are baked and processed on equipment that has had contact with potential allergens such as wheat, soy, dairy, eggs, tree nuts, and peanuts. Even when these ingredients have been omitted by special request or otherwise there may still be trace amounts of these potential allergens in our products. No claims of "gluten free" or "nut free" products will be made by this bakery.

Should you have any cookie left-overs, store them in cool dry location away from direct sunlight. These cookies taste best when consumed within 2 weeks from date of arrival. You may freeze the cookies for up to 2 months just note that the icing may discolor and run during the thawing process.