SoCoDivka's Shop Policies
SoCoDivka Designs offers a line of one-of-a-kind and very limited edition, handmade jewelry made from antique, heirloom, estate, and vintage materials as well as modern and vintage-inspired finds — inspired by mid-century modern, ’50s Lucite, Bakelite, Celluloid, Bohemia, and whimsy. SoCoDivka Designs was founded in Austin, Texas, in 2009, by Shanna Pharis.
Learn more: http://www.socodivkadesigns.com/about/
I absolutely love creating custom orders, so please contact me, and we can discuss creating the perfect piece for you!
Thank you for buying handmade & thank you for stopping by.
Proud member of Austin Craft Riot!, Keep Austin Weird, & Texas Etsy Crafters!
All designs ©SoCoDivka Designs 2009-2012
***Texas orders include 8.25% sales tax***
Currently, I accept PayPal and etsy's Direct Checkout.
If you plan on paying by PayPal, please pay at the time of the transaction. If you haven't paid in 24 hours, I will send a friendly reminder. If I do not hear back within three business days, I will have to report the transaction to etsy and leave negative feedback for non-payment, since unpaid transactions cost the seller money in listing fees and percentage of sales charges. Thank you for your understanding.
♦ Shipping via first-class mail. Price varies depending on weight/package size, as some vintage bulky items can cost more. Jewelry generally costs $2.00 - $2.50. Shipping cost allots for postage costs and helps to offset packaging material costs: boxes, bubble mailers, etc.
Estimated Response Time: 24 - 48 hours, usually quicker!
Estimated Shipping Time: I always ship within 3 days, most often the very next day. For U.S. orders, I ship first-class mail with confirmation which takes about 3 days average for delivery, but can take up to a week. You should receive your order in 7 business days or less.
♦ For PayPal orders, I ship to your PayPal address, so please make sure your PayPal address is current and correct.
♦ For etsy Direct Checkout orders, I ship to your etsy address, so please make sure your etsy address is current and correct.
***I reserve the right to charge shipping if I must re-ship a second time, and I am not responsible for items lost in the mail due to being given an incorrect address.***
♦ Priority/Express shipping is possible--send me a message and I will revise shipping for an upgrade. Contact me with other concerns or additions BEFORE PLACING ORDER (so I don't miss the "notes" field at the time of shipping.)
♦ If you wish to purchase insurance or certified mail, please contact me BEFORE PLACING THE ORDER, so I don't miss it. This is the only way to ensure that the post office is responsible should they lose your item or to know what happens in the case of non-delivery (although I have never had it happen).
Once I mail your item post office errors are out of my hands, unless insurance is purchased.
♦ Certified Mail Service - Provides a mailing receipt and delivery information. $2.80
♦ Insurance - Provides indemnity coverage (up to $5,000) for lost or damaged items. Starts at $1.75.
♦ International shipping is possible--contact me for a quote.
Usually, it is $10.95 for Canada/Mexico and $12.95 for all others (for jewelry items).
During the holiday season, shipping times will be linked from my shop announcement, as time frames may increase slightly depending on the post office.
Refunds and Exchanges
If you receive something damaged upon arrival or there are any craftsmanship defects after receiving your item (within 7 days), let me know, and I'll make it right! Otherwise, I cannot accept returns or exchanges. I can however make modifications or length adjustments at the buyer's shipping expense (both ways).
I AM NOT RESPONSIBLE FOR DAMAGE THAT OCCURS AFTER AN ITEM ARRIVES. (Due to dropping, carelessness, improper wearing/storage, etc.)
Additional Policies and FAQs
I am very happy and excited to make a custom piece (or pieces) for you! These are some of my favorite jobs, because the collaboration is enjoyable as I work with you to get exactly the piece you envision.
If you'd like a certain color combination for a one-of-a-kind necklace, let me know. Occasionally, the pieces I work with are rare and sometimes I only have one or two of each vintage component. However, I can work with you to create something similar and very special. However, I cannot accept vouchers, coupon codes, etc. on these orders due to the nature of ordering custom supplies just for your unique piece(s).
I have done bridesmaid coordinating necklaces, bridesmaid hair fascinators, and bachelorette party hair clips. Convo me, and I can provide pictures. I can also do themed and costume hair pieces, ie. Dia de los Muertos!
Please convo me to discuss and please request far enough in advance for turnaround, including obtaining supplies and shipping.
***Please no Coupon Codes, vouchers, etc. for custom items.***
Additionally, along with my husband, I make Super 8 films for weddings, family films, engagement films, as well as short travel and documentary films. You can find out more at: www.nostalgiafilm.com.
As I develop my business further, I am also interested in wholesale and consignment, so please contact me to discuss. shanna "at" socodivkadesigns.com
If you have any other questions or concerns, please contact me.
P.O. Box 40095
Austin, TX 78704
shanna [!at] socodivkadesigns.com
Last Updated December 26, 2012