SmokestackStudios

Solid Wood Shelves & Furniture + Steel Shelf Brackets

St Louis, Missouri · 4959 Sales

SmokestackStudios

Solid Wood Shelves & Furniture + Steel Shelf Brackets

St Louis, Missouri 4959 Sales On Etsy since 2014

5 out of 5 stars
(657)

Announcement   Smokestack Studios® provides modern, rustic, and rural inspired home decor solutions, handmade by husband and wife team Tim & Amanda from our centrally located workshop in the heartland of America, Saint Louis Missouri. Please contact us if you would like something shipped internationally, we love to reach across the globe!

Tim & Amanda are the soul owners, designers, manufacturers, buyers, marketers, and customer service representatives for Smokestack Studios. They work hand in hand every day to create an outstanding assortment of home decor to share with their customers around the world. These premium products on Etsy are handmade by Tim & Amanda and may include rough sawn lumber, hand fabricated steel, or artisanally crafted decor. No product will be identical to another, it’s the small flaws and imperfections in the wood and metal that make a Smokestack Studios decoration one of a kind.

Obtaining parts from American owned businesses is a priority of Smokestack Studios whenever possible. This includes wood felled from sustainable forests, beeswax rendered from locally owned hives, and steel milled in the United States. Tim & Amanda are able to acquire an assortment of heirloom lumber and natural edge slabs as an option for regional St. Louis customers which compliments every piece by exhibiting a unique blend of unrefined beauty. Smokestack Studios strives to manifest an old world quality in all of our products while also imbuing them with a modern charm. Please view our entire catalog from our shop at www.thesmokestackstudios.com and thank you for choosing Smokestack Studios!

Sincerely,

Tim <3 Amanda
Smokestack Studios
Home from the Heartland™

Like us on Facebook and follow us on Instagram to hear about our special offers!!!!!

Official website:
http://thesmokestackstudios.com

Facebook:
https://www.facebook.com/smokestackstudiosllc

Instagram:
http://instagram.com/smokestack_studios

Pinterest:
http://www.pinterest.com/smokestackpins/

Announcement

Last updated on Dec 31, 2017

Smokestack Studios® provides modern, rustic, and rural inspired home decor solutions, handmade by husband and wife team Tim & Amanda from our centrally located workshop in the heartland of America, Saint Louis Missouri. Please contact us if you would like something shipped internationally, we love to reach across the globe!

Tim & Amanda are the soul owners, designers, manufacturers, buyers, marketers, and customer service representatives for Smokestack Studios. They work hand in hand every day to create an outstanding assortment of home decor to share with their customers around the world. These premium products on Etsy are handmade by Tim & Amanda and may include rough sawn lumber, hand fabricated steel, or artisanally crafted decor. No product will be identical to another, it’s the small flaws and imperfections in the wood and metal that make a Smokestack Studios decoration one of a kind.

Obtaining parts from American owned businesses is a priority of Smokestack Studios whenever possible. This includes wood felled from sustainable forests, beeswax rendered from locally owned hives, and steel milled in the United States. Tim & Amanda are able to acquire an assortment of heirloom lumber and natural edge slabs as an option for regional St. Louis customers which compliments every piece by exhibiting a unique blend of unrefined beauty. Smokestack Studios strives to manifest an old world quality in all of our products while also imbuing them with a modern charm. Please view our entire catalog from our shop at www.thesmokestackstudios.com and thank you for choosing Smokestack Studios!

Sincerely,

Tim <3 Amanda
Smokestack Studios
Home from the Heartland™

Like us on Facebook and follow us on Instagram to hear about our special offers!!!!!

Official website:
http://thesmokestackstudios.com

Facebook:
https://www.facebook.com/smokestackstudiosllc

Instagram:
http://instagram.com/smokestack_studios

Pinterest:
http://www.pinterest.com/smokestackpins/

Tim and Amanda

Contact shop owner

Tim and Amanda

View all 49 items

Updates

Holiday tables never looked so good! Break bread with your family and friends over a serving of meat & cheese on one of our handcrafted American Black Walnut cutting boards. Feeling the Christmas spirit? These are the perfect gift for someone you love.
Our brushed brass napkin rings are now available! They're beautiful on any dining table, perfect for Secret Santa, and make an amazing gift for parents!
View all 9 updates

About

You help make our dreams come true ♥

Smokestack Studios® provides handmade home decor solutions from our centrally located workshop in the heartland of America.

Husband and wife team Tim & Amanda are the soul owners, designers, manufacturers, buyers, marketers, and customer service representatives for Smokestack Studios. They work hand in hand every day to create an outstanding assortment of home decor to share with their customers around the world. These premium products on Etsy are handmade by Tim & Amanda and may include rough sawn lumber, hand fabricated steel, or artisanally crafted decor. No product will be identical to another, it’s the small flaws and imperfections in the wood and metal that make a Smokestack Studios decoration one of a kind.

Obtaining parts from American owned businesses is a priority of Smokestack Studios whenever possible. This includes wood felled from sustainable forests, beeswax rendered from locally owned hives, and steel milled in the United States. Tim & Amanda are able to acquire an assortment of heirloom lumber and natural edge slabs as an option for regional St. Louis customers which compliments every piece by exhibiting a unique blend of unrefined beauty. Smokestack Studios strives to manifest an old world quality in all of our products while also imbuing them with a modern charm. Please view our entire catalog from our shop at www.thesmokestackstudios.com and thank you for choosing Smokestack Studios!

Sincerely,

Tim ♥ Amanda
Smokestack Studios®
Home from the Heartland™

Like us on Facebook and Instagram to hear about our special offers!!!!!

Official website: http://thesmokestackstudios.com
Facebook: https://www.facebook.com/smokestackstudiosllc
Instagram: http://instagram.com/smokestack_studios
Pinterest: http://www.pinterest.com/smokestackpins/

Shop members

  • Tim

    Owner, Photographer, Product Designer

    I'm a partner in ownership of Smokestack Studios® with my beautiful wife Amanda. I'm ambitious to succeed and my brain is constantly working. I enjoy playing acoustic guitar, drinking robust beers, and above all things: adventure. Plus I love cats!

  • Amanda

    Owner, CFO, Product Manufacturer

    I'm the other half of Smokestack Studios®! I like to think I am the brains of this operation but really I could never do it with out Tim. In my free time I enjoy yoga, catching up on my fav TV shows, playing with Hero, and hanging out with my girls!

  • Lexi

    Entertainer

    I love that my parents have this shop on Etsy, it's super fun! I enjoy cheerleading, gymnastics, dogs, and noodles.

  • Bitty

    Mascot, Hair Supplier, Mischief-maker

    I love to lay around out of the way until something important needs to get done, then I like to delay it and become the center of attention. Shipping a box? I'll sit in it instead. Bubble wrap? I'll pop those! I weigh 22lbs and love paté!

  • Hero

    Customer Satisfaction, Break Organizer

    I'm Hero, the newest addition to the family! I love to play with everybody and everything! I love everything! I love everyone and I'm so excited! I'm so excited all the time and I love you!!!!!

Shop policies

Last updated on February 23, 2017
Welcome to Smokestack Studios®! Born and raised in the "Show Me State" of Missouri, we know the importance of a reliable American hand crafted product. We hand make all of our specialized decor and furnishings from our home in St. Louis and will do our best to not only meet, but exceed your expectations. Every item we offer is sure to be a conversation starter in your home, whether it is the tangibility of a rustic industrial piece or the aura of a chic and modern design. We are certain you can find an item in our shop that is just as special as you are. Thank you for visiting and feel free to send us a message if you have any questions!

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 2 days of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
RETURNS AND REFUNDS:
• All sales are final. No returns or exchanges.
• Products found to have a fault upon delivery are classed as “Damaged On Arrival” (DOA). Smokestack Studios must be notified of these faults via e-mail at contact [!at] thesmokestackstudios.com within 7 days of delivery. Failure to provide notification will exclude the product(s) from being classified as DOA, and the return will not be accepted. Smokestack Studios may replace any DOA product with an identical product upon receiving the returned item, if requested. The cost of the product being replaced must fall below the maximum provided insurance. Smokestack Studios will consider each DOA return on an individual basis.
• Any undamaged order returned by a courier service due to a customers inactivity, refusal, and/or failure to receive the package(s) will be canceled and refunded less any shipping and handling charges and a 30% restocking fee. If Smokestack Studios considers the order damaged, no refund will be given until a claim with the courier service has been fulfilled.
• If any order is returned at the customers discretion and without our approval, the transaction will be canceled, no refund will be given, and the product will be retained.
• If a package is considered lost in transit under the couriers terms, a refund may be issued once a claim has been completed. If the lost package was shipped via the United States Postal Service a claim can only be filed if the package remains undelivered for a minimum of 30 days, but within 60 days, from the date of mailing. Smokestack Studios will take no action until we are able to file a claim. In most circumstances, packages arrive at their destination within 30 days. If the lost package was shipped via FedEx a claim may be filed immediately.
Payment
• We accept credit card payment via Etsy and PayPal in USD.
• Payment must be made in full and have cleared before the item is shipped.

YOU DO NOT NEED A PAYPAL ACCOUNT TO PAY THROUGH PAYPAL:
• You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button.
• On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

If you are having any issues with PayPal try looking over the following page for assistance: https://www.etsy.com/help/article/224
Shipping
SHIPPING POLICY:
We ship our products using standard ground shipping via FedEx or USPS, depending on the item being shipped. We currently only ship to the contiguous United States. We do not ship to P.O. Boxes; your transaction may be canceled if an alternate shipping address is not provided within 48 hours of attempted contact by Smokestack Studios. If you would like an order shipped anywhere else, please contact us directly prior to purchasing. All shipping/production times are estimates and may vary based upon volume and lead time. Products will be shipped as soon as possible once payment is received. All orders will be shipped to the address you provide on the Etsy or PayPal invoice during checkout. Be sure to verify your address because:
• We will ship to the delivery address listed in the order confirmation. This includes PayPal addresses.
• Any packages returned due to wrong or incorrect addresses will be reshipped at the cost of the customer.
• FedEx shipments are insured on products up to $100 dollars and USPS shipments are insured up to $50. If you would like to purchase additional insurance please request it in an "Etsy Conversation" before you place your order. We will send you a Paypal invoice for the desired insurance or include the cost in a custom order. Damaged orders that cost more than the provided insurance will not be covered by Smokestack Studios.

Smokestack Studios is not responsible for FedEx and USPS failures, nor are they a reflection on our level of dedication to our customers. Packages lost after confirmed delivery are the responsibility of the purchaser at that time, thus any disputes must be directed to the delivery company that was utilized.
Additional policies and FAQs
Terms & Conditions

OVERVIEW:
Welcome to www.etsy.com/shop/SmokestackStudios (hereafter referred to as "website", "Web Site", or "site") This website is operated by Smokestack Studios LLC. Throughout the site, the terms “we”, “us” and “our” refer to Smokestack Studios LLC (d.b.a. Smokestack Studios®, "Smokestack Studios"). Smokestack Studios offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


ONLINE STORE TERMS:
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.


GENERAL CONDITIONS:
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION:
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


MODIFICATIONS TO THE SERVICE AND PRICES:
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


PRODUCTS OR SERVICES (if applicable):
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


ACCURACY OF BILLING AND ACCOUNT INFORMATION:
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


NON-FULFILLMENT:
Smokestack Studios reserves the right to cancel and refund any orders at our discretion if we are unable to complete your order. A customer may be notified via their provided e-mail address prior to cancellation.


OPTIONAL TOOLS:
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


TRADEMARK AND COPYRIGHT NOTICES:
The website on which these Terms and Conditions are located contain the valuable trademarks and service marks owned and used by Smokestack Studios LLC. These trademarks and service marks distinguish our quality products and services. The content, arrangement and layout of the Web Site, including, but not limited to, the trademarks, service marks, package designs, product designs, text, artwork, graphics, images, buttons, screen shots, music, digitally downloadable files, other content, and the compilation of the foregoing (“Content”) are the property of Smokestack Studios, except where otherwise noted, and are protected from copying, imitation, communication, or simulation under domestic and international laws and are not to be reproduced, communicated, displayed, distributed, or transmitted without the express written permission of Smokestack Studios.


USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS:
If, at our request, you send certain specific submissions (for example contest entries or photographs) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


THESE TERMS AND CONDITIONS MAY CHANGE:
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you use our Web Site or purchase products from us.


DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. This Web Site and all products available on this Web Site are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Smokestack Studios, our members, partners, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. You acknowledge, by your use of this Web Site and our products, as applicable, that your use is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for consequential or incidental damages. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law. In no event shall Smokestack Studios LLC be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.


INDEMNIFICATION:
You agree to indemnify, defend and hold harmless Smokestack Studios and our parent, subsidiaries, affiliates, partners, members, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SEVERABILITY:
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


TERMINATION:
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


ENTIRE AGREEMENT:
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SPECIAL OFFERS:
Occasionally we will offer special promotions to our customers that we refer to as "special offers" "sale" or "special offer". This can include a gift with purchase, free shipping, or other promotional activity associated with a product purchase. These offers may be for a limited time only.


ERRORS, INACCURACIES AND OMISSIONS:
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


GOVERNING LAW:
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 7411 Mill Bridge Ct. St. Louis Missouri US 63129.


CHANGES TO TERMS OF SERVICE:
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


CONTACT INFORMATION:
Questions about the Terms of Service should be sent to us at contact [!at] thesmokestackstudios.com

More information

Last updated on Jan 13, 2017
Frequently asked questions

How long will it take to receive my order?

All of Smokestack Studios's products are genuinely handmade by Tim and Amanda after the time of purchase. Rest assured, we are working as quickly as possible around the clock to complete all of our orders on a "first-come, first-served" basis. That being said, our products usually take around 2 weeks to reach completion after an order is placed. Once your products are finished you will receive a shipping notification and tracking information from Etsy. Please keep in mind certain holidays may prolong production times due to increased demand.

Can you make me a custom sized product?

Absolutely, we do it all the time! The easiest way to inquire about a custom product is to simply send us an Etsy message with your query and we'll get you a quote for your custom order as soon as we can.

How can I return my beautiful product?

We do not keep a stock of existing inventory. Instead, all of our products are actually made by hand by Tim and Amanda after an order is placed. Due to this custom quality of our products, all sales are final as is reiterated on our product listings, return policy, terms and conditions, and receipt.